Shared Flashcard Set

Details

test two
second test of year
20
Business
Undergraduate 1
03/06/2007

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Cards

Term
four elements of management
Definition
1. planning
2. leading
3. organizing
4. controling
Term
objectives
Definition
specific short term statements one how to acheive the organizations goals.
Term
swot analysis
Definition
used to analyze an organizations strengths, weaknesses, opportunites and threats.
Term
strategic planning
Definition
major goals of the organization and the policies and strategies for obtaining and using resources to achieve goals
Term
tactical planning
Definition
short term statments about who what and how things are to be done
Term
operational planning
Definition
setting work standards and schedules necessary for thier tactical plans
Term
contingency planning
Definition
preparing alternative courses of action are used if the primary plans aren't acheive... back up plan
Term
PMI
Definition
listing all the pluses for a solution in one column and minuses in another. implications in the third column.
Term
top management
Definition
highest lever of management--- the president and other key company executives
Term
middle management
Definition
general managers division managers. responsible for tactical planning and controlling
Term
supervisory management
Definition
managers directly responsible for worler snad daily performance
Term
human relations skills
Definition
skills that involve communication and motivation
Term
technical skills
Definition
skills that involve the ability to perform tasks in a specific department
Term
autocratic leadership
Definition
involves making managerial decisions without consultig others
Term
democratic leadership
Definition
also known as participative leadership. managers and employees working together to make decisions
Term
free-rein leadership
Definition
managers set objectives and employees are pretty much free to do what they want
Term
enableing
Definition
giving workers the education and tools they need to make decisions
Term
knowledge management
Definition
finding the right information and making it known to everyone in the firm
Term
external customers
Definition
dealers, who buy products to sell to others
Term
internal customers
Definition
individuals within firms that receive services from other individuals
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