Term
Which of the following statements is NOT true?
A) As workers become aware of the models of interpretation and possible difficulties in the helping relationship, it is important to find methods of controlling the potential interference.
B) Ethics evolve from values, providing principles that guide the worker's action systems.
D) The social work professional does not have attend to legal rules. |
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Definition
| The social work professional does not have to attend to legal rules. |
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Term
Historically there have been three important values guiding the social work profession. The three core value are:
A) Relatedness and mutual responsibility
B) Self-worth, competence, and dignity of the person
C) Self directedness and self determination.
D) All of the above |
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Definition
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Term
Although professional values provide general principls of professional activity, a clearer set of guideline is needed. Professional ethics provide clear and concrete guidelines for professional behavior. Some of the following ethical principles can be:
A) Social workers primary goal is to help people in need and to address social problems.
B)Social workers challenge social injustice
C) Social workers respect the inherent dignity and worth of the person
D) All of the above |
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Definition
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Term
The ethical principles that govern behavior in three areas of professional practices are:
A) Client-focused actions
B) Professional interactions
C) Commitment to the profession
D) All of the above |
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Definition
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Term
There are several legally binding assumptions that are inherent in the provision of the professional service. They are:
A) The assumption of worker competence.
B) The assumption of informed consent.
C) The assumption of least intrusive intervention.
D) All of the above. |
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Definition
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Term
Which of the following statement is NOT true concerning legal duties?
A)Legal duties are more specific and directive than assumption
B) Duty to report can mean a workers who is aware of, or suspects, that there is abuse, exploitation, or neglect of someone in vulnerable position must report the abuse to the proper authority.
C) Client can not initiate legal proceedings and claim damages against the worker or agency. |
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Definition
| Client can not initiate legal proceeding and claim damages against the worker or agency. |
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Term
There will be times when a worker must weigh different ethical principles when trying to decide which action to take with a case. Identify chronological order which of the following weighting or prioritizing system that can help with the decision making process.
A) Issues with life and death, issues of abuse and violation, issue of rights, issues of restricted freedom, and issues of maximum benefit.
B) Issues of abuse and violation, Issues of life and death, issues of rights, issues of restricted freedom, issues of maximum benefit. |
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Definition
| Issues of life and death, issues of life and death, issues of rights, issues of restricted freedom, issues of maximum benefit. |
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Term
When a social worker is confronted with an ethical dilemma, there are five basic steps that are recommended to resolve the dilemma. They are:
A) Identify the options creating dilemma
B) Assess the critical information to determine the weighting category of each option.
C) All of the above |
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Definition
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Term
The sphere of control framework is based on a series of concentric circles. They Are:
A) Circle of control, circle of influence, and circle of no control
B) Circle of control, circle of indifference, circle of self control
C) Circle of control, circle of influence, and circle of frustration |
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Definition
| Circle of control, circle of influence, and circle of no control. |
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Term
The sphere of social control can be used:
A) To help the worker to assess weather or not they are trying to control their clients.
B) to help the worker to be clear about things they can control (Their response system)
C)All of the above |
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Definition
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Term
Self awareness serves what critical functions for the helping professional?
A) a source of personal power
B) Source of insights into differences
C) A source of insight into reactions
D) All of the above |
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Definition
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Term
There are two elements in the action system. They Are:
A) Interaction and behavioral responses
B) Interaction and non-verbal responses
C) Behavioral and verbal responses |
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Definition
| Interaction and behavioral responses |
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Term
A genogram is the first tool that you will use to make sense of you _____ experiences.
A) Family
B)Individual
C) Couple |
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Definition
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Term
The four-cell family Model comprise of:
A) Genetic/biological influences
B) Environmental influences
C) All of the above |
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Definition
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Term
Which of the following statements is true regarding the eco-map?
A) an Eco-map can be used to assess relationships between you and the systems in your life.
B) the eco-map is also a tool that can be used in assessing client situations
c) All of the above |
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Definition
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Term
Which of the following is NOT true?
