Term
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Definition
- May be internally instigated (such as sales calls)
- May be externally instigated (customer inquiries)
- Internal agents involved in revenue cycle instigation events usually are sales/marketing personnel or customer serves reps
- External agents involved in revenue cycle instigation events usually are customers
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Term
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Definition
- Involve the enterprise and an external business partner agreeing to exchange resources at a defined future time
- Dont always happen at a discrete point in time; often involves a series of activities
- Internal agents are usually sales or customer reps
- external agents are customers
- Ideally enterprises would like to be able to trace mutual committment events to the instigation events that triggered them
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Term
Economic decrement events in the revenue cycle |
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Definition
- Represent the revenue generating activities, the giving up of one or more resources in order to get some other resource (cash)
- Internal agents are sales people, warehouse clerks, delivery clerks, and service engagement personnel
- External agents are typically customers and/or shipping companies
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Term
Economic increment events
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Definition
- Almost always a cash receipt event
- Usually symbolized by a remitttance advice document
- resource is typically cash
- internal agents are usually cashiers, A/R clerks
- External agents are customers
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Term
Fulfillment relationships
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Definition
- Between marketing, sales call, or customer inquiry and sales order events (instigation) - Between sale order and sale events (committment) |
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Term
Duality relationships (the causal link between economic increment and economic decrement events)
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Definition
- Between sale and cash receipt events
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Term
Proposition relationships |
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Definition
Between marketing, sales call, or customer inquiry event and Inventory
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Term
Reservation relationships
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Definition
Between sale order, rental contract, or service contract and inventory - also between sale order, rental contract, or service contract and cash |
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Term
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Definition
Between sale and inventory Between cash and cash receipt |
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Term
Participation relationships
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Definition
Between each event and each internal and external agent
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Term
| Look at ER- diagrams in lecture 10 |
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Definition
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