1. When you start Word, which of the following first appears?

a) Open File dialog box

b) Open New Document screen

c) Properties dialog box

d) blank screen

d) blank screen

2. How can you launch Microsoft Office Word 2010?

a) from the desktop

b) from the start menu

c) both a and b

d) none of the above

c) both a and b

3. Which of the following displays common commands in groups arranged by tabs?

a) menus

b) dialog boxes

c) screens

d) ribbons

d) ribbons

4. The Clipboard group appears on which of the following tabs?

a) References

b) Home

c) Page Layout

d) Insert

b) Home

5. The following command appears on the Mini toolbar.

a) Font size

b) Font color

c) Format Painter

d) all of the above

d) all of the above

6. To save a document with a different name, you should use which command?

a) Open

b) Save

c) Save As

d) both b and c

c) Save As

7. Which of the following is keyed on the first line of a business letter?

a) greeting

b) delivery address

c) salutation

d) date

d) date

8. How many times do you press the Enter key between each paragraph of a letter?

a) one time

b) two times

c) three times

d) four times

b) two times

9. When can you specify a file name and location?

a) when saving a file for the first time

b) when saving changes to an existing document

c) both a and b

d) none of the above

c) both a and b

10. Why is the PDF file format a popular “save as” format?

a) It reduces file size.

b) It preserves formatting.

c) It saves to the Web.

d) none of the above

b) It preserves formatting.

11. Why is saving a Word file in the Word 97–2003 format desirable?

a) This method greatly reduces the size of a file.

b) This method saves a file much more quickly.

c) This method enables users of earlier Word versions to view the file.

d) all of the above

c) This method enables users of earlier Word versions to view the file.

12. What command should you use when saving a document under a different name?

a) Save command

b) Save As command

c) Save in New Folder command

d) Save as Word 97–2003 Document command

b) Save As command

13. To enable a file to be viewed with a browser, how should you save the file?

a) as a Word 97–2003 document

b) as an Internet file

c) as a Web page

d) none of the above

c) as a Web page

14. A document’s properties may be displayed from which area?

a) Open dialog box

b) Save As dialog box

c) Backstage

d) all of the above

d) all of the above

15. Double-clicking the Word 2010 icon on your desktop allows you to start Word without going through the Start menu.

true

16. The Styles group is located on the Page Layout tab.

False

17. The ribbon in Word is divided into eight groups.

Ans: False

18. You can access the Mini toolbar by right-clicking on selected text.

Ans: True

19. The File tab can be used to open an existing document.

Ans: True

20. You can only save changes to a document before closing the file.

Ans: False

21. When saving changes to an existing file, you are required to enter the file name and location.

Ans: False

22. Typically, the last piece of information entered in a business letter is the salutation and name of the person sending the letter.

Ans: False

23. Saving a Word document in the Word 97–2003 format will limit the number of users who may access the file.

Ans: False

24. Adding keywords to Document Properties makes it easier to find a file later.

Ans: True

25. Document Properties, such as the number of words in a document or the date on which the file was created, may not be changed.

Ans: True

26. Opening Backstage, allows you to view how a document will print.

Ans: True

27. The tabs on the ribbon may be replaced with program tabs relevant to the task you are performing.

Ans: False

28. Clicking the Print button will open the Print dialog box.

Ans: False

29. After starting your computer, the Windows __________ is the first screen that appears. 

Ans: desktop

30. The __________ button allows you to Map a Network Drive  from the Open dialog box.

Ans: Tools

31. Clicking the Print button on the Quick Access toolbar will print a document with the __________ print settings.

Ans: current

32. Word will prompt you to save any changes before __________ a file.

Ans: closing

33. By __________ a document, you remove it from the screen.

Ans: closing

34. Press the Enter key __________ between each paragraph in a business letter.

Ans: twice

35. When you __________ a document for the first time, you must specify a file name and location.

Ans: save

36. You will usually accept the __________ Word format when saving a file.

Ans: default

37. The use of Document __________ makes it easier to organize and identify files.

Ans: Properties

38. By adding information to allows you to __________ for the document topic or content.

Ans: search

39. When clicking the Print command, you will be able to __________ the document.

Ans: preview

40. Pressing Ctrl + P will open __________.

Ans: Backstage 

41. A faint version of the __________ appears when you point to selected text.

Ans: Mini toolbar

42. When opening an existing file, you can choose to open the original file, open a copy of the file, or open the file as __________.