A) to establish understanding and purpose, workers use their professional knowledge base to guide their thinking.
B) Much of the knowledge base comes through research or professional observation.
C) The knowledge base is not instrumental in helping workers understand and plan interventions into client situations. |
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Definition
| C) The knowledge base is not instrumental in helping workers understand and plan interventions into client situations. |
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Term
The three types of theories that guide professional practice are:
A) developmental, systems, and motivational/change theories
B) developmental, structural, and motivational/change theories.
C) None of the above |
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Definition
| Developmental, systems, and motivational/change theories. |
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Term
Which of the following statements is NOT true?
A) Developmental theory focus on sub-components combining to create a whole system.
B) System theory explores mechanisms for motivating and creating change in client systems.
C) All of the above |
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Definition
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Term
The two types of research that informed the profession of social work are:
A) Quantitative and informal
B) Quality and control
C) Quantitative and Qualitative |
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Definition
| Quantitative and Qualitative |
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Term
Which of the following statements are TRUE regarding the action system of responding?
A) These actions systems, workers focus on the content of the client story by exploring behavioral and interactions themes.
A) There are two action systems within the client story, the lack of behavioral response and the interaction systems.
C) all of the above |
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Definition
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Term
These two elements of the processing systems are:
A) Affect and cognition
B) Developmental and cognition
C) cognition and change |
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Definition
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Term
The four aspects of culture that have immediate implications for the development of the processing systems are:
A) Abstract mindedness
B) experience of difference
C) All of the above |
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Definition
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Term
Which of the following cultural dimensions exert direct influence on the action response.
A) roles and expectation
B) Systems of support
C) All of the above |
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Definition
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Term
As workers develop and understanding of the situation, they organize information into an assessment. The assessment will typically contain:
A) background information
B) Developing goals and objectives
C) all of the above |
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Definition
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Term
The social service goals involve the following:
A) goal statement
B) objectives
C) All of the above |
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Definition
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Term
Which of the following are considered part of logical thinking abilities?
A) Cause and effect linkages
B) Identifying objectives
C) All of the Above |
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Definition
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Term
Which of the following is NOT true regarding logical thinking abilities?
A) to help clients understand how problems have evolved, the worker explores the history of the problem to identify how one event contributes to the next.
B) Worker must use logical thinking abilities to identify the beginning, end, and dynamics of a problem.
C) When clients are working to resolve imperfect situations, it is not important to help them identify when the problem will be resolved to their satisfaction. |
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Definition
| When clients are working to resolve imperfect situations, it is not important to help them identify when the problem will be resolved to their satisfaction. |
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Term
Which of the following critical skills are associated with reflective thinking abilities?
A) Maintaining a sense of purpose
B) Identifying operational assumptions
C) All of the above |
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Definition
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Term
Which of the following is NOT true regarding reflective thinking abilities?
A) In the reflective loop, workers do not reflect on their responses to the client situation.
B) The worker must always stay focused on the agreed upon work
C) All of the above |
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Definition
| In the reflective loop, workers do not reflect on their responses to the client situation. |
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Term
Which of the following are considered traditional attributes of critical thinking?
A) questioning assumption
B) Attending to person and context simultaneously
C) All of the above |
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Definition
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Term
Which of the following is NOT true regarding critical thinking abilities?
A) Critical thinkers never take assumption for granted
B) Critical thinkers readily adopt the most expedient or readily apparent interpretation of an event
C) All of the above |
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Definition
| Critical thinkers readily adopt the most expedient or readily apparent interpretation of an event |
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Term
Which of the following are the common types of correlation thinking?
A) identify connections
B) identify parallel process
C) all of the above |
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Definition
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Term
Which of the following is true regarding correlation thinking abilities?
A) often there are themes inherent in client discussions about their stories
B) Often problematic behaviors follow similar patterns each time they occur
C) all of the above |
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Definition
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Term
Which of the following types is predictive thinking?
