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Telesales
Telesales
7
Other
Professional
02/20/2019
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Cards

Term
Example
 Definition
3rd party call center or internal location
Term
Employee
 Definition
No (and Yes) - can be either or both
Term
Role
 Definition
Outsourcing - internal
Term
Compensation
 Definition
If internal - hourly + commission. If external, strictly commission.
Term
Costs
 Definition
If employees, then benefits if full time. No costs if 3rd party
Term
Negatives
 Definition
Less knowledgeable, lower skill set
Term
Positives
 Definition
Affordable - less manpower.
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