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Understanding Business: Chapter 9
Chapter 9 flashcards Nickels
30
Business
Undergraduate 1
12/12/2011

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Term
Gantt Chart
Definition
Bar Graph showing production managers what projects are being worked on and what stage they are in at any given time
Term
critical path
Definition
In a PERT network, the sequence of tests that takes the longest time to complete.
Term
Program Evaluation and Review Technique(PERT)
Definition
Analyzing the tasks involved in completeing projects time needed for each tests identifying minimum time for the entire project
Term
ISO 14000
Definition
A collection of the best practices for managing an organization's impact on the environment
Term
ISO 9000
Definition
The common name given to quality management and assurance standards.
Term
Statistical Process Control(SPC)
Definition
Process of testing statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyong the set standards.
Term
Statistical Quality Control(SQC)
Definition
The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning.
Term
Six Sigma Quality
Definition
a quality measure that allows only 3.4 defects per million opportunities.
Term
Quality
Definition
consistently producing what the customer wants while reducing errors before and after delivering to the customer.
Term
Just-in-time inventory control
Definition
process tghat keeps minimum inventory on premises and parts, supplies, and other needs are delivered just in time to the assembly line.
Term
Purchasing
Definition
The function in a firm that searches for high quality material resources, finds the best suppliers and negotiates the best price for goods and services.
Term
Enterprise Resource Planning(ERP)
Definition
Newer version of MRP that combines computerized functions of all the divisions/subsidaries into a single integrated software program that uses a single database.
Term
MAterials Requirement Planning(MRP)
Definition
a computer based operations management system that uses sales forecasts to make sure needed parts and materials are available at the right time and place.
Term
Facility Layout
Definition
the physical arrangement of resources including people in the production process
Term
telecommuting
Definition
working from home via computer and modem.
Term
facility location
Definition
selecting a geographic location for a company's operations.
Term
mass customization
Definition
Tailoring products to meet needs of individual customers(DELL).
Term
Lean Manufacturing
Definition
The production of goods using less of everything compared to mass production
Term
Flexible Manufacturing
Definition
designing machines to do multiple tasks so that they can produce a variety of products.
Term
Computer-integrated manufacturing(CIM)
Definition
the uniting of CAD with CAM
Term
Computer-Aided Manufacturing
Definition
the use of computers in the manufacturing of products
Term
Computer-Aided Design(CAD)
Definition
the use of computers in the design of products.
Term
Intermittent Process
Definition
production run is short and machines changed frequently to make different products.
Term
Continuous Process
Definition
Production process in which long production runs turn out finished goods over time.
Term
Assembly Process
Definition
That part of production that puts together components.
Term
Process Manufcaturing
Definition
that part of the production process that physically or chemically changes materials.
Term
Form Utility
Definition
the value producers add to materials in the creation of finished goods and services.
Term
Operations Management
Definition
a specialized area in management that converts or transforms resources (including human resources) into goods and services.
Term
Production Management
Definition
the term used to describe all the activities managers do to help their firms create goods
Term
Production
Definition
The creation of finished goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge.
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