A) predicting outcomes
B) Predicting thoughts
C) all of the above |
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Definition
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Term
Which of the following statements is true regarding empathy?
A) Empathy is the ability to accurately understand the clients experience within each response system
B) empathy is the end product of the internal process of tuning in
C) all of the above |
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Definition
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Term
which of the following elements is part of preliminary tuning in?
A) reflective thinking about the client situation
B) identifying problem perspectives
C) all of the above |
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Definition
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Term
Which element does this question fall under when preparing for preliminary tuning in?
"If I were living this live and experiences these stresses, how would i cope?"
A) reflective thinking about the client situation
B) Reflective thinking about potential worker blocks
C) All of the above |
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Definition
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Term
Which element does this question fall under when preliminary tuning in?
" Given the history between helping systems and this group, race, or culture, how would I feel coming in to meet someone like me?"
A) reflective thinking about the client situation
B) Reflective thinking about the helping situation
C) all of the above |
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Definition
| reflective thinking about the client situation |
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Term
Which of the following elements is part of preliminary tuning in?
A) |
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Definition
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Term
Which of the following elements is part of preliminary tuning in?
"Given my age and the ages of people in the client situation, might the client have some questions about my ability to relate or be of help?"
A) relective thinking about the client situation
B) Reflective thinking about potential worker blocks
C) None of the above
A) |
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Definition
| Reflective thinking about potential worker blocks |
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Term
Which element does this question fall under when preparing for preliminary tuning in? "If I was this client with this problem, how would i feel getting to this setting and getting around in this building?"
A) reflective thinking about the client situation
B) reflective thinking about potential worker clocks
C) Reflective thinking about the helping situation |
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Definition
| Reflective thinking about the helping situation |
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Term
When the clients feel there are problems in their own lives, they are motivated to come into the helping relationship to explore and solve their problems, Workers are encouraged to recognize what perspective that motivated the client to come in?
A) The primary felt perspective
B) None of the above
C) All of the above |
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Definition
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Term
From the empathy developed through tuning in, workers are challenged to identify the critical, unspoken questions and concerns in the client first initial meeting experience with the workers.
A) Unspoken client questions about themselves
B) unspoken client questions about themselves
C) all of the above |
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Definition
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Term
The two types of response a worker can use when a client asks questions that are coached in a disguise or indirect manner are:
A) indirect response
B) direct response
C) avoidance response
D) just a and b |
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Definition
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Term
Which of the following statements is true regarding engaging the client?
A) the critical outcome of engagement is the development of a collaborative working relationship between the worker and client
B) The engagement process is not a static event but rather dynamic and changing over time.
C) all of the above |
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Definition
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Term
Engagement progresses through three stages:
A) Preliminary, interactive, problem
B) preliminary, problem, interactive
C) Problem, preliminary, interactive |
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Definition
| Preliminary, interactive, problem |
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Term
The three elements of preliminary engagement are:
A) Introduction
B) orientation
C) all of the above |
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Definition
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Term
the three common aspects to the orientation to services are:
A) orientation to the immediate systems
B) Orientation to the agency
C) all of the above |
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Definition
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Term
Which of the following is true regarding what element to use during the opening statement process?
A) Affirmation of the client experience
B) Instills hope
C) all of the above |
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Definition
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Term
Which of the following best describes the process of empathetic responding?
A) Expression
B) Action elements
C) all of the above |
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Definition
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Term
The five behaviors that promote interactive thinking are:
A) attending behavior
B) perception and change
C) All of the above |
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Definition
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Term
Which of the following are identified as common ways the client can frame their problem to prevent solutions from being effective?
A) fatalistic definition
B) moral imperative definition
C) All of the above |
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Definition
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Term
Which of the following can be signs of disengagement by the worker?
A) sharing own stories
B) rescuing
C) all of the above |
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Definition
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Term
Which of the following methods can be used for re-engaging with the client?
