Term
Access
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
A. He still sees the Opportunity record
B. He is not able to see the Opportunity Record
C. This case can never arise |
|
Definition
| B. He is not able to see the Opportunity Record |
|
|
Term
Admin
On deleting a Tab from an Application ____
A. Deletes the Tab from Salesforce.com
B. Deletes the tab from that Application
C. Deletes that particular Object of whose Tab is deleted
D. All of the Above |
|
Definition
| B. Deletes the tab from that Application |
|
|
Term
Admin
What is the Impact on a User of the Organization level Locale Changes?
A) The default Locale of the user is also set to the new Organization Level locale
B) The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
C) No Impact on the User as he keeps using his own default Locale
D) From a new session, user will see everything in the New Organization Locale |
|
Definition
| C) No Impact on the User as he keeps using his own default Locale |
|
|
Term
Admin
Which Feature is not available in Salesforce.com ?
A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges |
|
Definition
| C. Organization based Login Hours |
|
|
Term
Admin
Which of the following can NOT be used to customize your Home Page
A. Company logo (Image)
B. Dashboard Snapshot
C. Custom Links
D. Custom Formula Field |
|
Definition
|
|
Term
Admin
Which of the following is Not a Mandatory Field while creating a User Record?
A) Profile
B) Role
C) Alias
D) Community Nickname |
|
Definition
|
|
Term
Approval
How do you find out that the Approval Process is edited?
A. Last Modified By Field
B. Audit trail
C. History Record on Approval page layout
D. All of the Above |
|
Definition
|
|
Term
Campaigns
The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source?
A. True
B. False |
|
Definition
|
|
Term
Campaigns
Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity?
A. True
B. False |
|
Definition
|
|
Term
Cases
Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?
A. True
B. False |
|
Definition
|
|
Term
Cases
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends
an email from the case record?
A. True
B. False |
|
Definition
|
|
Term
Cases
If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin
A. True
B. False |
|
Definition
|
|
Term
Customer Portal
Customer Portal users can view the tags section of a page, if it is included in a page layout.
A. True
B. False |
|
Definition
|
|
Term
Dashboard
Running User concept in Dashboard allows users to view Data which normally they cannot view?
A. True
B. False |
|
Definition
|
|
Term
Dashboard
What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator
B. You cannot display a dashboard on the Home Page
C. The first two rows of any of your available dashboards
D. The first row of any available dashboards
E. The Complete Dashboard set by the User himself |
|
Definition
| D. The first row of any available dashboards |
|
|
Term
Dashboards
All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?
A. True
B. False |
|
Definition
|
|
Term
Dashboards
Dashboards can be created by using Standard Reports as Source Reports?
A) True
B) False |
|
Definition
|
|
Term
Data
Can the User Records be permanently deleted from the Salesforce.com?
A. Yes
B. No
C. Depends on Profile Settings of the Administrator
D. User Records can be archived so that they are available on request |
|
Definition
|
|
Term
Data
For how many days deleted records are kept in the Recycle Bin?
A. 15
B. 30
C. 45
D. 60 |
|
Definition
|
|
Term
Data
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
A. Yes
B. No |
|
Definition
|
|
Term
Data
Salesforce.com record Id’s are Identical in?
A. Production and Config Only Sandbox
B. Production and Developer Sandbox
C. Production and Full Copy Sandbox
D. Record Id’s are always different in different environment |
|
Definition
| C. Production and Full Copy Sandbox |
|
|
Term
Data Types
Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?
A) Yes
B) No |
|
Definition
|
|
Term
Data Validation
On which of these areas Data Validation rules are enforced but no feedback is given to users?
A. Lead Convert
B. Record Merger
C. Web-TO-Case
D. Salesforce Mobile
E. Self Service Portal |
|
Definition
|
|
Term
Data Validation
When you insert a record using the API, are Validation rules are expected?
A. Yes
B. No |
|
Definition
|
|
Term
Editions
In which of the following edition you can create a Managed Package?
A. Professional Edition
B. Full Test Sandbox
C. Developer Edition
D. Unlimited Edition
E. Enterprise Edition |
|
Definition
|
|
Term
Editions
Unmanaged packages do not include locked components but can be upgraded?
A. True
B. False |
|
Definition
|
|
Term
Editions
Which of the following feature allows you to send an email when an opportunity reaches a threshold value?
