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SPC-307
Final Exam
56
Communication
Undergraduate 3
11/28/2013

Additional Communication Flashcards

 


 

Cards

Term
Grouphate
Definition
A hatred of working in groups with people as well as believing they would be more effective if they worked alone.
Term
Consensus
Definition
Total group agreement-- it is always positive.
Term
Conflict
Definition
Can be positive or negative, a disagreement or deterrent from finishing the groups activities.
Term
Groupthink
Definition
Always negative- critical suppression of though going along with the rest of the group even if you disagree.
Term
Devil's Advocate
Definition
Often prevents groupthink. Someone who, given a certain argument, takes a position he or she does not necessarily agree with, for the sake of debate.
Term
Norms
Definition
Can either be written or unwritten, spoken or unspoken, and usually is not known as a rule until its broken.
Term
Syntality
Definition
"Group Personality," reserved for those groups that have been together for a long time.
Term
Synergy
Definition
Total group energy (negative conflict).
Term
Rhetorical Sensitivity
Definition
Strategic (being respectful of the ideas and opinions of other people).
Term
Autonomy
Definition
Freedom and independence without the group, if you're in a group you'll want this. The right of self-governance.
Term
Cohesiveness
Definition
"Group Unity," or an "It's us against the world," attitude.
Term
Baggage
Definition
Attitudes, beliefs, and values that we being with us into a group.
Term
Brainstorming
Definition
Strategy or technique for a group that is short on time. Intended to get as many ideas on the table in the shortest amount of time. No can object your idea or suggestion.
Term
Position Papers
Definition
Technique or strategy for groups that have a lot of time. 1 person has to write a pro/con side.
Term
Statistical Evidence
Definition
Always use these in moderation, always round numbers to the nearest number, always equate these to human terms, (put it into a story or some relatable evidence.)
Term
Illustration/Detailed Example
Definition
"The Case Study." A detailed example (it can be personal, historic, a court proceeding, etc.)
Term
Expert Testimony
Definition
Aka "authority reference," its someone with a background knowledge about the subject, one of the most powerful testimonies there is.
Term
Personal Testimony
Definition
An eyewitness testimony.
Term
Democratic
Definition
The most effective type of leadership there is.Believe in 2 way communication.
Term
Autocratic (authoritarian
Definition
Believes in 1 way communication, not receptive to other people in the gout.
Term
Laissez Faire
Definition
"Hands off" approach. Ask other people what to make their decisions. "Weak leadership."
Term
Designated
Definition
official leader or elected leader
Term
Emerging
Definition
person who tries to wrestle the power of the designate leader away.
Term
Task Oriented
Definition
someone who is really into detail and deadlines, also into structure/organization and they are demanding yet totally focused.
Term
Socio-Emotional
Definition
Peacekeeper has the ability or knack to resolve conflict which is necessary for any group. Has to be able to seek/resolve conflict.
Term
Single-Leader Approach
Definition
A group will be effective if there is one true leader.
Term
Situational-Contingency Approach
Definition
A good leader is someone who knows how to adapt to a specific conflict and specific group. Combination of 3 different styles approach of leadership.
Term
Reward Power
Definition
The ability to meet the needs of others, or control them, by giving rewards for desired behavior. Pay, promotions, or bonuses may be the ways that many organizations and groups exert reward power over employees or group members.
Term
Punishment Power
Definition
Coercive power, or the ability to deliver a painful or punishing outcome to other and, therefore, control them by their desires to escape the punishment. Firing, ridiculing, or disciplining are common examples and techniques of this type of power.
Term
Expert Power
Definition
Power based on the ability to understand, use, and deliver information that others need or desire. These individuals are often specialists and may or may not have high status or position in the organization or group.
Term
Referent Power
Definition
Liking, charisma, or the desire to comply with others wishes because you are attracted to them, or respect them.
Term
Legitimate Power
Definition