A) re-orienting to the client story
B) re-engaging through feelings
C) all of the above |
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Definition
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Term
Which of the following statements is NOT true?
The dynamics of the individual clients within the systems does influence how the systems operates.
B) the individual client is not influential in causing systems to discount service.
C) all of the above |
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Definition
| the individual client is not influential in causing systems to discount service |
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Term
Which of the following statements is true regarding issues of diversity with larger systems?
A) In organizations, there are many levels of diversity that often people within the system relate to each other and how problems are defined.
B) all of the above |
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Definition
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Term
which of the following categories illustrates some of the tuning in required to understand system members on the individual level?
A) Life/work situation category
B) Coping methods category
C) all of the above |
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Definition
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Term
Which of the following statements is NOT true regarding categories that are required top understand system members on the individual level?
A) in demographic features category, worker must think about the differences in race, gender, age, and economic status because each individual have the same life experiences
B) in the history category, worker must think about the personal histories of individuals and length of times the have in the system. |
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Definition
| in demographic features category, worker must think about the differences in race, gender, age, and economic status because each individual have the same life experiences |
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Term
which of the following statements is TRUE regarding the system roles category?
A) task roles further the goal accomplishment of the system
B) Destructive roles interfere with the other two role categories and obstruct work and cooperation.
C) all of the above |
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Definition
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Term
Which of the following statements is NOT true?
A) After considering differences and diversity, a crucial step in and engaging larger systems members is tuning in to the differences among people who make up the system
B) There are many areas of commonality in larger systems |
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Definition
| After considering differences and diversity, a crucial step in and engaging larger systems members is tuning in to the differences among people who make up the system |
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Term
Which of the following statements is true regarding common concerns a member can have when a member first enters service?
A) members will want to know that is expected of them as part of receiving service
B) member will have concerns about weather people will listen to them and value their opinion
C) all of the above |
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Definition
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Term
There are three common processing mechanisms found in larger system client systems. They are:
A) Systemic affect
B) belief/meaning system
C) all of the above |
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Definition
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Term
Which of the following statement is true regarding the systemic purpose/mission, or function or a larger system?
A) Families purpose is often the raising and socialization of children
B) groups often have a purpose or task to accomplish
C) all of the above |
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Definition
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Term
There are two senses that most commonly help the worker gather information, auditory and visual.
True or False |
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Definition
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Term
There are two helpful types of non-verbal responses by workers when listening to and observing clients, pacing and attending.
True or False |
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Definition
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Term
The four types of content themes that are common when exploring the client situation are: response system, word choice, content, and mystery themes.
True False |
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Definition
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Term
Observational interactional processes can be defined as the worker observing behavior and action patterns produced by the client.
True or False |
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Definition
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Term
Observational behavioral responses can be defined as the worker observing the client's pattern of interaction with other people.
True or False |
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Definition
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Term
Observing nonverbal communications such as behavior, nonverbal mismatch behavior, general presentation style and physical manifestations, can provide worker clues about client;s emotions and meaning while they are telling their stories.
True or False |
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Definition
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Term
When observing the client, the worker observes the nonverbal communication (interactions and interpersonal processes), the action systems (pace, tone, volume), and client interactions with others (behaviors, presentations, and physical manifestation)
True False |
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Definition
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Term
The skill of describing observation involves the workers ability to summarize his or her observation of the client and share them directly with the client,
True False |
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Definition
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Term
Describing observation is three step process; making the observation, formulating a description, and inviting the client to explore.
True or False |
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Definition
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Term
There are several types of questions that are counterproductive in the helping relationship.
A) Closed-ended, multiple questions
B) leading questions
C) all of the above |
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Definition
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Term
Although workers often want to know why a client is engaging in a certain behavior, it is important to resist the impulse to voice this underlying stream of consciousness. Why questions are difficult for several reasons:
A) they presume a cause and effect relationship
B) they limit the potential for response because they assume there is a single cause to the behavior.
