Shared Flashcard Set

Details

Speaking for Success
Quiz for English
36
English
Not Applicable
06/19/2011

Additional English Flashcards

 


 

Cards

Term
Codes
Definition
symbolic ways of representing ideas or feelings
Term
Paralanguage
Definition
tone, volume, rate of speaking, pauses, and so forth
Term
beliefs
Definition
firm convictions about something
Term
perception
Definition
The process of makins sense of the world through the use of your sense to observe and be aware of your soroundings
Term
Receiving
Definition
your five senses respod by taking in informations, just as business recieves its many deliveris of goods and supplies
Term
Purchasing
Definition
attention to the most interesting or demanding
Term
warehousing
Definition
makes sense of input by sifting it, comparing it to what you already know, arrangin it, and storing it in your memory bank like a business stores producs in warehouses
Term
quality control
Definition
you verify information, confirming that what you perceive is accurate and what you say is true, just as a company assures the quality of its goods and services
Term
speech
Definition
putting words into sound waves
Term
speech-the basic elements
Definition

sender

encoding

message

receiver

decoding-the mental process of converting sound into meaning

feedback

Term
referents
Definition
the items (devices, programs, or funtions ) to which the words refer
Term
denotations
Definition
specific definitions generally agreed upon by educated speakers of a language
Term
connotations
Definition
feelins that people attach to words because of personal experiences
Term
reporting language
Definition
statements  based on observation
Term
Inferential language
Definition
statements that draw conclusions by a reasoning process that may or may not be faulty(include more than reporting ;the blend assumptions, knowledge, experiences, and attitudes into statements that infer or set up opinions about a subject)
Term
Pitch
Definition
the variation in relative vibration frequency
Term
rate
Definition
the speed with which words are spoken
Term
timbre
Definition
the distinctive qualities and tones that make your voice unique
Term
diction
Definition
the care and precision with which you use your tongue and jaw to create speach sounds
Term
empathy
Definition
ability to perceive anothers point of view and t sense what others are feeling
Term
empathetic listening
Definition
concerned more with the person speaking rather than with the message being spoken
Term
formal situations
Definition
careful use of standard english, limited as to topics and personal views
Term
overt body movements
Definition
easily noticed actions
Term
covert body movements
Definition
slight or hidden expressions of the face and eyes
Term
energy potential
Definition
channel stage frigh enetrgy into a dynamic, forceful, speaking presentation
Term
communication apprehension
Definition
the larger and more general anxiety covering many fears relating to communication
Term
word whiskers
Definition
um, ah, uh
Term
interpersonal skills
Definition
those behaviors you need in order to develop relationships with other people
Term
assertive
Definition
firm and confident without being harsh or disagreeable
Term
dyad
Definition
group of two
Term
directive questions
Definition
yes or no questions
Term
non-directive questions
Definition
open-ended questions
Term
protocols
Definition
norms
Term
etiquet
Definition
accepted social behavior
Term
territory
Definition
each persons work space
Term
conflict
Definition
clash of differing attitude, behaviors, ideas, goals, or needs
Supporting users have an ad free experience!