Control or influence which is exerted by virtue of the person's holding a particular position, rank, title or status in the organizational/group structure. The power is vested in the rights and responsibilities of the position, not the person. Compliance with that power occurs because other individuals in the organization or group respect the organization structure and the rights and responsibilities that accompany particular positions (i.e., boss, manager,judge, supervisor, coach, parent,etc.)
Term
Discretionary Power
Definition
Recognizing the scope of opportunities to be self-directed in the organization or group, awareness of the freedom to choose and the power to act in the organization/group; personal accountability for one's own part in influencing the organizational process. Also able to transfer power to the next in line.
Term
Information Power
Definition
Lies in a person's possession of data and information that could allow others to make decisions or to understand issues and processes. They have the power because the information they posses is necessary.
Term
Ecological Power
Definition
A form of indirect influence and leadership from the ability to control the organization of work and the physical environment of the group. By controlling the physical environment you can change the pace of activity.
Term
Statistical Evidence
Definition
Always use statistics in moderation
Always round numbers to the nearest number
Always equate your statistics to human terms
Term
Illustration/Detailed Example
Definition
The "case study."
It can be a personal/historic/court proceeding etc.
Term
Expert Testimony
Definition
Aka authority reference.
Someone with a background knowledge about the subject.
One of the most powerful testimonies there is.
Term
Personal Witness
Definition
An eyewitness testimony.
Term
Comparison/Analogy
Definition
Compare or associate two things that we would normally not associate.The use of metaphors/comparisons and analogies. Ex: Martin Luther King's Speech-> "The quicksands of racial injustice."
Term
The Test of Operational Definition
Definition
Defining your own terms. Examples: "Sexual harrassment, affirmative action, middle age, bullying etc."
Term
The Test of Consistency
Definition
Is the evidence reliable/accurate?
Is it constant with known facts?
Term
The Test of Recency
Definition
This asks "Am I using the most recent up-to-date information available?" Comparing old information with more recent information.
Term
The Test of Relevancy
Definition
Is my evidence relevant or appropriate for my topic and my audience? Is it meaningful?
Term
Testing the Sources
Definition
Expert Testimony in court. Citing someone as an expert is not biased.
Term
Six Steps of the Standard Agenda
Definition
Understanding the Charge
Understanding and Phrasing the Question
Fact-Finding (evidence)
Establishing Criteria and Limitations
Generating possible solutions and juxstaposing possible solutions against the Criteria and Limitations
Preparing and Delivering the Final Report
Term
Understanding the Charge
Definition
The goal of this step or phase of the Standard Agenda is to fully understand the assignment, goals, and objectives for the group.
Term
Standard Agenda
Definition
Is a flexible and time-tested format for problem solving and policy recommendation groups because it is appropriate for a variety of group contexts and situations.
Term
Understanding and Phrasing the Question
Definition
Once the group has fully understood the assignment and group objectives, they must agree on exactly what the problem is and design a problem statement or phase II statement reflecting the exact nature of the problem.
Term
Pro-Con Format
Definition
Allows for opposing viewpoints and perspectives to be aired and discussed.
Term
Individual Topic Area Format
Definition
Allows each panelist to present a different aspect of the issue or topic under consideration.
Term
Hypothetical Format
Definition
Allows for each panelist to provide a different perspective on the matter, by role-playing. However, they must still incorporate legitimate evidence and support material throughout the presentation.
Term
Fact Finding
Definition
During which the group engages in research and gathering evidence to investigate the problem and guide possible solutions or recommendations.
Term
Establish Criteria and Limitations
Definition
By preparing this they serve as guidelines for their solutions and recommendations.
Term
Criteria
Definition
Are standards or yardsticks a group must use to evaluate possible solutions. They offer a critical measure to weight the legitimacy of those possible solutions generated by a group.
Term
Limitations
Definition
Are constraints and obstacles the group must work with. They represent realities of group work and problem-solving. Includes, time constraints, legal and ethical considerations, financial concerns, and jurisdictional limits.
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