A. Validation Rule
B. Big Deal Alert
C. Opportunity Alert
D. Big Ticket Email |
|
Definition
|
|
Term
Editions
Which of the following types of packages can be upgraded?
A. Managed Packages
B. Unmanaged Packages
C. Both A & B
D. None of the Above |
|
Definition
|
|
Term
Field
When a field is deleted from the page layout, does it is also deleted from the Object?
A. Yes
B. No |
|
Definition
|
|
Term
Fields
A custom field is made Read only from the Field level security and Required from Page layout. The Field will be
A. Read Only for the User
B. Required for the User
C. Throws an error and don’t allow to make Read only field Mandatory from page layout
D. User is given a choice in a pop up window |
|
Definition
| A. Read Only for the User |
|
|
Term
Fields
How many Custom Summary Formula Fields are allowed on a single Report?
A. 5
B. 10
C. 15
D. 20
E. No Limit |
|
Definition
|
|
Term
Fields
How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?
A. 10
B. 20
C. 30
D. No restriction on no. of Fields |
|
Definition
|
|
Term
Fields
How many custom fields can be created on an object in an unlimited Edition?
A. 100
B. 200
C. 500
D. Unlimited Fields |
|
Definition
|
|
Term
Fields
How many fields can be enabled for tracking on a custom Object?
A. 10
B. 20
C. 30
D. 40
E. None of the Above |
|
Definition
|
|
Term
Fields
When are the formula fields Re - Calculated?
A. Every 15 minutes
B. Every time they are seen
C. After every DML Operation
D. Admin can set the time of Refresh |
|
Definition
| B. Every time they are seen |
|
|
Term
Fields
Which of the field types cannot be used as an External Id?
A. Text Field
B. Number Field
C. Picklist Field
D. Email Id Field |
|
Definition
|
|
Term
Fields
Which of the following cannot be on the controlling side of the Dependent Picklist?
A. Checkbox
B. Custom Picklist
C. Standard Picklist
D. Multi Select Picklist |
|
Definition
|
|
Term
Fields
Which of the following is not a Roll Up summary field operation?
A. SUM
B. MAX
C. MIN
D. Count
E. Average |
|
Definition
|
|
Term
Fields
Which of the following is not an available function in the Formula Fields?
A. HyperLink
B. Substitute
C. RPad
D. Vlookup |
|
Definition
|
|
Term
Forecasting
Customizable Forecasting is a prerequisite in order to enable territory management?
A. True
B. False |
|
Definition
|
|
Term
Forecasting
If Custom Fiscal Years are enabled then you cannot use Standard Forecasting?
A. True
B. False |
|
Definition
|
|
Term
Forecasts
Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?
A. Yes
B. No |
|
Definition
|
|
Term
General
A. Profile
B. Email Id
C. Username
D. Role |
|
Definition
|
|
Term
General
API’s are not available for use in which Salesforce.com edition?
A) Developer Edition
B) Professional edition
C) Enterprise Edition
D) Unlimited edition |
|
Definition
|
|
Term
General
Which feature in SFDC combines a list view and related records into one screen with different frames
so that users have all the information they need when interacting with Salesforce.com?
A. Accounts
B. Asset
C. Console
D. Call Center
E. Campaign |
|
Definition
|
|
Term
General
Which of the following is NOT a Standard Salesforce.com Functionality?
A) Email to Lead
B) Email to Case
C) Web to Lead
D) Web to case |
|
Definition
|
|
Term
General
Which of the following is not a Standard Salesforce.com Application?
A. Service
B. Sales
C. Call Center
D. Community
E. Marketing |
|
Definition
|
|
Term
General
Which of the following is not a valid business process in Salesforce.com?
A. Sales Processes
B. Marketing Process
C. Lead Processes
D. Support Processes
E. Solution Processes |
|
Definition
|
|
Term
Import
How many User records can be imported via Import Wizard?
A. 500
B. 5,000
C. 50,000
D. User Records cannot be imported via Import Wizard |
|
Definition
| D. User Records cannot be imported via Import Wizard |
|
|
Term
Imports
How many Solution records can be imported via Import Wizard?
A. 500
B. 5,000
C. 50,000
D. Solution Records cannot be imported via Import Wizard |
|
Definition
|
|
Term
Imports
Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?
