Organisational Goals are best decribed as

A purpose or aim that a business is trying to achieve within a specified time period

Some examples of goals would include:

•        Budget targets

•        Production targets

•        Reporting deadlines

•        Sales targets

•        Market share

•        Staff morale

•        Milestones

•        Customer satisfaction

•        Brand recognition

•        Projects 

SMART is a common term that is used to describe goal setting in many business systems and training programs.

Each letter stands for?

•        Specific

•        Measurable

•        Achievable

•        Realistic

•        Timely 

Some team plans and goals are quite large and may take some time to implement.

1 These plans usually have targets to achieve along the way, these targets are called?

2 A large project or plan may also have?

1 Milestones

2 milestone reports or milestone meetings

To assess how well a goal or project is going there are KPIs that must be met

What does KPI stand for?

Key

Performance

Indicators

Statistics is all about data to measure how well a business is achieving their goals.

For statistics to be meaningful they must be?

Accurate

Simple

Timely

Some Key Performance Indicators will be easy to measure.

Sales are easy to measure while staff morale might be much harder to measure.

Why?

Information about sales can easily be collected fromm accounting packages

While

There is no ready made, simple process for gauging how people feel

Some Key Performance Indicators will be easy to measure.

Sales are easy to measure while staff morale might be much harder to measure.

Why?

Information about sales can easily be collected fromm accounting packages

While

There is no ready made, simple process for gauging how people feel

The term for a system that assigns a numerical value to data for a KPI is?

Quantitative system

The term for a system that uses words rather than numbers to express a measurement of a KPI is?

Qualitative system

Consulting in the work place can be described as?

Seeking support and advice from within the

business organisation from work colleagues. 

A business consultant is?

The providing of expert knowledge to a third party for a fee. Consulting is most often used when a company needs an outside, expert opinion regarding a business decision

Consulting methods may include:

•       Staff meetings or briefing sessions

•       Informal chats

•       Private meetings

•       Formal meetings

•       Emails

Verbal 

To prioritise worplace tasks means?

To complete those tasks first that are seen as more urgent or important

Time is crucial in any business and diaries are often used to record what?

•       Planning meetings.

•       Tacking deadlines for tasks.

•       Planning travel.

•       Keeping phone numbers.

•       Making notes to yourself.

•       Carry it with you everywhere.

Other than a diary try to remember at least four of the following items that assist in working more efficiently

• Lists - "to do" list, check list
• Clean well organised work area
• Slice it up - large tasks into easier parts
• Is the task really that important?
• Plan breaks
• Say NO
• Group activities that can be done together

The term for putting off or delaying, especially something requiring immediate attention

Procrastination

Reasons for procrastination include:

The task is just really boring.

•       The task is quite difficult for you and you may be concerned that you cannot do it to the standard required.

•       You are poorly organised and never seem to have the time.

•       You are viewing the task as unimportant.

•       You want to do the task really well and feel that you do not have the ability, time or resources available to do a good job.

•       I’m not in the mood.

Methods of overcoming procrastination include:

·         Recognise that you are procrastinating

·         Be honest and work out why you are avoiding the task.

·         Break down the task into steps and start with step one, the smaller step will make it seem easier and will be completed quicker making you feel good about it and one step closer to completing the whole thing. 

·         Set yourself a deadline to complete the whole task.

• Give yourself a small reward when you get the task done

A DISCUSSION CARD

Choose someone to discuss each of the following factors that affect the achievement of goals

Budgets

·         Competing work demands

·         Weather

·         Resource availability

·         Breakdown

·         Accidents / illness

·         Hazards / risks

·         Change of plans

·         Not working 

Functions that business technology can be useful for include:
 

Recording sales of the business.

•       Recording events in high risk areas.

•       Recording which items are being sold.

•       Recording customer details for loyalty programs.

•       Sending emails to communicate with others.

•       Monitoring level of stock.

•       Using an electronic calendar to schedule your time.

•       Developing a sales catalogue.  

More functions that business technology can be useful for include:

•       Using a business networking site like LinkedIn to stay in touch with your industry colleagues.

•       Providing accounting details.

•       Generating orders for stock.

•       Creating reports for management.

•       Allowing you access to up to date information about business performance.

•       Recording staff details, hours, errors.

•       Storing information on product lines and best sellers.

•       Visiting websites of suppliers or workplace other business related matters such as government.