Ans: read-only

43. The Save As command is accessed by clicking the __________.

Ans: File tab

44. Once a document has been saved, you can quickly resave changes by clicking the Save button on the __________ toolbar.

Ans: Quick Access

45. How do you activate a tab?

Ans: Click the tab

46. In the Open dialog box, which option allows you to map a network drive?

Ans: Tools button

47. Starting a new document is like having a blank __________ on which you can begin keying text.

Ans: piece of paper

48. To create a new folder while in the Save As dialog box, click the __________ button.

Ans: New Folder

49. The __________ command may be used to save a copy of a document.

Ans: Save As

50. The __________ format enables users from previous versions of Word to open files.

Ans: Word 97–2003 Document

51. To access Properties, you must first click the __________.

Ans: File tab

52. What are two ways you can start Word?

Ans: from the Start menu or the desktop

53. Describe the different options available for saving a Word document.

Ans: Student answers will vary, but should include using both the Save and Save As options from the File tab. Other answers include clicking the Save button on the Quick Access toolbar and pressing Ctrl + S.

54. In what ways does Microsoft Office Help work like an Internet browser?

Ans: Student answers will vary. Microsoft Office Help has many of the same buttons as an Internet browser such as Back, Forward, Stop, Refresh, Home, and Print. This means that you can navigate through various help topics in much the same way that you would navigate information on the Web.

55. What is the quickest way to resave an existing file?

Ans: Press Ctrl + S, or click the Save button on the Quick Access toolbar.

56. How is printing limited by clicking the Quick Print button on the Quick Access toolbar?

Ans: You cannot change the print options when using this command.

57. If you choose to close a file before you have saved changes, what will happen?

Ans: Word will prompt you to save changes to the file before closing.

58. What are the two most common ways to close a file?

Ans: Click the close button located in the upper-right corner of the screen, or use the File tab.

59. Why would you choose to save a file in the Word 97–2003 Document format?

Ans: This format enables users of earlier versions of Word to open the file.

60. When working in a new document, what do pressing the F12 key and pressing the Ctrl + S keys have in common?

Ans: Both will open the Save As dialog box

61. What is a benefit of adding keywords to a document’s properties?

Ans: Students answers will vary, but may include the fact that you can search for files by keywords.

62. How can you set a printer as the default?

Ans: Student answers will vary. The printer is assigned by Windows. Windows 7 —click Start, Control Panel, under Hardware and Sound select View Devices and Printers then right-click a printer and select Set as Default Printer.  For Windows XP —click Start, double-click Printers and Faxes then right- click a printer and select Set as Default Printer

63. Name at least two standard Document Properties.

Ans: Students answers will vary, but may include Author, Title, Subject, Keywords, Category, Status, and Comments.

64. Describe the different parts that make up a typical business letter. Include the order in which each piece of information is entered.

Ans: In a business letter, you should first enter the current day’s date. Next, the delivery address should be entered, followed by the salutation line, or greeting. The body of the letter should then be keyed. A closing line followed by the signature line, or name of the person sending the letter, is typically the last piece of information in a business letter.

65. What are the various ways you can open the Save As dialog box?

Ans: Students answers will vary, but may include the fact that when working with a new document, clicking the Save button on the Quick Access toolbar, choosing Save from the File tab, or pressing Ctrl + S will open the Save As dialog box.  When working with an existing document, those same methods previously listed will continue to work, but you may also choose the Save As option on the File tab, as well as pressing the F12 key, to open the Save As dialog box.