A. Import Wizard
B. Data Loader
C. Any one of A or B
D. None of A or B |
|
Definition
|
|
Term
Imports
Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads
B. Accounts
C. Opportunities
D. Solutions |
|
Definition
|
|
Term
Imports
Which tool should be used to Import more than 65000 records in Salesforce.com?
A) SFDC Import Wizard
B) Data Loader |
|
Definition
|
|
Term
Junction Object
What happens when you delete an object that is related to a junction object by a lookup relationship?
A. The junction object is deleted
C. The master records are deleted
D. The intersection object is deleted |
|
Definition
| B. The related fields in the junction object is deleted |
|
|
Term
Junction Object
What is the significance of Primary Master – Detail Relationship in a Junction Object?
A. Look and Feel is inherited from Primary Master Object
B. Record Ownership is inherited from Primary Master Object
C. No such Significance
D. Both A & B |
|
Definition
|
|
Term
Leads
Is it possible to report on the converted Leads?
A. Yes
B. No |
|
Definition
|
|
Term
Leads
On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field?
A) Account
B) Contacts
C) Case
D) Opportunity |
|
Definition
|
|
Term
Leads
On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?
A. Blank
B. Today ()
C. Last Day of Current Quarter
D. Last Day of Current Month
E. Last Day of Current Year |
|
Definition
| C. Last Day of Current Quarter |
|
|
Term
Leads
Which one is the following is a salesforce.com definition for a Lead?
A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account |
|
Definition
| A. Any person, organization or company that may be interested in your products and services, not yet customers |
|
|
Term
Opportunity
An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the
probability subsequently goes higher to 85%.
A. Yes
B. No
C. Depends on the Settings |
|
Definition
|
|
Term
Opportunity
Which one is the following is a salesforce.com definition for an opportunity?
A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account |
|
Definition
| C. Any potential revenue-generating event i.e. “sales deal” |
|
|
Term
Page Layout
Which of the following is NOT controlled by the Page Layout?
A. How detail and edit pages are organized
B. Field properties like visible, read-only and required
C. Controlling which fields, related lists, and Custom Links users sees
D. Page section customizations
E. Rollup summary |
|
Definition
|
|
Term
Page Layouts
Which of the following are not controlled by the Page layouts?
A. Custom Fields
B. Sections
C. Related List
D. Custom Button
E. Validation Rule Error message |
|
Definition
| E. Validation Rule Error message |
|
|
Term
Page layouts
Which of the following is true about Page layouts?
A. Control the layout and organization of detail and edit pages
B. Control which fields, related lists, and custom links users see, on detail and edit pages only
C. Control which standard and custom buttons display on detail pages and related lists
D. Determine whether fields are visible, read only, or required, on detail and edit pages only
E. All of the Above |
|
Definition
|
|
Term
Processes
Which of the following does not need business process?
a. Leads
b. Opportunities
c. Contacts
d. Cases |
|
Definition
|
|
Term
Processes
Which of the following is an automated process your organization can use to approve records in Salesforce.com?
A. Validation Process
B. Approval Process
C. Workflow Rules
D. Record Types |
|
Definition
|
|
Term
Processes
Which of the following object does not support the Business process?
A. Lead
B. Account
C. Opportunity
D. Case
E. Solution |
|
Definition
|
|
Term
Profile
Which of the following is not part of the Profile?
A. User License
B. Page Layout
C. Record Types
D. Field Level Security |
|
Definition
|
|
Term
Profiles
Can an administrator change the profile settings of the Standard Solution Manager profile?
A. Yes
B. No
C. Depends on the Setting of the Administrator profile |
|
Definition
|
|
Term
Profiles
Which of the following profile permissions will enable the User to edit any record, regardless of the Sharing Model?
A. Customize Application
B. View Setup and Configuration
C. View All Data
D. Modify All Data
E. None of the Above |
|
Definition
|
|
Term
Profiles
Which of these is NOT a Standard SalesForce.com Profile?
A. Marketing User
B. Sales User
C. Contract Manager
D. Solution Manager |
|
Definition
|
|
Term
Queues
Queues cannot be created on which Object in salesforce.com?
A. Lead
B. Case
C. Account
D. Custom Object |
|
Definition
|
|
Term
Report
If a Report is run which returns 20,000 records then
A. All 20K records are displayed in the UI
B. First 2K records are displayed in the UI
C. 10 Reports each having 2K records are created
D. Report Fails and an error is reported |
|
Definition
| B. First 2K records are displayed in the UI |
|
|
Term
Reports
Conditional Highlighting only applies to the first summary field column in the table?