C) All of the above |
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Definition
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Term
Questioning focuses on gathering information about the client situation through systematic inquiry. This style of inquiry is typified by:
A) having clear purpose for asking questions
B) using the purpose to order questions so the answer to one question leads to the focus of the next question.
C) all of the above |
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Definition
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Term
Weather the clients system is an individual, family group, organization, or community, the worker begins by asking questions to reach an understanding of the situation. This requires systematically developing the content area. The five critical elements of inquiry into problem situations are:
A) who,what,when,where, and how
B) who, what, when, where, why
C) all of the above |
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Definition
| who,what,when,where, and how |
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Term
There are several categories of questions. They are:
A) situational questions for exploring the problem situation.
B) questions for exploring client response systems.
C) all of the above |
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Definition
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Term
The use of questions in the professional relationship is much more purposeful and cognitively consistent than regular questions in a friendship relationship.
True or False |
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Definition
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Term
Situational questions explore problem parameters and background to determine the history, background, and environmental factors as well as the perspectives and experiences that people have about the situations.
True or False |
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Definition
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Term
Response system questions focus either on action responses or processing responses in the client situation.
True or False |
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Definition
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Term
There are important types of questions specifically designed for exploring larger systems process. They are as followed; the context, the response system target, the focal member of the system, the question, and the follow up.
True or False |
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Definition
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Term
Which of the following is NOT true?
A) reflective responding refers to the ability to identify,and communicate back to the client, an accurate understanding of the client system.
B) reflection is not a skill that can greatly enhance service delivery for the client.
C) All of the above |
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Definition
| reflection is not a skill that can greatly enhance service delivery for the client. |
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Term
There are three basic elements to reflection: identification of a critical component of the client disclosure, communication of the critical component back to the client, and receiving feedback on one understands of the critical components.
True False |
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Definition
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Term
There are six very common methods of reflecting critical components back to the client. They are, restatement, paraphrasing, stating observations, reflective challenges, metaphoric reflection, and nonverbal reflection.
True False |
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Definition
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Term
Some of the most common applications of reflection include: deepening the working relationship, affirming understandings, transition into workm promoting further disclosures, promoting discussing, promoting insight and promoting thinking changes.
True False |
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Definition
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Term
Paraphrasing can be defined as a reflective response that restates what the client has said.
True False |
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Definition
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Term
Restatement high lights important themes and helps organize the client's thinking.
True False |
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Definition
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Term
In a reflective challenge, the worker follows the reflections with a question or probe.
True false |
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Definition
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Term
Reflecting on an observation is most useful with the processing systems when critical themes in the client communication are apt to be nonverbal.
True false |
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Definition
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Term
There are several methods of communicating the critical components back to the client. These include(paraphrasing, sharing observation, etc.) and nonverbal (touch, sound) reflection.
True False |
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Definition
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Term
Receiving feedback on the reflection is important to assure that the worker is aligned with the client.
True False |
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Definition
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Term
Transitional responses solicit information that is based on the package of information most recently placed on the table by the client.
True False |
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Definition
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Term
Transitional responding can deepen the exploration while still attending to goals and preventing awkward disengagement.
True False |
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Definition
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Term
In client worker interaction, transitional responses in not considered important to move the content of the interaction step by step to the next level.
True False |
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Definition
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Term
In conducting an exploration of the client situation, there is a risk that worker will either run out of things to explore or disengage when one line of exploration seems to end.
True False |
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Definition
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Term
| Workers do not have to respond to client disclosure in a way that both validates the disclosure and helps move exploration to increased depth. |
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Definition
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Term
| Workers link their responses to the action, interaction, thinking, or affective themes in the client's last statement. |
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Definition
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Term
| In moving toward increased depth, workers build one one of the response system themes in asking their next question or making their next response. |
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Definition
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Term
| Questions, reflections, probes, and prompts can all be used as transitional responses in moving the discussion in direction without disengagement. |
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Definition
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Term
In using transitional questions, the worker identifies and forms questions based on the response systems through a four-step process. They are as followed:
1. The worker listens to the client expression identifying the critical action and processing themes (doing, saying, thinking, or feeling) in the package of information placed on the table by the client.
