Term
| Do we need to document all the calls? |
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Definition
| Only when we are sharing information. |
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Term
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Definition
| a Tool on which we documented every interaction |
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Term
| How many minutes do we have for documenting? |
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Definition
| As a fundamental agent, have 1:30 minutes |
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Term
| how can we find an account on Zendesk? |
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Definition
| Using the phone number o Email |
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Term
| When the person is a guest customer, what do we have to do? |
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Definition
| We need to create the contact in order to document the call |
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Term
| If we received a call from SMX or Tech for translation, do we need to document the call? |
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Definition
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