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| Software/Systems Development Life Cycle |
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| An agile work process focusing on working through set intervals called sprints. The goal is to create learning loops to quickly gather and integrate customer feedback. Scrum teams adopt specific roles, create special artifacts, and hold regular ceremonies to keep things moving forward |
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| A flexible project development approach that recognizes the volatility of product development and provides a methodology for self-organizing teams to respond to change |
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| A linear project development approach focusing on defining the scope before taking action and moving sequentially through each step - with specific deliverables - to product delivery |
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| An agile work process focusing on visualizing work, limiting work in progress, and maximizing efficiency(or flow). |
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| Economic Order Quantity - the number of units that a company should add to inventory with each order to minimize the total costs of inventory—such as holding costs, order costs, and shortage costs. |
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| An inventory categorization method which consists of dividing items into three categories, A, B and C by item value |
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| A policy where items ordered (Q) are placed at a reorder point (s) |
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| Production is based on historic data and forecasting - not on current demand (MTS - Make to Stock) |
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| Production is based only on current demand and not using forecasting (MTO - Make to Order) |
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| Production is based both on historic data and forecasting |
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| The minimum amount of stock held to provide a desired service level |
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| The time between the order of a product and the delivery of a product (the latency between the initiation and execution of a process) |
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| What is the most challenging project you managed and why? |
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| Kali River Rapids - ran out of budget, hopeless project, unknown sensor in the control system, interfacing with IE, on-site staff, controls, and imagineers |
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| Favorite Disney Character? |
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| Pocahontas, because she prioritizes her community, chooses adventure, and is an overall rockstar. |
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| SDLC is a framework defining tasks performed at each step in the software development process |
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| How did you apply critical thinking skills to overcome an issue? |
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| It's convenient to see things as you want to see them vs seeing them as they actually are. My priority is understanding reality as accurately as possible. With the KRR simulation, there was an unknown sensor that seemed to correlate to conveyor speed, we visited the site at 3am to find the undocumented sensor |
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| How do you keep track of production schedules? |
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| Define Goals → Define milestones → Decide timeframe → Decide visual tracking → Review timeline with all stakeholders |
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| Walk us through how you'd communicate risks to various stakeholders when a project starts to slip. |
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| It's important to stay calm and level, take responsibility, and assess the situation. Analyze potential alternatives, decide on a Course of Action (COA), implement, monitor, and communicate COA. Ongoing status reports should make a slip less shocking and it's important to always be on top of timelines and budget. Provide transparent communication. |
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| Tell a story about collaborating across teams. |
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| Running out of shipping foam, distributor's warehouse literally burnt down, contacting accounting and external vendors, talking to customer service, and managers. |
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| How did you use ABC analysis? |
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| With GLUCK LLC, we classified both our inventory and equipment as the most valuable with the most important service requirements according to the 3 tiers. We would manufacture and distribute a variety of widgets and goods across industries - one of which was laser-cut acrylic for events and weddings. Our top seller was a cake topper that was stated Mutual Weirdness Forever that was essential to our DBA CakeWords and so this was an A inventory to be available asap. Auxillary products such as packaging decor and long tail designs fell into the 50% of inventory bringing in 20% of the profits. |
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| Tell me more about your education and experience |
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| EE -> Senior Design Project Manager inklings -> Disney Sim & Analysis -> Projects and business; WDI -> Projects; USPS IT and Training; GLUCK LLC international retail doing real life engineering with business systems |
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| Why did you switch from engineering to business? |
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| Always enjoyed tactile changes and engineering can be micro and I've always loved business and had a swim lessons business in junior high and optimizing systems and seeing that result in sales or process efficiencies is amazing |
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| Tell me about your entertainment industry experience? |
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| Disney from parks to Imagineering |
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| Tell me about a time you had a difficult guest and how did you handle it. |
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| Empathize with an apology, seek to understand the situation, provide an alternative within the framework of an escalation chart, act to create a solution |
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| How do you keep yourself updated about technology? |
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| I often research annual reports from microsoft, dell, berkshire hathaway as well as perusing ieee spectrum for tech. |
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| What is your greatest asset? |
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| Systems level thinking and focus |
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| What is your greatest weakness? |
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| Time Management + Work Life Balance - mitigated through structures and personal workflow boards and trying new things like acupuncture and cupping |
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| What are the steps of any SDLC? |
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| 1.) Analysis 2.) Design 3.) Development 4.) Implementation 5.) Testing 6.) Deployment 7.) Maintenance |
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Q=sqrt(2DS/H)
where:
Q=Units to order
D=Demand in units (typically on an annual basis)
S=Order cost (per purchase order)
H=Holding costs (per unit, per year)
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