Term
|
Definition
| Sometimes it is ok; let the patient proceed when he is ready. |
|
|
Term
|
Definition
| Giving recognition in a non-judgmental way. Example: "You trimmed your beard and mustache and washed your hair." |
|
|
Term
|
Definition
Helping the client to make clear an event, situation, or happening in relationship to time or sequence. Example:
Client: "I feel that I have been asleep for weeks."
Nurse: "You had your operation Monday, and today is Tuesday." |
|
|
Term
|
Definition
Helping the client expand on and develop an important topic. Let the client finish what he is saying. Example:
Client: "I have been diagnosed with MS, and my husband has his hands full trying to take care of me, the kids, the house, and get to his job everyday."
Nurse: "Sounds like you are worried about how well he can manage." |
|
|
Term
|
Definition
| Provide in a factual way the information that is needed. Example: "You will feel a pulling sensation when the tube is removed from your abdomen." |
|
|
Term
|
Definition
| Suggesting one's presence, interest or wish to understand the client without making any demands or attaching conditions that the client must comply with to receive the nurse's attention. Example: "We can sit here quietly for a while; we don't need to talk unless you would like to." |
|
|
Term
| Restating or Paraphrasing |
|
Definition
Actively listening for the client's basic message and then repeating those thoughts and/or feelings in similar words. Example:
Client: " couldn't manage to eat any dinner last night - not even the dessert."
Nurse: You had difficulty eating yesterday." |
|
|
Term
|
Definition
| Stating the main points of a discussion to clarify the relevant points discussed. Example: "During the past half hour we have talked about..." |
|
|
Term
|
Definition
| Don't give too much of your own personal information. |
|
|
Term
|
Definition
| Pay attention. Don't just nod and make appropriate sounds while mentally thinking about things other than what the patient is telling you. |
|
|
Term
| Overuse of Medical Jargon |
|
Definition
| Using medical terminology that the patient may not understand. Use lay terms that all can grasp. |
|
|
Term
| Giving Personal Opinions/Offering Advice |
|
Definition
| Giving advice that is not within the scope of your practice. |
|
|
Term
| Prying or Probing Techniques |
|
Definition
Asking for information chiefly out of curiosity rather than with the intent to assist the client. Example:
Client: "I was speeding along the street and didn't see the stop sign."
Nurse: "Why were you speeding?" |
|
|
Term
|
Definition
Directing the communication into areas of self-interest rather than considering the client's concerns. Don't change the subject to avoid a difficult topic. Example:
Client: "I'm separated from my wife. Do you think I should pursue a physical relationship with another woman?"
Nurse: "I see that you are 36 and that you like gardening. This sunshine is good for my roses. I have a beautiful rose garden." |
|
|
Term
| Providing False Reassurances |
|
Definition
| Using cliches or comforting statements to reassure a patient. These responses block the fears, feelings, and other thoughts of the client. Example: "I'm sure everything will turn out alright." |
|
|
Term
|
Definition
May begin with how or what; encourages the patient to talk. Examples:
"I'd like to hear more about that."
"Tell me about..."
"What brought you to the hospital?"
"What is your opinion?" |
|
|
Term
|
Definition
Can be a block to communication. They are restrictive and generally require only a "yes" or "no" answer. Examples:
"What medication did you take?"
"Are you having pain now?"
"When did you fall?"
"How old are you?" |
|
|
Term
|
Definition
Using inappropriate terms of endearment. Ex. "Honey" "Sweetie" "Dearie" "Grandma"
Using inappropriate plural pronouns. Ex. "Are WE ready for our medicine?"
Using "tag" questions - Leading questions. Ex. "You would rather wear the blue blouse, wouldn't you?"
Using baby talk - shortened sentences, slow speech rate, simple vocabulary |
|
|
Term
|
Definition
Person or group who wishes to communicate a message to another.
* 1st component of the communication process
* Person who initiates the communication |
|
|
Term
|
Definition
What we want to communicate
* 2nd component of the communication process
* What is actually said or written or the body language that accompanies the words
* Congruent - what's said and what's received is the same
* Cultural sensitivity
* Take cues from patient |
|
|
Term
|
Definition
Vehicle to convey the message
* Important for method to be appropriate for the message
* Can target any of the receiver's senses |
|
|
Term
|
Definition
Person or group who interpret the message
* 3rd component of the communication process
* Whether the message is decoded properly by the receiver depends largely on the similarities in background of the sender and receiver. |
|
|
Term
|
Definition
Be aware of the background
* Reduce interference
* Give time to the process
* Be aware of cultural differences and language barriers |
|
|
Term
|
Definition
Response
* Information provided back to the sender
* Verbal, nonverbal or both |
|
|
Term
|
Definition
| Self-talk. Think about it before you say it. What you are planning to say. |
|
|
Term
|
Definition
| Communication between 2 people. Feedback occurs. |
|
|
Term
|
Definition
| Message goes out to a group. No expectation of feedback. |
|
|
Term
|
Definition
| Nurse reviews pertinent assessment data and knowledge; considers potential areas of concern, and develops plan for interaction. |
|
|
Term
|
Definition
| Also known as the introductory phase. Open the relationship; clarify the problem; structure and format the contract: obligations to be met by both nurse and client. |
|
|
Term
|
Definition
| Nurse and client accomplish the tasks outlined in the intro phase; enhance trust and rapport and develop caring. |
|
|
Term
|
Definition
| Nurse and client accept feelings of loss. Client accepts end of relationship without feelings of anxiety or dependence. |
|
|
