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Supply Chain Ch.5
key terms
26
Business
Undergraduate 2
09/18/2013

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Term
Assemble to Order (ATO)
Definition
Products that are produced from standard components and modules
Term
back-office processes
Definition
Processes that are not seen by the customer
Term
batch process
Definition
A process in which goods or services are produced in groups (batches) and not in a continuous stream
Term
cellular manufacturing
Definition
The production of products with similar process characteristics on small assembly lines called cells
Term
continuous process
Definition
A single-flow process used for high-volume non-discrete, standardized products
Term
customer contact
Definition
The presence of the customer in a process
Term
Engineer to Order (ETO)
Definition
Unique, customized products
Term
Fixed-position Layout
Definition
The layout used when the product cannot be moved during production
Term
flexible manufacturing system (FMS)
Definition
Combine automated machines, robots, and material handling systems that are all controlled by a single computer
Term
front-office process
Definition
Processes that have contact with the customer
Term
functional layout
Definition
a layout that groups together similar resources
Term
indifference analysis
Definition
A cost-based quantitative decision-making tool that identifies the production volume at which the total costs of two processes are equal
Term
job shop
Definition
A flexible process structure for products that require different inputs and have different flows through the process
Term
line balancing
Definition
Used to assign tasks so that idle time and the number of workstations are minimized
Term
make to order (MTO)
Definition
Products that have similar designs but are customized during production
Term
make to stock (MTS)
Definition
Finished goods that are held in inventory in advance of customer orders
Term
mass customization
Definition
Uses advanced technologies to customize products quickly and at a low cost
Term
precedence relationships
Definition
Presents the order in which tasks must be completed
Term
product families
Definition
Groups of products that have similar processing requirements
Term
product layout
Definition
A layout where resources are arranged according to a regularly occurring sequence of activities
Term
product-process matrix
Definition
Categorizes processes into structures based on output volume and variety
Term
project
Definition
one-time or infrequently occurring set of activities that create outputs within prespecified time and cost schedules
Term
repetitive process
Definition
A process in which discrete products flow through the same sequence of activities
Term
service blueprinting
Definition
An approach similar to process mapping that analyzes the interface between customers and service processes
Term
service process matrix
Definition
Categorizes service processes based upon the degree of customization/customer interaction and labor/capital intensity
Term
takt time
Definition
The maximum allowable cycle time at each workstation
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