Term
| How do you factory reset an 821LM? |
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Definition
| Press and hold gear button until LED blinks blue, press again until blue LED pauses and then blinks |
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Term
| What are the satellite internet ISP's with which we have experienced wireless connectivity issues? |
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Definition
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Term
| Which service plan includes arming schedules on the commercial side? |
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Definition
| Commercial Basic Interactive |
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Term
| On a module swap, what information is saved and what is lost? |
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Definition
| Zones will stay, z wave devices need to be re-learned EXCEPT for 2gig |
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Term
| What are the additional features included for Image Sensor Plus? |
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Definition
Image capture upon disarm
Daily view - Can set up motion activated image at certain times of day
On demand peek in
Option for additional uploads |
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Term
| What is the max number of z wave devices that can be added on a GE panel? On a 2gig? |
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Definition
| 130 GE, 232 2 gig. No more than 5 thermostats are recommended, however a customer can add more if they wish |
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Term
| How do you factory reset an 828LM? |
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Definition
| Power down gateway, use paperclip or toothpick to depress button. Continue to hold and power up the gateway. Hold the button until the LED blinks yellow, then release |
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Term
| How do you remove a video camera from a frozen state? |
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Definition
| Power down camera, re-connect Ethernet cable and hold reset button. Power up camera, continue to hold reset button for 45 seconds. May take several hours to come back up. |
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Term
| Panel is reporting a low battery, what are some troubleshooting steps I can take? |
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Definition
1. It can take up to 72 hours for a battery to charge, was it installed recently?
2. Verify that the battery is connected to the panel.
3. Try power cycling the panel, re-seating connections and try again
4. Try replacing the battery if this continues. It may be a bigger issue and a better question for the manufacturer on what could be causing the low battery otherwise |
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Term
| I am not on site. Changes were made in AirFX under the upload / download device settings and haven't taken effect at the panel yet, I sent the command 20 minutes ago. Is there anything further I can do? |
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Definition
| Try sending command again and wait 5 minutes, otherwise you can request an upload from the panel and this should allow changes to take effect. |
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Term
| I am looking to add a wifi extender to my network to increase signal strength. What do you recommend? |
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Definition
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Term
| The event history on this account shows a panel exit fault, what does this mean? |
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Definition
| It means that an entry / exit delay contact (group 10) remained open after the exit delay expired which therefore tripped an alarm. |
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Term
| I want to add more than 8 cameras on to an account and I see that the maximum I can set up is 8. Is there a way in which I can get around this? |
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Definition
| Yes, you can set up a separate, standalone video account and set up the account for Multi system access. |
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Term
| I have several analog cameras connected to one of your video servers, yet I'm getting a blue screen on all cameras. Is there a reason behind this? |
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Definition
| Check to see if video server currently has solid green light. In addition, you can test the cameras as well to determine if they are responding on our end. If the screen remains blue you would want to have the technician check the coaxial wiring from the server to the camera. |
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Term
| I have a Concord 4 with multiple partitions. Using the same module, can I forward 2 different account numbers to the Central Station based on partition? |
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Definition
| No you cannot. You would need to set up a second panel if you were looking to set up an account to forward to a different CS account number. |
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