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Products that are produced from standard components and modules |
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Processes that are not seen by the customer |
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A process in which goods or services are produced in groups (batches) and not in a continuous stream |
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The production of products with similar process characteristics on small assembly lines called cells |
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A single-flow process used for high-volume non-discrete, standardized products |
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The presence of the customer in a process |
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Unique, customized products |
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The layout used when the product cannot be moved during production |
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flexible manufacturing system (FMS) |
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Combine automated machines, robots, and material handling systems that are all controlled by a single computer |
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Processes that have contact with the customer |
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a layout that groups together similar resources |
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A cost-based quantitative decision-making tool that identifies the production volume at which the total costs of two processes are equal |
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A flexible process structure for products that require different inputs and have different flows through the process |
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Used to assign tasks so that idle time and the number of workstations are minimized |
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Products that have similar designs but are customized during production |
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Finished goods that are held in inventory in advance of customer orders |
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Uses advanced technologies to customize products quickly and at a low cost |
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Presents the order in which tasks must be completed |
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Groups of products that have similar processing requirements |
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A layout where resources are arranged according to a regularly occurring sequence of activities |
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Categorizes processes into structures based on output volume and variety |
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one-time or infrequently occurring set of activities that create outputs within prespecified time and cost schedules |
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A process in which discrete products flow through the same sequence of activities |
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An approach similar to process mapping that analyzes the interface between customers and service processes |
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Categorizes service processes based upon the degree of customization/customer interaction and labor/capital intensity |
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The maximum allowable cycle time at each workstation |
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