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| Listening carefully in order to attack a speaker |
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| Attending to communication to analyze and evaluate the content of a communication or the person speaking |
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| Perceiving personal attacks, criticisms, or hostile undertones in communication or the person speaking |
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| A physiological activity that occurs when sound waves hit our eardrums. Unlike listening, hearing is a passive process |
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| Listening to gain and understand information; tends to focus on the content level of meaning |
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| A complex process that consists of being mindful, physically receiving messages, selecting and organizing information, interpreting, responding, and remembering |
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| Listening only to the content level of a meaning and ignoring the relational level of meaning |
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| From Zen Buddhism, being fully present in the moment; the first step of listening and the foundation of all the other steps |
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| Communication that, by expressing interest in hearing more, gently invites another person to elaborate |
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| Continually focusing communication on oneself instead of on the person who is talking |
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| A method of clarifying others' meaning by restating their communication |
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| Listening to support another person or to understand another person's feelings and perceptions; focuses on the relational level of meaning as much as on the content level of meaning |
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| Focusing on only selected parts of communication. We listen selectively when we screen out parts of a message that don't interest us or with which we disagree, and also when we rivet attention on parts of communication that do interest us or with which we agree. |
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