Shared Flashcard Set

Details

x 6 Salesforce Admin 201
Compiled courtesy of Mary Ann Davis
44
Software
Professional
07/20/2012

Additional Software Flashcards

 


 

Cards

Term
Access
Which Feature is not available in Salesforce.com ? A. Profile based Login Hours B. Profile based Login IP Ranges C. Organization based Login Hours D. Organization based Login IP ranges
Definition
C. Organization based Login Hours
Term
Access
Which of the following is the best way to make the Field Mandatory for everyone? A. Page Layout B. Validation Rule C. Roles & Profiles D. Field Level Security
Definition
D. Field Level Security
Term
Admin
Can an administrator use the removal of a tab from an application or hiding a tab from users to restrict a user’s access to the data? A. Yes B. No
Definition
B. No NOTE: Hiding the tab does not hide the data from that object, as the object may appear in a related list or the data can be accessible via reporting. The only way to restrict access is the entire object is profile settings (remove read permission to the object).
Term
Admin
If the Administrator changes the company’s locale, what must a user verify and update?
Definition
Nothing
Term
Admin
What 3 things must an Administrator consider before deploying Salesforce for Outlook?
Definition
  1. Create a configuration and assign users
  2. Define settings and add data sets
  3. Activate the configuration and have users install plugin
Term
Admin
What 9 things can a delegated administrator do?
Definition
  1. Create users
  2. Edit users
  3. Reset passwords for users
  4. create default sales teams
  5. create personal groups
  6. Unlock non-portal users
  7. Assign users to specified profiles
  8. Log in as a user
  9. Manage custom objects created by an administrator
Term
Admin
What is the difference between 'View All' and 'View All Data' permissions?
Definition
'View All Data' provides read access to all the objects while 'View All' is managed at each object level.

Similar is Modify All Data and Modify All permissions.
Term
Admin
What is the first thing an Administrator should do when a user reports that their receiving an error message when logging into the Salesforce application?
Definition

Check the user’s login history.

 

NOTE: Before resetting a user password, first check to see why the user was prevented from logging in by reviewing the user’s login history. The login history should explain why the user was prevented from logging in.

Term
Admin
What should a system administrator use to disable access to a custom application for a group of users?
A. Profiles
B. Sharing rules
C. Web tabs
D. Page layouts
Definition
A) Profiles
Term
Cases
What should an Administrator do to ensure that a new case, created by a Web-to-Case form has an owner assigned if no assignment rule is defined or fails?
Definition
Define a default case owner
Term
Cases
Which 2 objects can be assigned Cases (under case assignment rules)?
Definition
  1. Users 
  2. Queues
Term
Dashboards
What should an administrator consider when selecting a dashboard user?
Definition
The dashboard runs using the security settings of that single, specific user. All users with access to the dashboard see the same data, regardless of their own personal security settings. This approach is perfect for sharing the big picture across a hierarchy, or motivating team members by showing peer performance within a team.
Term
Fields
Is it possible to create cross object field updates with standard objects?
Definition
In standard objects, it is only possible with Case Comments and Email Messages only. However, it is possible with custom objects, but only on workflows that are related to custom objects.
Term
Fields
Is it possible to make a standard field required, without page layouts?
Definition
No. It is available only for custom fields.
Term
Fields
What is unique about opportunities and lookup fields?
Definition
Opportunities can have look up relations FROM them but not TO them.
Term
Fields
What is unique about users and lookup fields?
Definition
Users can have look up relations TO them but not FROM them.
Term
Folders
What permissions can an administrator set on folders?
Definition
  1. Folder Access can be set to Read Only or Read/Write. 
  2. Folder access does not roll up based on role hierarchy.
Term
Groups AW Investments has two teams, High Wealth and Retirement; both groups need to access the retirement accounts. However, they only want the High Wealth team to access the High Wealth accounts.

 

What 3 things should the Administrator to make this happen?

Definition
  1. Set Accounts as Private in the OWD.
  2. Create two groups the High Wealth and Retirement groups.
  3. Add sharing rules that allow High Wealth Group to be able to view any accounts owned by users in this group.

 

Or use Account Record type as the divide, and allow High Wealth group to see any accounts with this record type.

Term
Import
Data import wizard can be used to import data for?
Definition
Accounts
Contacts
Leads
Solutions
Custom objects
Term
Imports
Which tool should I use to prevent duplicates?
Definition
Import Wizard
Term
Knowledge
Under which 5 tabs can Knowledge be viewed?
Definition
  1. Articles
  2. Article Management
  3. Cases
  4. Customer
  5. Partner Portal
Term
Login
If a user signs in that has restricted login hours assigned, what will happen when the user reaches a restricted time if they in the middle of working?
Definition

If user logs in before the restricted hours, the system ends the user’s session when the restricted hours begin.