A. True
B. False |
|
Definition
|
|
Term
Reports
Conditional highlighting cannot be used for?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. None of the Above |
|
Definition
|
|
Term
Reports
Formatting of report is maintained when it is exported via Printable View?
A. True
B. False |
|
Definition
|
|
Term
Reports
How many ranges can be defined in the case of a Conditional Highlighting?
A. 2
B. 3
C. 4
D. 5 |
|
Definition
|
|
Term
Reports
Reports show only the information you can access where as Dashboards show information which you even cannot access.
A. True
B. False |
|
Definition
|
|
Term
Reports
Scheduled reports run in the time zone of the user who schedules the report.
A. True
B. False |
|
Definition
|
|
Term
Reports
To email a report to other users, the report must be in a public folder with access granted to the other users?
A. True
B. False |
|
Definition
|
|
Term
Reports
What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Smith that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO
2) Functional Role equals CFO
3) Reports To equals CFO
4) Contact Owner contains Smith
A. (1 OR 2 OR 3) AND 4
B. (4 AND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 AND 4)
D. (1 AND (2 OR 3)) OR 4 |
|
Definition
|
|
Term
Reports
Which Type of Reports can't be used to create groups of data or charts?
A. Tabular
B. Summary
C. Matrix
D. None of the Above |
|
Definition
|
|
Term
Reports
Which of the following cannot be used as a source report for the Analytical Snap Shot?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used |
|
Definition
|
|
Term
Reports
You can use conditional highlighting for summary and matrix report only
A. True
B. False |
|
Definition
|
|
Term
Rules
Auto Response rules work on which objects?
A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases |
|
Definition
|
|
Term
Rules
Escalation rules only run during the business hours with which they are associated?
A. True
B. False |
|
Definition
|
|
Term
Search
Are Tags searchable from standard Search component?
A. Yes
B. No |
|
Definition
|
|
Term
Search
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.
A. True
B. False |
|
Definition
|
|
Term
Search
Is it possible to have Sidebar search enabled with Global Search?
A. Yes
B. No |
|
Definition
|
|
Term
Search
Will two different users get the same search results on searching for a common keyword?
A. Yes
B. No |
|
Definition
|
|
Term
Security
If a field is visible in the search layout but hidden for certain users via the field-level security settings then which
of the following statement is true?
A. The field-level security overrides the search layout and the field will be hidden for all users
B. The field will still be visible in search layout to all the users
C. The field-level security overrides the search layout and the field will be hidden for those users
D. None of the above |
|
Definition
| C. The field-level security overrides the search layout and the field will be hidden for those users |
|
|
Term
Security
Which of the following is the best way to make the Field Mandatory for everyone?
A. Page Layout
B. Validation Rule
C. Roles & Profiles
D. Field Level Security |
|
Definition
|
|
Term
Sharing
Can a user restrict access with the help of the sharing rules?
A. Yes
B. No |
|
Definition
|
|
Term
Sharing
On which OWD sharing defaults the Sharing Rules can’t be defined?
A. OWD is Private
B. OWD is Public Read Only
C. OWD is Public Read Write
D. Sharing rules can be created on any of the above |
|
Definition
| C. OWD is Public Read Write |
|
|
Term
Sharing
With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.
A. True
B. False |
|
Definition
|
|
Term
Teams
A sales team is a set of users that normally work together on _________ ?
A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases |
|
Definition
|
|
Term
Teams
Account team is a set of users that normally work together on _________?
A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases |
|
Definition
|
|
Term
Teams
Can a user create his or her own Default Sales Team?
A. Yes
B. No |
|
Definition
|
|
Term
Territories
It is possible for an Account to be part of multiple Territories?
A. Yes
B. No |
|
Definition
|
|
Term
User
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A) User is automatically Logged Out
B) User keeps working continuously without any issues
C) User is asked in a Popup window if he would like to extend his session
D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc. |
|
Definition
| D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc. |
|
|
Term
Validation
Do Validation rules get enforced on the Lead Conversion?
A. Yes
B. No |
|
Definition
|
|
Term
emails
Which of the following Email Template cannot be used to send a mass email?
A. Text
B. HTML with Letterhead
C. Custom HTML
D. Visualforce |
|
Definition
|
|
