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SPCM
Final
121
Communication
Undergraduate 2
05/04/2010

Additional Communication Flashcards

 


 

Cards

Term
Self-disclosure
Definition
Evaluative and descriptive information about the self, shared intentionally, that another would have trouble finding out without being told. Features include intentionality, choice, personal information, risk, and trust
Term
Public information
Definition
personal facts, usually socially approved characteristics, we make part of our public image
Term
private information
Definition
assessments, both good and bad, that we make about ourselves, including our personal values and our interests, fears, and concerns
Term
history
Definition
information that may sound personal to another person but that is relatively easy for us to tell
Term
story
Definition
information we feel we are taking a risk telling another
Term
topical intimacy
Definition
the level of intimacy inherent in a topic
Term
culture in self-disclosure
Definition
Western bias favors openness over privacy and disclosure over withholding information as opposed to other places. Depends on whether it is a high (US) or low-context cultures (China or Japan)
Term
gender and sex effects on self-disclosure
Definition
women seem to self-disclose more than men and also value it more. Differences are rather small
Term
dyadic effect
Definition
the tendency for us to return another's self-disclosure with one that matches it in level of intimacy
Term
reciprocity
Definition
the tendency to respond in kind to another's self-disclosure
Term
dialectics theory
Definition
explains relational life as full of push-pull tensions resulting from the desire for polar opposites
Term
cyclic alternation
Definition
a strategy for dealing with dialectic tensions in a relationship that allows us to choose opposite poles of the dialectic at different times
Term
segmentation
Definition
a strategy for dealing with dialectic tensions in a relationship that allows us to isolate separate arenas, such as work and home, for using each pole in the opposition
Term
selection
Definition
a strategy for dealing with dialectic tensions in a relationship that allows us to choose one of the opposite poles of a dialectic and ignore our need for the other
Term
integration
Definition
a strategy for dealing with the dialectic tension in a relationship that allows us to synthesize the opposites. Integration can take three forms: neutralizing, disqualifying, and reframing
Term
neutralizing
Definition
a strategy for coping with dialectic tensions in a relationship that allows us to strike a compromise between the two opposing poles of a diacetic
Term
disqualifying
Definition
a strategy for coping with dialectic tensions in a relationship by exempting certain topics from discussion
Term
taboo topics
Definition
issues that are out of bounds for discussion
Term
social penetration theory/model
Definition
a model of self-disclosure and relational development that illustrates how sharing increasingly more personal information intensifies a relationship's intimacy level
Term
breadth
Definition
a dimension of self-disclosure that indicates the number of topics discussed within a relationship
Term
depth
Definition
a dimension of self-disclosure indicating how much detail we provide about a specific topic
Term
onion analogy
Definition
people are like onions, they have layers. A person's layers correspond to all the information about them ranging from the most obvious to the most personal
Term
johari window
Definition
a model used to understand the process of self-disclosure consisting of a square with four panels that provides a pictorial representation of how "known" we are to ourselves and others
Term
open self
Definition
in the johari window, the pane that includes all the information about us that we know and that we have shared with others through disclosures
Term
hidden self
Definition
in the jw, the pane that includes the information about ourselves we are aware of but that we have chosen not to disclose
Term
blind self
Definition
in the jw, the pane that includes information others know about us that we are unaware of
Term
unknown self
Definition
in the jw, the pane that includes the information that neither we nor others are aware of about ourselves
Term
catharsis
Definition
a therapeutic release of tensions and negative emotion as a result of self-dislosing
Term
Other reason people self-disclose
Definition
to improve health by lowering levels of stress which could in turn make us sick both psychologically or physically
Term
individual/relational reasons to self-disclose
Definition
self-awareness, initiate/maintain/escalate relationships
Term
reasons to not self-disclose
Definition
fear of rejection, avoid conflict and protect a relationship, maintain self-image, reduce stress
Term
ways to effectively self-disclose
Definition
I-messages, honesty, consistent verbal and nonverbal communication, be relevant in content and topic, estimate the risks and benefits, be appropriate, estimate the effect of the disclosure
Term
interpersonal conflict
Definition
the interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals
Term
interdependence
Definition
a necessary condition for conflict, given that people involved in conflict rely on each other, need each other, and are in a relationship with each other
Term
perception
Definition
the psychological process involved in sensing meaning
Term
incompatible goals
Definition
friction results when people's goals differ at the same time that they think others stand in the way of the achievement of personal goals
Term
image conflict
Definition
a conflict with another about one's sense of oneself
Term
content conflict
Definition
a conflict that revolves around an issue. Also called a substantive conflict
Term
public issue
Definition
an issue outside a relationship that can cause a content conflict
Term
personal issue
Definition
an issue related to a relationship that can cause a content conflict
Term
value conflict
Definition