Technology to manage workplace priorities includes

•       Smartphone’s

•       Online diary

•       Cloud storage

•       Tablets devices

•       Skype and video conferencing 

Specialist business software includes

•       Microsoft office products

•       Microsoft word

•       Microsoft Excel

•       Microsoft PowerPoint

•       Microsoft Outlook

•       Accounting software

•       Project management software

•       PDF – Portable Document Format

•       Image editing software

•       Apps 

KPIs - Key Performance Indicators

may include: 

To monitor your own performance you can: 

•       Observe the workplace

•       Analysing documentation

•       Talking to people

•       Use checklists

•       Staff appraisal 

Measuring staff performance is termed staff appraisal.

These should be conducted keeping in mind that they are:

•       Factual.

•       Specific.

•       Encouraging.

•       Private.

•       Individual.

•       Constructive.

•       Up to date.

•       Respectful on both sides.

•       Helpful. 

Active listening involves:
 

•     

  Hearing the speaker.

•       Facing the person and looking them in the eyes.

•       Paying attention.

•       Giving feedback.

•       Asking questions to clarify understanding.

•       Take notes if appropriate.

•       Showing interest.

•       Using their name when talking to them.

•       Smiling if appropriate or at least do not look angry.

What is quality? 

Quality is a measure of the degree of excellence and consistency which a product or service achieves. 

What is quality control?

Quality control is a system to measure, monitor, and control the quality of a product or service. 

mistakes occur, equipment breaks down and the quality of products and services may not been achieved.

You may br able to fix these problems but in general specific problems should be fixed by using?

Specific Procedures

Maintain work life balance by:

•       Adequate time with your partner/ children/ family.

•       The ability and time to carry out personal responsibilities like taking the kids to the doctor, cleaning the house or mowing the lawn.

•       Participation in sport or physical activity.

•        The enjoyment of a hobby or interest.

•       Annual holidays away from normal work and home stresses.

•       The support of your workplace to have that work / life balance in your life.

•       The enjoyment of friends and relationships

Signs of stress include:

Common ways people reduce stress are: 

Managing Health

Having a good diet helps...

keep the body in good condition and helps the body fight off infection that makes you unwell better work performance

Australian Government guidelines for physical activity are

• 30 minutes of moderate intensity physical activity on most , preferably all days
• combining a few shorter sessions of activity of around 10 to 15 minutes each 

Other steps to assist in maintainimg health and higher levels of performance at work incude

• have an annual health check with your doctormonitoring your general health, weight, blood pressure, diet, cholesterol and lifestyle.

• quit smoking

• Monitor your weight and seek medical advice if overweight

Support services are very important to assist yourself and co-workers experiencing problems

These include:

To support a worker or colleague to get through personal problems so that they can be happier in life and more productive at work you should .................

• Make sure that they can safety carry out the work they do, don’t put a worker on a complicated dangerous machine if they are very upset

Focus on supporting the worker or colleague to get through the problem so that they can be happier in life and more productive at work. 

They should consider:

For your own

Personal development

And to develop your competence

You need to look at:

•       People skills.

•       Time management.

•       Documentation skills.

•       Empathy.

•       Decision making.

•       Job description KPIs.

•       Behaviours.

•       Values.

•       Habits.

•       Leadership styles.

•       Management styles.

It can be easier to track and monitor personal goals by

writing down your own personal goals

In larger organisations, each job role will have a set of competencies that people holding that position are expected to have; these would be outlined in the job description that would include

Common essential selection criteria for a job would include:

Common desirable selection criteria for a job would include:

What can be used to guide you in building the skills needed to put yourself in the best position for a promotion or job change in the future?

• job descriptions
• key selection criteria
• and AQF (Aust Quality Framework)competencies

to not just see areas of improvement for yourself,

but to look ahead to where you want to be in the future. 

Feedback on your own personal development would include:

Development opportunities may include: 

A mentor is:

Networking (links with organisations and people) opportunities include: 

Training opportunities may include:

SEVEN key steps in problem solving

A well-known problem solving and management tool used to manage the workplace. 

1. Plan
2. Do
3. Check
4. Act 

It is illegal for a person or an establishment to discriminate against customers or staff due to: 

Acts relevant to the employment of a person within any business operation in Australia. 

Workplace Health & Safety Act 2011 covers:

•  employees
  • contractors
• subcontractors
  • outworkers
• apprentices and trainees
  • work experience students
• volunteers
  • employers who perform work.