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Small Group Communication (Final) Study Guide
Small Group Communication @ Oregon State University
47
Communication
Undergraduate 4
08/09/2011

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Cards

Term
Creative Thinking
Definition
Encouraging use of hunch, intuition, insight, and fantasy to promote creativity
Term
Brainstorming
Definition
A procedure designed to top members' creativity by asking them to generate as many ideas as possible without evaluation
Term
Mind Mapping
Definition
A technique encouraging radiant thinking produced by free association
Term
Evidence
Definition
Facts, data, opinions, and other information that back a claim or conclusion
Term
Arguments
Definition
Claims supported by evidence and reasoning
Term
Critical Thinking
Definition
Systematic thinking using evidence, reasoning, and logic to promote soundness
Term
Open-minded
Definition
Willing to consider new information and ideas, even if they contradict previous beliefs
Term
Probing questions
Definition
Questions designed to help critical thinking by examining information and reasoning in more depth
Term
Opinions
Definition
Interferences that go beyond facts and contain some degree of probability
Term
Ambiguous
Definition
Refers to a term that has more than one possible meaning
Term
Fallacies
Definition
Mistakes in reasoning and faulty reasoning
Term
Overgeneralization
Definition
A conclusion not supported by enough data
Term
Either-or-thinking
Definition
Asking members to choose between only two options, as if no other choices existed
Term
Analogies
Definition
Comparisons that help clarify ideas and issues
Term
Devil's Advocate
Definition
A group member who formally is expected to challenge ideas to foster critical thinking
Term
Problem Solving
Definition
Everything you need to do to move from your present undesirable situation to what you want, including creating solutions and choosing among them
Term
Decision Making
Definition
Choosing from available options
Term
Area of Freedom
Definition
The amount of authority and the limitations given to a group
Term
Procedural Model of Problem Solving (P-MOPS)
Definition
A flexible framework to guide each phase of the problem-solving
Term
Charge
Definition
The group's assignment
Term
Focus Group
Definition
An unstructured technique in which members freely explore thoughts and feelings about a topic
Term
Criteria
Definition
Standards and guidelines used to evaluate ideas and solutions
Term
Consensus
Definition
A decision all members agree is the best they can all support but isn't necessarily everyone's first choice
Term
RISK Technique
Definition
A technique to help a group assess potential problems or risks with a potential solution
Term
PERT
Definition
Program Evaluation and Review Technique that helps group members manage and keep track of a complex task
Term
Conflict
Definition
Occurs when discordant ideas or feelings are expressed or experienced between two interdependent parties
Term
Task Conflict
Definition
Conflict resulting from disagreements over ideas, information, reasoning, or evidence
Term
Relational Conflict
Definition
Conflict resulting from personality clashes, likes, dislikes, and competition for power
Term
Accommodation
Definition
Conflict style describing a person's willingness to engage in conflict; however zhe backs away from the conflict by giving in to appease the other party
Term
Competition
Definition
Conflict style showing a preference for coming out ahead in the conflict at the expense of the other party
Term
Collaboration
Definition
Conflict style showing a preference for working with the other to find a solution that pleases both parties
Term
Compromise
Definition
Conflict style showing a preference for giving a little to manage the issue
Term
Nominal Group Technique
Definition
A technique that alternates between the individual work and group work to help a group hear from every member when discussing a controversial issue
Term
Principled Negotiations
Definition
One way of dealing with conflict that promotes finding ways to meet the needs of conflicting parties and respecting their relationship
Term
Reward Power
Definition
Influence derived from someone's ability to give members what they want and need
Term
Punishment Power
Definition
Influence derived from someone's ability to take away what members what and need
Term
Coercion
Definition
Using threats or force to make members comply
Term
Expert Power
Definition
Interpersonal influence that stems from someone's perceived knowledge or skill
Term
Referent Power
Definition
Influence due to a person's ability to be liked and admired
Term
Information Power
Definition
Influence based on a person's ability to control information
Term
Ecological Power
Definition
Influence derived from a person's ability to manipulate the logistics of the task as well as the physical environment of the group
Term
Leader
Definition
Any person in the group who uses interpersonal influence to help the group achieve its goals
Term
Designated Leader
Definition
An appointed or elected leader whose title (chair, president) identifies him or her as the leader
Term
Emergent Leader
Definition
Any person who starts out with the same status as other members but gradually emerges as informal leader in the eyes of the other members
Term
Functional Concept
Definition
The idea that groups need to have certain functions performed, and all group members can and should perform needed functions
Term
Contingency Concept
Definition
The idea that features of the situation determine appropriate leadership behavior
Term
Distributed Leadership
Definition
The idea that each group member can and should provide leadership services to a group
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