Term
A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:
a. performance perspective.
b. value perspective.
c. conformance perspective.
d. intention perspective. |
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Definition
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Term
The __________ dimension of quality asks how long a product can go between failures or the need for maintenance.
a. warranty
b. lifetime
c. serviceability
d. reliability |
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Definition
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Term
On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room. You noted the comfort of the accommodations, the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system. This dimension of quality is:
a. aesthetic.
b. performance.
c. features.
d. perceived quality. |
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Definition
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Term
Costs incurred by defects that occur prior to delivery to the customer are called:
a. external failure costs.
b. internal failure costs.
c. appraisal costs.
d. prevention costs. |
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Definition
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Term
Which of the following is NOT a core idea of total quality management?
a. cost reduction
b. leadership improvement
c. employee empowerment
d. continuous improvement |
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Definition
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Term
A technique used to translate customer requirements into technical requirements is:
a. quality assurance.
b. statistical quality control.
c. quality function deployment.
d. continuous improvement. |
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Definition
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Term
A barbecue sauce producer sells their product in a 20 ounce bottle. Their historical process mean has been 20 ounces with a standard deviation of 0.25 ounces. If their tolerance limits are set at 20 ounces plus or minus 1 ounce, what is the process capability ratio of the bottle filling process?
a. 1.00
b. 1.33
c. 1.75
d. 2.00 |
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Definition
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Term
A barbecue sauce producer sells their product in a 20 ounce bottle. Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces. If their tolerance limits are set at 20 ounces plus or minus 1 ounce, what is the process capability index of the bottle filling process?
a. 0.89
b. 1.00
c. 1.11
d. 1.33 |
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Definition
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Term
An automobile windshield manufacturer wants to verify that their process is producing windshields of an appropriate thickness. The best tool to determine this information is a(n):
a. process capability ratio.
b. process capability index.
c. x-bar chart.
d. operating characteristics curve. |
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Definition
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Term
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A pizza delivery service wants to track their delivery times. They take eight samples of four deliveries and record the following data. What are the upper and lower control limits of their R-chart?
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Sample #
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1
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2
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3
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4
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5
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6
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7
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8
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Item #1
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21.1
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20.2
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24.1
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22.6
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21.2
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20.9
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22.4
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20.9
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Item #2
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21.7
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20.6
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21.7
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21.7
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24.1
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23.5
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24.6
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24.7
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Item #3
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23.0
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24.5
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23.2
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23.0
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20.6
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22.8
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23.4
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22.8
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Item #4
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20.3
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23.5
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24.4
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25.0
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20.7
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23.2
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23.3
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24.5
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a. 24.9, 20.3
b. 7.2, 0.0
c. 3.1, 0.0
d. 22.6, 0.0
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Definition
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Term
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A pizza delivery service wants to track their delivery times. They take eight samples of four deliveries and record the following data. What are the upper and lower control limits of their X-bar chart?
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Sample #
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1
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2
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3
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4
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5
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6
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7
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8
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Item #1
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21.1
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20.2
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24.1
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22.6
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21.2
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20.9
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22.4
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20.9
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Item #2
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21.7
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20.6
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21.7
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21.7
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24.1
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23.5
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24.6
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24.7
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Item #3
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23.0
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24.5
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23.2
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23.0
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20.6
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22.8
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23.4
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22.8
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Item #4
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20.3
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23.5
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24.4
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25.0
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20.7
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23.2
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23.3
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24.5
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Sum
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86.1
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88.8
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93.4
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92.3
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86.6
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90.4
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93.7
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92.9
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a. 24.9, 20.3
b. 23.8, 21.4
c. 22.6, 19.5
d. 21.1, 17.6
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Definition
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Term
A cell phone manufacturer inspects the video display on each color phone to verify that the screen can display all colors with the brilliance their customers have come to expect. Each phone is turned on, run through a self-test procedure, and classified as either acceptable or unacceptable based on test performance. Based on historical data, the manufacturer produces 0.1 percent defective displays. If they inspect 5000 phones each day for the next 10 days, what are the upper and lower control limits for their control chart if their sample mean mirrors their historical process average?
a. 0.0002, 0.0001
b. 0.0142, 0.0058
c. 0.1127, 0.0873
d. 0.0023, 0.0000 |
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Definition
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Term
The probability of rejecting a lot with quality better than the acceptable quality level is:
a. the lot tolerance percent defective.
b. the lot tolerance percent acceptable.
c. the consumer’s risk.
d. the producer’s risk. |
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Definition
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Term
Taguchi defines quality in terms of:
a. parts per million.
b. losses.
c. lot tolerance percent defective.
d. acceptable quality levels. |
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Definition
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Term
One international standard for managing quality across the supply chain is:
a. ISO 9000.
b. ISO 14000.
c. AQL.
d. LTPD |
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Definition
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