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a group of interrelated components that function together to achieve a desired result |
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an arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support an organization |
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information technology (IT) |
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a contemporary term that describes the combination of computer technology (hardware/software) with telecommunications technology (data, image, and voice networks) |
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transaction processing system (TPS) |
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an information system that captures and processes data about business transactions. |
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management information system (MIS) |
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an information system that provides for management-oriented reporting based on transaction processing and operations of the organzation |
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decision support system (DSS) |
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an information system that either helps to identify decision-making opportunities or provides information to help make decisions |
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executive information system (EIS) |
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an information system that supports planning and assessment needs of executive managers |
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an information system that captures the expertise of works and then simulates that expertise to the benefit of non-experts |
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any person who has an interest in an existing or proposed information system. Stakeholders may include both technical and non-technical workers. They may also include both internal and external workers. |
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any person whose job involves creating, collecting, processing, distributing, and using informaiton |
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an information system's sponsor and executive advocate, usually responsible for funding the project of developing, operating and maintaining the information system |
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a "customer" who will use or is affected by an information system on a regular basis - capturing, validating, entering, responding to, storing and exchanging data and information |
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any worker whose responsibilities are based on a specialized body of knowledge |
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a user who is not physically located on the premises but who still requires access to information systems |
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a user whose location is constantly changing but who requires access to information systems from any location |
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a technical specialist who translates system users' business requirements and constraints into technical solutions. designs the computer databases, inputs, outputs, screens, networks, and software that will meet the system users' requirements. |
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a technical specialist who constructs information systems and components based on the design specifications generated by the system designers |
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a specialist who studies the problems and needs of an organization to determine how people, data, processes, and information technology can best accomplish improvements for the business |
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raw facts about people, places, events and things that are importance in an organization. |
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data that has been processed or reorganized into a more meaningful form |
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data and information that are further refined based on the facts, truths, beliefs, judgments, experiences, and expertise of the recipient. |
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tasks that respond to business events. the work, procedures, rules required to complete the business tasks independent of any information technology used |
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continuos process improvement |
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the contnuous monitoring of business processes to effect small but measurable improvements in cost reduction and value added |
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a comprehensive approach to facilitating quality improvements and management within a business |
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business process redesign |
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the study analysis and redesign of fundamental business processes to reduce costs and/or improve value added to the business |
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a software technology that defines a system in terms of objects tath consolidate data and behavior into objects. Objects become reusable and extensible components for the software developers. |
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object-oriented analysis and design |
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a collection of tools and techniques for systems development that will utilize object technologies to construct a system and its software |
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a systems development strategy wherein the system developers are given the flexibility to select from a variety of appropriate tools and techniques to best accomplish the tasks at hand. |
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system development process |
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a set of activities, methods, best practices, deliverables, and automated tools that stakeholders use to develop and maintain information systems and software |
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the activity of defining, planning, directing, monitoring, and controlling a project to develop and acceptable system with the allotted time and budget |
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the ongoing activity that defines, improves, and coordinates the use of an organization's chosen methodology and standards for all system development projects |
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the initial planning for a project to define initial business scope, goals, schedule and budget |
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the study of a business problem domain to recommend improvements and specify the business requirements and priorities for the solution |
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the specification or construction of a technical computer based solution for the business requirements identified in a system analysis |
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the construction, installation, testing and delivery of a system into production |
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information systems architecture |
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a unifying framework into which various stakeholders with different perspectives can organize and view the fundamental building blocks of information systems |
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a representation of users' data in terms of entities, attributes, relationships and rules |
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a group of related processes that support the business. Functions can be decomposed into other subfunctions and eventually into processes taht do specific tasks |
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cross-functional information systems |
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a system that supports relevant business processes from several business functions without regard to traditional organizational boundaries such as divisions departments, centers and offices |
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a user's expectation of the processing requirements for a business process and its information system |
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a set of rules that govern a business process |
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step-by-step set of instructions and logic for accomplishing a business process |
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the flow of transactions through business processes to ensure appropriate checks and approvals are implemented |
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the technical design of business processes to be automated or supported by computer programs to be written by system builders |
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a language-based machine-readable representation of what a software process is supposed to do or how a software process is supposed to accomplish its task |
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a technique for quickly building a functioning but incomplete model of the information system using rapid application development tools |
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technical designs that document how system users are to interact with a system and how a system interacts with other systems |
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a specification of how the user moves from window to window or page to page, interaction with the application programs to perform useful work |
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utility software that allows application software and systems software that utilize differing technologies to interoperate |
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a technique for organizing and documenting a system's data. |
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