#1 Name a few methods you can use to determine a computer's name (host name)?

1. Right-click the My Computer icon and click on Properties
2. Perform ipconfig/all at a command prompt window

#2  Where would you be able to permanently modify the boot sequence for a computer?  For example if you wanted the system to attempt to boot off the network before the hard drive or vice versa?

1. Enter the system BIOS

#3 Once you have powered on a computer system, how can you boot the operating system into Safe Mode?

1. Press F8 before the operating system loads to view the options (to boot into Safe Mode, Safe Mode with Networking, etc.)

#4 How do you launch a computer management console (A) or the Microsoft Management Console (B) from the command prompt window with elevated permissions with a specific domain account?

• Start | Run. Type in CMD and select Ok.

1. In the command prompt window type runas /u:domain\userid compmgmt

 2. Start Run. Type in CMD and select runas /u:domain\userid mmc

#5  Describe a few ways to add a network printer?

1. Navigate to the printer server using the Run line, locate and double click the Printer name you wish to add

2. Or using the Add Printer Wizard, you can browse/search for the specified computer

#6  What does VPN stand for?  What is it used for?

1. VPN stands for Virtual Private Network

2. Used to create a secure tunnel for data transfer

#7  How do you configure a new Outlook Profile?

1. Go to the control panel and select Mail, then select Choose Profiles and click Add

 OR

2.  Right click on the Outlook icon on the desktop and select properties, then Choose Profiles and select Add.

#8  How do you attach a PST to Outlook, while the Outlook application is open?

Within the Outlook client, click on File - Open - Outlook Data File

#9  What command can be run to purge the temporary DNS Cache?

ipconfig /flushdns

#10  What utility would you utilize to modify the system registry?

regedit  (or even regedt32) 

#11 In what directory are users profiles stored on Windows XP and Windows Vista.

1. For Windows XP - C:\Documents and Settings\[Login ID]

2. For Windows Vista - C:\Users\[Login ID]

#12  From the window desktop, what is the quickest way to map a network drive using credentials other than your own?

1. Right-click my computer, and select map network drive

2. Click on the option to connect using a different user name to specify an account other than your own

#13  What are the default ports for the following?  What do the following acronyms stand for?

  SMTP

                      WWW( aka HTTP)

FTP

1. SMTP – Simple Mail Transfer Protocol, 25

2. WWW( aka HTTP) – World Wide Web (Hypertext Transfer Protocol), 80

3.  FTP – File Transfer Protocol, 21

#14  How many layers are in the OSI model and can you list them from bottom to top.

There are 7 layers in the OS model.

1. physical, data, network, transport, session, presentation, application

#15  In Internet Explorer, how many security zones are there and what are their names.

There are 4 security zones,

Internet, Local intranet, Trusted sites and Restricted sites.

1. From the Computer Management Console, you can see the details of the Event Viewer

2. Or it is possible to launch eventvwr from the Run line or a command prompt window

#17  How do you add an additional mailbox to an Outlook Profile?

Tools | Account Settings. Then click on the Data Files tab and select Settings. Then select the Advanced tab and click Add.

#18  A user calls in and reports having an issue connecting to the network from his office.  He cannot access internet sites or internal intranet content.   He states that he’s tried rebooting.  He already tried releasing and renewing his IP address –he is getting an IP address of 169.254.X.Y.  He checked his device manager and his Network Adaptor card appears to be operating without issue with a fairly recent driver.  What could the issue possibly be?

When the machine is getting an IP address within the 169.254.0.0 to 169.254.255.255 range, this is not a valid IP address that a DCHP Server would provide to a user on a managed network.  The address range is used only by the feature – Automatic Private IP Addressing (APIPA).  A likely cause to the user’s problem is that there are issues with his network drop or the DHCP server itself.  The user is not getting a valid IP address – for example, the user’s IP address lease may have expired, but the DHCP server is unavailable resulting in the user receiving an APIPA generated IP address.