Term
|
Definition
- Bodies of letters, memos and emails are organized in a similar manner
- COntent receives more emphasis
- Letters are more formal
- Emails stremaline important information |
|
|
Term
|
Definition
- Straight forward and short
- Present positive information first
- Follow the positive message with neutral information
- Work your way down to the least positive information |
|
|
Term
| Delivering Positive Information |
|
Definition
- Correctly rank the importance according to the audience
- Omit extraneous information
- Transition easily from thought to thought
- Positive information includes granting, announcing favorable information, extending credit, showing gratitude and accepting or sending invitations |
|
|
Term
| Deliverung Neutral Information |
|
Definition
- Use the direct approach
- Lower emotional impact
- Neutral information, personnel evaluarion and compliance with request |
|
|
Term
|
Definition
|
|
