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SGMA Midterm 2 chapter 12
N/A
37
Business
Undergraduate 1
03/09/2015

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Term
Human resource management
Definition
the process of hiring, developing, motivating, and evaluating employees to achieve organizational goals
Term
human resource planning
Definition
creating a strategy for meeting future human resource needs
Term
job analysis
Definition
a study of the tasks required to do a particular job well
Term
job description
Definition
the tasks and responsibilities of a job
Term
job specification
Definition
a list of the skills, knowledge, and abilities a person must have to fill a job
Term
contingent workers
Definition
persons who prefer temporary employment, either part or full-time
Term
job fair
Definition
an event, typically one day, held at a convention centre to bring together thousands of job seekers and hundreds of companies searching for employees
Term
corporate open house
Definition
persons are invited to an open house on the premises of the corporation. Qualified applicants are encouraged to complete an application before leaving
Term
selection
Definition
the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job
Term
selection interview
Definition
an in-depth discussion of an applicant's work experience, skills and abilities, education, and career interests
Term
training and development
Definition
activities that provide learning situations in which an employee acquires additional knowledge or skills to increase job performance
Term
orientation
Definition
training that prepares a new employee to perform on the job
Term
on-the-job training
Definition
training in which the employee learns the job by doing it with guidance from a supervisor or an experienced coworker
Term
job rotation
Definition
reassignment of workers to several different jobs over time so that they can learn the basics of each job
Term
apprenticeship
Definition
a form of on-the-job training that combines specific job instruction with classroom instruction
Term
articling
Definition
working in an accredited environment to apply theoretical knowledge learned through formal education and develop professional judgment
Term
mentoring
Definition
a form of on-the-job training in which a senior manager or other experienced employee provides job- and career-related information to a protege
Term
programmed instruction
Definition
a form of computer-assisted off-the-job training
Term
simulation
Definition
a scaled-down version or mock-up of equipment, process, or work environment
Term
performance appraisal
Definition
a comparison of actual performance with expected performance to assess an employee's contributions to the organization
Term
fringe benefits
Definition
indirect compensation, such as pensions, health insurance, and vacations
Term
labour union
Definition
an organization that represents workers in dealing with management over issues involving wages, hours, and working conditions
Term
collective bargaining
Definition
the process of negotiating labour agreements that provides for compensation and working arrangements mutually acceptable to the union and to the management
Term
local union
Definition
a branch or unit of a national union that represents workers at a specific plant or in a specific geographic era
Term
national union
Definition
a union that consists of many local unions in a particular industry, skilled trade or geographic area and thus represents workers throughout an entire country
Term
shop steward
Definition
an elected union official who represents union members to management when workers have issues
Term
closed shop
Definition
a company where only union members can be hired
Term
union shop
Definition
a company where non-union workers can be hired but must then join the union
Term
agency shop
Definition
a company where employees are not required to join the union but must pay it a fee to cover its expenses in representing them
Term
open shop
Definition
a company where employees do not have to join the union or pay dues or fees to the union; established under right-to-work laws
Term
cost-of-living adjustment
Definition
a provision in a labour contract that calls for wages to increase automatically as the cost of living rises
Term
grievance
Definition
a formal complaint, filed by an employee or by the union, charging that management has violated the contract
Term
arbitration
Definition
the process of settling a labour management dispute by having a third party-a single arbitrator or panel- make a decision, which is binding on both the union, and the employer
Term
mediation
Definition
a method of attempting to settle labour issues in which a specialist (the mediator) tries to persuade management and the union to adjust or settle their dispute
Term
competitive advantage
Definition
a set of unique features of an organization that are perceived by costumers and potential costumers as significant and superior to the competition's
Term
outsource
Definition
the assignment of various functions, such as human resources, accounting, or legal work, to outside organizations
Term
recruitment
Definition
the attempt to find and attract qualified applicants in the external labour market
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