Which administrative permissions are necessary in order to edit profiles?

A.  Manage Users and Customize Applications

B.  View Setup and Configuration, Mange users and Mange profiles

C.  View setup and Configuration, Manage Users and Manage Profiles

D.  Manage Profiles and Manage Users

E.  View User Configuration and Manage Users

F.  View setup and Configuration, View User Configuration, Manage Users and Manage profiles

Reports are available on the following tabs

A.  Home tab

B.  Report tab

C.  Opp tab

D.  Account tab

E.  Contacts tab

Which of the following records cannot be mass transferred?

A.  Open cases

B.  Closed cases

C.  Open activities

D.  Closed activities

List the objects that may have Sharing Rules

A.  Lead

B.  Public Groups

C.  Case

D.  Contact

E.  Queues

F.  Account

G.  Campaigns

H.  Roles

I.  Opportunity

J.  Custom Objects

Through the Web-to-Case functions, how is that case associated with a contact?

A.  Contact name

B.  Contact email

C.  Account name

D.  None of the above

Sharing rules can be established between

A.  Public groups

B.  Accounts

C.  Opportunities

D.  Roles

E.  Leads

F.  Roles and Subordinates

G.  Queues

H.  Contacts

True/False - Accounts and Users can be associated with multiple opportunities

The path for profile's default record type is

A.  Setup-My Personal Information-Record Type Selection

B.  Setup-Record Type Selection-My Personal Information

C.  Setup-Customize-Record Type Selection-My Personal Information

What happens if you ass a pick list value to a field when there are multiple record types?

A.  You will be prompted to select the record type that should include the new value

B.  You will be prompted to select the record owner that should include the new value

C.  You will be prompted to select the record type that should include the new owner

D.  You will be prompted to select the record creator that should include the new value

Which tabs are restricted from multiple record types?

A.  Forecasts

B.  Email

C.  Home

D.  Reports

E.  Dashboards

F.  Consoles

G.  Acounts

H.  Web tabs

I.  Documents

Before creating record types for Leads, Opportunities, Cases or Solutions, you need to create what?

A.  Business processes

B.  Business opportunities

C.  Default object

D.  Business object

List the differences between the Jump start Wizard and the Standard Approval Process Wizard

A. Jump start wizard only allows for a single approver

B.  Standard Approval Process only allows for a single approver

C.  Jump start Wizard only allowed for multiple approvers

D.  Standard Approval Process only allows for multiple approvers

Describe the components of the Console tab

A.  Frames, list view, detail view, mini view, sidebar, related objects, mini page layout, console layout.

B.  Frames, list view, detail view, mini view, sidebar, related objects, contacts

C.  Frames, list view, detail view, mini view, sidebar, related objects, opportunities

D.  Frames, list view, detail view, mini view, sidebar, related objects, opportunities and console layout

When can inactive assignment rules be run on leads?

A.  During lead import

B.  When exporting

C.  During import

D.  Import Wizard

Who can submit an idea to Salesforce.com IdeaExchange?

A.  Salesforce.com parnets

B.  Salesforce.com employees

C.  Salesforce.com users

D.  Anyone who has a login to IdeaExchange

Number of values allowed in a dependent pick list?

A.  10

B.  200

C.  300

D.  100

Record types are used to implement custom business processes by associating them to specific

A.  Objects

B.  Page Layouts

C.  Records

D.  Cmapaigns

How many lead assignment rules can be active at one time?

A.  1

B.  2

C.  11

D.  15

Which of the statements are true for cases?

A.  Manually entering the case received from an email

B.  Automatically generated by an email or website form

C.  Can be assigned only automatically by rule assignment however it can be reassigned manually later

D.  Associated to Contacts and Accounts

A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a

A.  Case queue

B.  Case assignment rule

C.  Solutions queue

D.  None of the above

Select the user permissions which override field-level security (choose all that apply)

A.  Modify All data

B.  View all data

C.  Configure UI

D.  View Encrypted data

Which of following is granted by the Manage Territories Permission (select all that apply)

[

A. Create and edit territories

B.  Add and remove users from territories

C.  Create and Edit forecasts

D. Create and edit account assignment rules

E.  Manually assign accounts to territories

F.  Configure organizational-wide territory management settings

You can enable field encryption by:

A.  Selecting "Enable Field Encryption" under Org Wide Defaults

B.  Contacting Salesforce.com Custom Support

C.  It is enabled by default

What is the maximum length of the alias field?