Users will not be given the opportunity to save a record in progress.

Term
Marketing
If a marketing user reports that they are unable to create new campaigns, what should an Administrator do allow this Marketing user to create new campaigns?
Definition
  1. Make sure the user has marketing user checked on their user record
  2. Check that they have the ability to Create Campaigns on their profile.
Term
Mobile Lite
What 2 things should an Administrator do to enable Mobile Lite?
Definition

The administrator needs to

  1. enable mobile for the organization. 
  2. Mobile Lite application must be installed on users mobile device
Term
OWD
On which OWD sharing defaults the Sharing Rules can’t be defined? A. OWD is Private B. OWD is Public Read Only C. OWD is Public Read Write D. Sharing rules can be created on any of the above
Definition
C. OWD is Public Read Write
Term
Picklists
Can dependent picklists have default values?
Definition
No, dependent picklists cannot have default values.
Term
Profile
Can an administrator change the profile settings of the Standard Solution Manager profile? A. Yes B. No C. Depends on the Setting of the Administrator profile
Definition

B: No

 

Note: The only customization that can be done on standard profiles is the Tab Settings, Custom App Settings, and the Desktop Integration Settings

Term
Profiles
Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model? A. Customize Application B. View Setup and Configuration C. View All Data D. Modify All Data E. None of the Above
Definition
D. Modify All Data
Term
Report Type
What does a report type determine?
Definition
The report type sets the rules for which records to show in reports, based on object relationships; and determine which fields you can use.
Term
Reports
For reporting what does the relationship need to be between objects in record A to record B?
Definition

Each “A” record must have at least one related “B” record

OR

“A” records may or may not have related “B” records

Term
Reports
Formatting of report is maintained when it is exported via Printable View? A. True B. False
Definition
A. True
Term
Rules
Rank the order the following rules are processed (1 – 4), Validation, Assignment, Workflow and Escalation?
Definition

(1) Validation Rules

(2) Assignment Rules

(3) Workflow Rules

(4) Escalation Rules 

Term
Schedules
What are the two types of schedules?
Definition
  1. Revenue Schedules
  2. Quantity Schedules

 

NOTE: A Quantity Schedule outlines the dates, number of units (i.e., quantity), and number of installments for billing or shipping a product.

 

A Revenue Schedule outlines the dates, revenue amounts, and number of installments for billing or recognizing revenue from a product. Your organization can decide exactly how to use revenue or quantity schedules.

Term
Schedules
What two things does a default schedule provide?
Definition
  1. Standard Payment
  2. Delivery cycles for a product
Term
Sharing
Can an administrator restrict access with the help of the sharing rules? A. Yes B. No
Definition

B. No Note: Whenever you see the words “restrict” and “Sharing Rules” together assume that this is not the answer.

 

Sharing Rules are used to reduce security not increase it.

 

Sharing rules can be used to make automatic exceptions to the organization-wide default for defined sets of users (groups, roles, roles and subordinates).

Term
Sharing rules
Do sharing rules apply to existing records?
Definition
Yes and it applies to new records as well.
Term
Teams
Mary is part of the West Sales Team and Bob is part of the East Sales team; Mary needs access to all of Bob’s accounts. What should the Administrator do to give Mary access to all of Bob’s accounts?
Definition
Add Mary to Bob’s Account Team
Term
Users
What is the best way to remove a user’s access to Salesforce? A. Delete the user B. Change the user’s first and last name to a new user C. Deactivate the user and maintain the data D. Ask Salesforce to delete the user
Definition

C. Deactivate the user and maintain the data

 

NOTE: Users can never be deleted from Salesforce. Why? Think about data tracking. It's possible for inactive users to be listed as “Created By” users even though they are no longer active in an organization.

Term
Validation
Are validation rules enforced on cases created by web forms?
Definition
Yes. On a Web-To-Case: validation rules are enforced but no feedback to the user; admin notified of the errors
Term
Validation
Are validation rules enforced on record merge?
Definition
No.
Term
Validation
Do Validation rules get enforced on the Lead Conversion? A. Yes B. No
Definition
B. No
Term
Validation
What is the sequence of validation rule execution?
Definition

• The validation rule execution sequence is

 

  1. first standard validation rules like required, unique, data type;
  2. followed by custom validation rules.
Term
Validation
What objects are validation rules not enforced on?
Definition
Validation rules are enforced on all support objects except Forecasts and Territories
Term
Workflow rules
If you deactivate a workflow rule what happens to the pending actions?
Definition
Nothing - You can deactivate a workflow rule anytime. If the rule has pending actions in the workflow queue, editing the record that triggered the rule removes the pending actions from the queue. If you don’t edit the record, the pending actions are processed even though the rule has been deactivated.
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