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| According to Maslow's need theory, humans have ______ basic needs. |
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| The idea that humans seek knowledge and understanding as a way of mastering their environment applies to the _____ metaphor. |
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| “Limited rationality” is best described by the _____ metaphor. |
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| According to Maslow's need hierarchy, the most basic human need is |
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| If an employee's primary reason for working is the desire to be accepted by others, on which level of Maslow's need hierarchy is this employee focused? |
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| A saleswoman is contingently rewarded for her performance. However, she does not know how many sales are required to receive a reward at any given time. Her last reward came after 3 sales, whereas the previous reward came after 12 sales. She is receiving which type of reward? |
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| Which of the following elements is not part of Vroom's theory of motivation? |
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| Which of the following elements deals with the relationship between performance and anticipated outcomes? |
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| An employee stays late after work in order to meet a deadline. The employee believes this will help her get a promotion. This belief reflects an example of |
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| An employee finds out that she is making the same salary as a co-worker who is performing half the amount of work, and she becomes motivated to somehow fix this unfair situation. Which theory best describes this scenario? |
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| What theory assumes that an individual compares a standard to an actual outcome and adjusts behavior to bring the outcome into agreement with the standard? |
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| A sales representative failed to meet the company's sales goals for the first quarter. Based on feedback he received from his supervisor, the sales representative decided to change his behavior for the following quarter in order to meet the next sales goal. Which motivational theory best describes the approach taken by the sales representative? |
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| A manager's evaluation from her subordinates stated that she was not perceived as being approachable. The manager considered this and made an effort to be more approachable, which resulted in better working relationships with her employees. This is an example of |
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| Which of the following is not one of the ways to develop self-efficacy? |
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| A sales manager is given a challenging quota to meet by the end of the month. The manager meets the quota and feels confident in her skills. This is an example of increased efficacy through |
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| All of the following are ways that self-efficacy can be developed and increased except |
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| Which motivational theory is also known as the “Rubicon” theory? |
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| Which action phase involves planning and developing strategies for successful action? |
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| Hackman and Oldham developed a way to score jobs on their potential to motivate an individual. All of the following are job characteristics tied to this motivation potential except |
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Definition
| the extent to which the individual identifies with coworkers. |
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| Which of the following assesses satisfaction by examining five areas of work? |
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| Job Descriptive Index (JDI) |
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| When workers' behavior changes from increased attention from managers, this is called |
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| Which type of satisfaction is most clearly associated with reactions to the actual work that individuals do? |
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| Which of the following is false concerning job satisfaction? |
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| the percentage of dissatisfied workers has been steadily decreasing |
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| The affect circumplex shows |
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| discrete emotions positioned around a circle |
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| A student is nervous about completing a term paper due the next day. This would be an example of which type of emotion? |
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| An employee feels relieved after successfully completing a sales presentation. Which type of emotion is this? |
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| Which of the Big 5 personality traits is most associated with the term “negative affectivity”? |
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| Researchers have proposed that individuals make appraisals of their circumstances that affect both job and life satisfaction. These appraisals are called |
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| Jane would never consider leaving Lunar Company. She has worked there for more than 10 years and firmly believes in what the organization stands for: quality and commitment. What type of commitment is Jane most likely displaying? |
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| The regulation of emotional expression is known as |
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| A major league baseball player is no longer committed to his team, but has an obligation to remain with the team until his three year contract is fulfilled. This is an example of |
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| An employee is offered a more prestigious job in another company. However, the hours are longer and the pay is the same, so the employee decides to remain with her current organization. This is an example of |
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| An employee is continuously late for work and is frequently absent. Which type of withdrawal does this describe? |
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| The “progression hypothesis” is used to describe patterns of |
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| If an organization announces a downsizing, who would be most affected by the emotional impact? |
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| an employee who has been at the company for 25 years |
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| The type of stress that motivates individuals to work hard and meet goals is called |
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| Which of the following is not one of the stages of the General Adaptation Syndrome (GAS)? |
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| In which stage of the General Adaptation Syndrome (GAS) does a person's heart rate increase and stress hormones are released? |
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| Which of the following types of coping is directed at managing or altering the problem that causes stress? |
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| A law student is stressed about preparing for the bar exam. The support of friends and family helps the student to deal with the stress. This is an example of |
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| Burnout and anxiety are examples of |
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| All of the following are types of role stressors except |
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| When an employee is unclear regarding what behavior is expected on the job, role ______ occurs. |
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| When a student has two research papers due and three exams for different classes all on finals week, role ______ occurs. |
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| Surface acting and deep acting are types of |
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| A stressor that could potentially result in a gain for the individual is called a: |
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| challenge-related stressor |
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| Which of the following is not one of the three categories describing the negative consequences of chronic stress? |
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| Absenteeism, substance abuse, and poor job performance are _______ consequences to stress. |
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| Which of the following models suggests that job demands and control are two prominent factors in producing stress? |
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| The demand-control model of stress indicates that a “high stress” job will have both |
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| low control, high demands |
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