a conflict in which the content is specifically about a question of right and wrong
Term
relational conflict
Definition
a conflict that focuses on issues concerning the relationship between two people
Term
serial conflicts
Definition
conflicts that recur over time in people's everyday lives, without a resolution
Term
meta-conflict
Definition
a conflict about the way a conflict is conducted
Term
Myths about conflicts
Definition
conflicts come from miscommunication, can be resolved through good communication, best to talk through conflicts
Term
gender and sex influence on conflict
Definition
women often want to talk about relationship issues and men do not. women are more collaborative and men are more competitive in conflict interactions. women have also shown to be more able to tolerate high levels of physiological arousal found in conflict than men
Term
culture influences on conflict
Definition
US defines the word as more broad where it can mean different things.
Term
symmetrical escalation
Definition
in a conflict, each party choosing to increase the intensity of the conflict
Term
symmetrical withdrawal
Definition
in a conflict, neither partner being willing to confront the other
Term
pursuit-withdrawal
Definition
in a conflict, a pattern consisting of one party pressing for a discussion about a conflictual topic while the other party withdraws
Term
withdrawal-pursuit
Definition
in a conflict, a pattern in which one party withdraws, which prompts the other party to pursue
Term
symmetrical negotiation
Definition
in a conflict, each party mirroring the other's negotiating behaviors
Term
bullying
Definition
a particular form of conflict in which the abuse is persistent and the person being bullied finds it very difficult to defend himself or herself
Term
violence and aggression
Definition
can be physical or psychological. much of the research on this topic focuses on the family
Term
4-part model
Definition
depicts conflict as a circle divided into four section that represent the critical parts of any conflict: you, me, the context, and the subject. You refers to one of participants in the conflict and me refers to the other. Context comprises the emotional background surrounding the conflict. Subject means what the parties are arguing about
Term
placating
Definition
being passive or ignoring our own needs in a conflict
Term
pouncing
Definition
responding in an aggressive manner without acknowledging the needs of another person in a conflict
Term
computing
Definition
disqualifying he emotional aspects of a conflict (the context) and focusing on the rational aspects
Term
distracting
Definition
disqualifying the subject of a conflict by distracting both people in the conflict with behaviors such as laughing, crying, or changing the subject
Term
distal context
Definition
the background that frames a specific conflict
Term
proximal context
Definition
the rules, emotions, and beliefs of the individuals involved in a conflict
Term
explanatory process model
Definition
models conflict as a process that occurs in the following episodes: distal context, proximal context, conflict interaction, proximal outcomes, and distal outcomes
Term
conflict interaction
Definition
the point in the conflict process when the differences between two individuals become a problem and one or both people begin to address the issue
Term
proximal outcomes
Definition
the immediate results after a conflict interaction
Term
distal outcomes
Definition
the residue of having engaged in a conflict and the feelings that both the participants have about their interaction
Term
power
Definition
in interpersonal relationships, the ability to control the behavior of another
Term
direct application of power
Definition
in a conflict situation, the use of any resource at our disposal to compel another to comply, regardless of that person's desires
Term
direct and virtual use of power
Definition
communicating the potential use of a direct application of power
Term
indirect application of power
Definition
employing power without making its employment explicit
Term
relational message
Definition
a message that defines a relationships and implicitly states that the sender has the power to define the relationship
Term
hidden power
Definition
a type of power in which one person in a relationship suppresses or avoids decisions in the interest of one of he parties. Also called unobtrusive power
Term
empowerment
Definition
helping to actualize our own or another person's power
Term
Choices for conflict management
Definition
reframe, presume and express good will, ask questions, listen, and practice cultural sensitivity
Term
role relationships
Definition
a relationship in which the partners are interdependent while accomplishing a specific task, such as a server and a customer at a restaurant
Term
close relationships
Definition
a relationships that endures over time and that consists of interdependent partners who satisfy each other's needs for connection and social inclusion, feel an emotional attachment to each other, are irreplaceable to each other, and enact unique communication patterns
Term
communication patterns
Definition
content, diversity, qualities, intimacy, partners' perception, commitment reflected, and satisfaction expressed
Term
close relationships as cultural performances
Definition
when they are defined by ongoing public and private exchanges. relationships are both defined by and enacted in the culture that surrounds them
Term
relationships as cognitive constructs
Definition
relationship scripts which contain a pattern for the key events we expect in a relationship
Term
relationships as linguistic constructions
Definition
language influences our sense of close relationships because it gives a relationship a label. Sometimes relationships don't have convenient labels
Term
systems theory
Definition
compares relationships to living systems, which have six important properties: wholeness, interdependence, hierarchy, boundaries or openness, calibration or feedback, equifinality
Term
wholeness
Definition
