Term
Structural elements of a business include:
a. policies.
b. people.
c. decision rules.
d. computer systems. |
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Definition
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Term
A(n) __________ is an example of an infrastructural element.
a. building
b. organizational structure
c. office equipment
d. fleet of delivery trucks |
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Definition
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Term
The firm’s targeted customers, time frames, and performance objectives are identified by their:
a. mission statement.
b. core competencies.
c. business strategy.
d. functional strategy. |
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Definition
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Term
Which of the following statements about functional strategy is best?
a. Functional strategies are not impacted by the mission statement; instead they are impacted by the overall business strategy.
b. Functional strategies determine the overall business strategy.
c. Many functional level strategies could readily be described as cross-functional.
d. A firm’s operations and supply chain strategy is more important than their marketing, finance and engineering strategies. |
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Definition
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Term
Which of these is NOT one of the primary objectives of an operations and supply chain strategy?
a. To help management choose the right mix of structural and infrastructural elements, based on a clear understanding of the performance dimensions valued by customers and the trade-offs involved.
b. To ensure that the firm’s structural and infrastructural choices are strategically aligned with the firm’s business strategy.
c. To support the development of core competencies in the firm’s operations and supply chains.
d. To align structural and infrastructural elements to convert order winners into order qualifiers as determined by the mission statement. |
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Definition
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Term
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Damron Inc., wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success. They evaluate three different shears and rate their performance on each criterion on a scale from 1 (poor) to 5 (excellent). What is the value index for the shear made by Belsky Manufacturing?
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Dimension
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Importance
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Belsky Mfg.
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Reber Ind.
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Floyd Co.
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Cost
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4
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1
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5
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3
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Reliability
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2
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5
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2
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1
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Flexibility
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3
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3
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3
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4
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a. 9
b.18
c. 23
d.81
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Definition
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Term
Damron Inc., wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success. They evaluate four different shears and rate their performance on each criterion on a scale from 1 (poor) to 5 (excellent). Which shear should be purchased?
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Dimension
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Importance
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Belsky Mfg.
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Reber Ind.
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Estelle LLC
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Floyd Co.
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Cost
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4
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4
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4
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3
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3
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Reliability
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2
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3
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2
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3
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1
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Flexibility
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3
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2
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3
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3
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4
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a. Belsky
b.Reber
c. Estelle
d.Floyd
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Definition
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Term
Which of the following is NOT a generic performance dimension of operations and supply chain activities?
a. quality
b. time
c. flexibility
d. social responsibility |
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Definition
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Term
Whether the product was made or service performed to specifications is a question of:
a. conformance quality.
b. performance quality.
c. reliability quality.
d. value indices. |
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Definition
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Term
Which of these statements about time performance is best?
a. A supplier with high delivery speed must have high delivery reliability.
b. A customer with a narrow delivery window should have a supplier with high delivery reliability.
c. A supplier with low delivery reliability must have low delivery speed.
d. A customer with a wide delivery window should have a supplier with low delivery reliability. |
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Definition
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Term
The ability to produce a wide range of products or service is:
a. mix flexibility
b. changeover flexibility
c. volume flexibility
d. run flexibility |
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Definition
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Term
Performance dimensions on which customers expect a minimum level of performance are called:
a. order winners.
b. minimum performers.
c. recommended daily allowances.
d. order qualifiers. |
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Definition
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Term
When the operations and supply chain areas are not linked with the overall business strategy, but instead follow industry practices, the firm is in this stage of alignment.
a. internally neutral
b. externally neutral
c. internally supportive
d. externally supportive |
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Definition
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Term
Before firms can progress to the fourth stage of alignment, they must:
a. develop core competencies.
b. develop a new mission statement.
c. develop order winners.
d. abandon order qualifiers. |
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Definition
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