Term
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Definition
| listening to speaker, then repeating what was said using different words |
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Term
| 5 Reasons for Paraphrasing |
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Definition
1. a check for the listener
2. a check for the speaker
3. builds rapport
4. focuses on the patient
5. keeps the patient talking |
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Term
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Definition
| conveying understanding of another persons feelings |
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Term
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Definition
| words that express emotional feelings rather than just cognitive thoughts |
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Term
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Definition
| Sharing pain with the sufferer; a nonprofessional situation |
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Term
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Definition
| of thought, factual knowledge, thinking skills |
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Term
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Definition
| Use Empathy, NOT Sympathy or Judging |
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Term
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Definition
| a question that cannot be answered simply but encourages further discussion |
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Term
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Definition
| a question that can be answered simply and that does not encourage further discussion |
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Term
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Definition
| paraphrasing (with use of nonverbal language). then empathizing, then asking open-ended questions. |
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Term
| 3 most common social errors |
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Definition
1. Giving Advice
2. Talking about yourself
3. Saying you know how the other person feels |
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Term
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Definition
| thanking the giver, paraphrasing the giver, seeking clarification, and discussing how you can change |
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Term
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Definition
| starting with the positive, being specific, focusing on behavior, knowing your motives, being immediate, and being private |
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Term
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Definition
| limits, professional distance |
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