a principle that states that we can't fully understand a system by simply picking it apart and understanding each of its parts in isolation from one another
Term
hierarchy
Definition
a principle that states that all relationships are embedded within larger systems
Term
boundaries or openness
Definition
a systems principle referring to the fact that hierarchy is formed by creating boundaries around each separate system. However, human systems are inherently open, which means that information passes through these boundaries. Therefore, some researchers call this principle "openness," and some call it "boundaries"
Term
calibration
Definition
the process of systems setting their parameters, checking on themselves, and self-correcting
Term
positive feedback
Definition
feedback that causes a system to recalibrate and change
Term
negative feedback
Definition
feedback that causes a system to reject recalibration and stay the same
Term
equifinality
Definition
the ability to achieve the same goals (or ends) by a variety of means
Term
autonomy and connection
Definition
the tension between our desire to be independent or autonomous while simultaneously wanting to feel a connection with our partner
Term
novelty and predictability
Definition
our simultaneous, opposing desires for excitement and stability in our relationships
Term
judgment and acceptance
Definition
our desire to criticize a friend as opposed to accepting a friend for who he of she is
Term
affection and instrumentality
Definition
the tension between framing a friendship with someone as an end in itself (affection) or seeing it as a means to another end (instrumentality)
Term
public and private
Definition
the tension between how much of a friendship is demonstrated in public and what parts are kept private
Term
ideal and real
Definition
the tension between an idealized vision of friendship and the real friends one has
Term
Social Exchange Theories
Definition
come from a different line of thinking than the systems and dialectics approaches
Term
costs
Definition
those things in relational life that we judge as negative
Term
reward
Definition
those parts of being in a relationship that we find pleasurable
Term
theory of interdependence
Definition
builds on these assumptions of social exchange theory and adds an ingredient from systems theory - that is, the idea that relationships are interdependent
Term
comparison level
Definition
a person's standard level for what types of costs and rewards should exist in a given relationship
Term
comparison level for alternatives
Definition
a comparison of the costs and rewards of a current relationship to the possibility of doing better in a different relationship
Term
relative power position
Definition
a situation in which a partner in a relationship believes he or she has a higher power status than the other partner, and so will engage in risky strategies without fearing the costs
Term
initiating stage
Definition
the first stage in the coming together part of Knapp's model of relationship development, in which two people notice each other that they are interested in making contact
Term
experimenting stage
Definition
a stage in the coming together part of Knapp's model of relationship development in which two people become acquainted by gathering information about each other
Term
intensifying stage
Definition
a stage in the coming together part of Knapp's model of relationship development in which the intimacy between the partners intensifies
Term
integrating stage
Definition
a stage in the coming together part of Knapp's model of relationship development, in which two partners form a clear identity as a couple
Term
bonding stage
Definition
the final stage in the coming together part of Knapp's model of relationship development, in which partners make a public commitment to their relationship
Term
differentiating stage
Definition
the first stage in the coming apart section of Knapp's model of relationship development, in which two people begin to notice ways in which they differ
Term
circumscribing stage
Definition
a stage in the coming apart section of Knapp's model of relationship development in which two people's communication behaviors are restrained so that fewer topics are raised (for fear of conflict), more issues are out of bounds, and they interact less
Term
stagnating stage
Definition
a stage in the coming apart section of Knapp's model of relationship development in which circumscribing is extended so far that a couple no longer talks much except in the most routinized ways
Term
avoiding stage
Definition
a stage in the coming apart section of Knapp's model of relationship development in which two partners stay away from each other because they feel that being together is unpleasant
Term
terminating stage
Definition
the last stage in the coming apart section of Knapp's model of relationship development, in which a relationship is ending
Term
networking
Definition
in relational development, finding out information about a person from a third party
Term
offering
Definition
putting ourselves in a good position for another to approach us in a social situation
Term
approaching
Definition
providing nonverbal signals that indicate we'd like to initiate contact with another person, such as going up to a person or smiling in the person's direction
Term
sustaining
Definition
behaving in a way that keeps an initial conversation going, such as asking questions
Term
affinity seeking
Definition
emphasizing the commonalities we think we share with another person
Term
skills for maintaining relationships
Definition
supportiveness and use of humor
Term
relational transgressions
Definition
negative behaviors in close relationships, such as betrayals, deceptions, and hurtful comments
Term
corrective maintenance
Definition
repairing a relationship when it runs into trouble
Term
metacommunication
Definition
communication about communication
Term
apology
Definition
a simple statement like " I am really sorry"
Term
account
Definition
an explanation for a transgression that may accompany an apology
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