A.  12

B.  10

C.  8

When creating a recurring event, what are the maximum occurrences by interval?

A. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 10

B.  Daily: 100 Weekly: 53 Monthly: 60 Yearly 10

C.  Daily: 100 Weekly: 52 Monthly: 60 Yearly: 5

D. Daily: 365 Weekly: 52 Monthly:12 Yearly: 1

Which of the following special pick list fields are not available for record types because they are used exclusively for sales processes, lead processes, support processes and solution processes?

A.  Opportunity Stage

B.  Lead Status

C.  Case Status

D.  Case Origin

E.  Solution Status

Can I change the location of Chatter feeds?  How?

A.  Yes.  Using page layouts

B.  Yes.  But only for Admin users

C.  No but it can be hidden or shown depending on user preference

D.  None

You have a custom object field called "Widgets" which has a Master-Detail Relationship with Accounts.  What happens when you delete an account with associated Widgets?

A.  You cannot delete the account without first deleting the associated Widgets

B.  The Widgets are deleted

C.  The account is deleted, but the Widgets remain in Salesforce CRM

What are the Start of Day and End of Day fields used for on the User Object?

A.  Used to define the times that display on the user's calendar

B.  Restricts log in access to those times

C.  Sets an Out of Office message

True/False - If you re-label a Standard Object the standard list views on every Salesforce tab will automatically be renamed

Which of the following is true if you remove the "Read" permission from a user's profile for a standard object?

A.  Tabs of that object type will be visible, Fields of that type will not be visible on other tabs, related lists of that type will be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible.

B.  Tabs of that object type will not be visible, Fields of that type will not be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available and custom links of that type will not be visible

C.  Tabs of that object type will not be viable, Files of that type will be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible/

How long does a backup data export remain on Salesforce CRM before it is automatically deleted?

A.  6 hours

B.  12 hours

C.  24 hours

D.  48 hours

Which field on the user record controls the currency for quotas, forecasts and reports?

A.  Default Currency ISO code

B.  Locale

C.  Currency

D.  Information Currency

True/False - When transferring leads to a queue, open activities are also transferred.

When do scheduled dashboard refreshes occur?

A.  Dashboards refresh in the time zone of the user who schedules the refresh

B.  Dashboards refresh in the Organizational Default Time Zone

C.  Every Hour

D.  Every 12 hours

When you transfer an Account, which of the following objects are automatically transferred?

A.  Contacts (on business accounts only), attachments, open opportunities owned by the current account owner

B.  Contacts (on business accounts only), attachments, notes, open activities, open opportunities owned by the current account owner

C.  Attachments, notes, open activities, open opportunities owned but the current account owner

D.  Contacts (on business accounts only), attachments, notes, open activities

You have created a custom field of the type "Number" on the Account object called "Number of Golfers at Client".  You enter the following data in the field: 073. What is stored in Salesforce CRM?

A.  0073

B.  73

C.  7.3%

D.  73%

Which of the following are possible with a Master-Detail-Relationship (multiple correct answers)

A.  You can create a Master-Detail Relationship field on a Custom Object that references as a standard object

B.  You can create a Master-Detail Relationship between two standard objects

C.  You can create a Master-Detail Relationship between two Custom objects

Which of the following are true about the Default Division field on the User Object

A.  Division that is applied, by default, to all new and old accounts and leads created by the user, unless he or she explicitly sets a different division.  When users create records related to an account or other user that already has a division, the new record is assigned to the existing record's division: the default division is used.  This setting restricts the user from viewing or creating records in other divisions.  Users cannot change their division.  Available only in organizations that use divisions to segment their data.

B.  Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division.  When users create records related to an account or other record that already has a division, the new record is assigned to the existing record's division; the default division is used.  This setting does not restrict the user from viewing or editing records in other divisions.  Users cannot change their division at any time.  Available only in organizations that use divisions to segment their data.

C.  Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division.  When users create records related to an account or other record that already has a division, the new record is assigned to the existing record's division; the default division is NOT used.  This setting does not restrict the user from viewing or creating records in other divisions.  Users can change their division at any time.  Available only in organizations that use divisions to segment their data.

Describe the types of relationships that can exist between objects

A.  Salesforce ID to External ID, master-detail, many-to-many, lookup, hierarchial

B.  Master-detail. many-to-many, lookup, hierarchial

C.  Salesforce ID to Salesforce foreign ID, master-detail, one-to-many, lookup, hierarchical

D.  Multiple select, master-detail, many-to-many, lookup, hierarchial