Term
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Definition
| Listening actively using all the senses, includes playing attention to verbal and nonverbal messages, attending to the content and the feeling the client is conveying |
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Term
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Definition
making one's self available suggests interest in the client and a desire to assist the client
EXAMPLES
I'll sit with you awhile.
I'll stay here with you.
I'm available today until 3 if you wold like to talk |
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Term
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Definition
showing the nurses perception of what was told by the patient and paraphrasing.
EXAMPLE
My daughter will not need me after she gets married/ you afraid your daughter will not need you after she gets married? |
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Term
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Definition
repeat what the patient’s statement to encourage further discussion.
EXAMPLE
you were telling me about your new puppy, can you tell me more about that |
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Term
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Definition
concentrating on a single point by using who, what, when, where, and how questions
EXAMPLE
Client: This problem is becoming too big and I don't know what to do. My family thinks I should quit my job.
Nurse: tell me more about this problem at work |
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Term
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Definition
stating the main points of a discussion to clarify the relevant points discussed, often used at the end of an interview or before changing the focus of the discussion
EXAMPLE
you said that..
During the last half hour we have talked abot your plans which are... |
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Term
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Definition
used to clarify the communication, to make the meaning clear
EXAMPLE
I'm not sure I understand that
Tell me more about..
When you say..do you mean?? |
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Term
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Definition
| not responding verbally after client says something, allows client time to think, put thoughts or feelings into words |
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Term
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Definition
OFTEN USED FOR PATIENT WITH DELUSIONS
expressing uncertainty as to the reality of the client's perceptions, often used with clients experiencing delusional thinking
EXAMPLE
I find that hard to believe.
That seems rather doubtful to me.
Patient: I'm the Queen of England |
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Term
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Definition
provider reassurance
EXAMPLE
Nurse :
I know you hear voices but, I do not hear them, you are the only one who is hearing them |
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Term
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Definition
Attempting to verify the nurse’s perception or feeling
EXAMPLE
Nurse walks into room and patient is rocking
you seem to be anxious? can you tell me what causing you to feel that way ? |
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