2. Based on perceived importance of the different themes, the worker selects one aspect of the package on the table to explore deeper.
3. Based on the client disclosure, knowledge, and goals, the worker identifies a direction for deeper exploration.
4. The worker links a response (question, reflection, probe, or prompt) to the themes on the table that can take the exploration deeper. |
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Definition
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Term
Which of the following statement is NOT true regarding the importance of using transitional responses?
a. Worker thinking skills are not critical in selecting the transitional component to persue.
b. It is the worker's thinking and tuning in skills that help select the area of component to focus on.
c. Workers who are not thinking about client goals or who are unaware of themselves will often select direction that are not fruitful.
d. The worker must actively think and listen throughout the entire exploratory process.
e. All of the above.
f. None of the above. |
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Definition
| Worker thinking skills are not critical in selecting the transitional component to persue. |
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Term
| The basic premise of changed-focused question formats is that the introduction of information into the client system will cause people to consider a situation from different perspectives. |
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Definition
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Term
| Changed-focused questions have five elements, (1) targeting, (2) focusing, (3) setup, (4) delivery, and (5) termination. |
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Definition
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Term
| Changed-focused questions are often referred as reflexive because they cause members of the client system to stay focus on the same situation. |
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Definition
|
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Term
| changed-focused come from the family intervention and solution-focused literature. |
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Definition
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Term
| On of the premises of changed-focused questions is that the worker tends to define the problem situation for the clients. |
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Definition
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Term
| There are two commons categories of changed-focused questions: questions that try to change the action systems (thinking and feeling) and questions that try to alter processing systems (behavior and interactions). |
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Definition
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Term
| Action system questions include exceptional situation questions; miracle questions, embedded suggestion questions, and opposite focus questions. |
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Definition
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Term
| To create the potential for change in the action system, questions must help people to clearly identify the changes they want to make. |
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Definition
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Term
| Processing system questions include perspective-taking questions, double bound questions, status quo questions, relative influence questions, embedded hypothesis questions, and success over adversity questions. |
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Definition
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Term
| one of the premises of the processing system to promote change is to challenge the cognition or interpretive frameworks used by client in problem situation. |
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Definition
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Term
| There are three critical types of worker activity that helps focus and maintain the working relationship over the course of services: motivating the working alliance, nurturing the working alliance, and focusing the client work. |
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Definition
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Term
| when helping clients achieve their goals, the working adjust the relationship according to worker's motivation. |
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Definition
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Term
| When the affect is both stable and internal, the client is usually lowly motivated rather than relying on others to motivate. |
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Definition
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Term
| Internal and unstable motivating affects are most often transient and will shift and disappear rapidly. |
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Definition
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Term
| When the client goal is to influence external events or people, the worker must personalize an element of the goal. |
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Definition
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Term
| There are two common types of involuntary motivation. They are coerced motivation and secondary problem motivation. |
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Definition
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Term
| There are two basic responses workers use to deepen the working alliance; offering support/feedback and using self disclosures. |
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Definition
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Term
| There are three very common strategies of sessional focusing; task follow-up, relfective questions, and integrative focusing. |
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Definition
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Term
| There are four types of tension that may emerge as workers begin to increase the focus on change. They are tension from demanding client work, tension from expecting the client to assume responsibility, tension from grappling with uncertainty, and tensions due to feeling inadequate. |
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Definition
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Term
| When the worker begins the client back to the reasons for working, the worker can promote focus and work through the following; build on earlier discussion, reinforce the client decision to work, express faith in the client to achieve goals, bring the commitment into the current challenges for action, reflect on the shared responsibilities, and engage the client in exploration. |
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Definition
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