Term
| True/False - Partner Portal is used when a user logs into web portal rather than through saleforce.com portal |
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Definition
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Term
| True/False - Calendar and Task activities are both tasks and scheduled calendar events |
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Definition
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Term
Inline editing updates the field when:
A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above |
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Definition
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Term
List view can (choose all that apply)
A. Show up to 2000 records in the record count display
B. Print up to 1000 records in print view
C. Be enabled and disabled by individual users
D. Print list can be exported to excel |
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Definition
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Term
| True/False - A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same. |
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Definition
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Term
Which are the following components of a profile (check all that apply)
A. Page Layout
B. Field Level Security
C. Record Type
D. Roles |
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Definition
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Term
Which of the following is true that can cause data loss when an existing custom field is changed (check all that apply)
A. Changing to or from Date or Date/Time
B, Changing to Number from any other type
C. Changing to number form percent
D. Changing to one Currency from any other currency type. |
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Definition
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Term
What is the number of values allowed in a dependent picklist?
A. 10
B. 100
C. 300
D. 500 |
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Definition
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Term
| True/False - A custom multi-select picklist can be a controlling field for a dependent field? |
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Definition
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Term
What statement is true regarding a custom field formula?
A. Not reference standard, custom or other objects
B, Can contain formulas up to 4000 characters
C. 4000 character is the limit on the compiled size of the formula
D. Formula can reference themselves |
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Definition
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Term
| True/False - Formula cannot reference any field that is restricted bu Field level security |
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Definition
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Term
You can map a custom lead field to only one of the following objects at a single instance (check all that apply)
A. Account
B. Contacts
C. Cases
D. Opportunities |
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Definition
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Term
Record types are used to implement custom business processes by associating them to specific
A. Objects
B. Page Layouts
C. Records
D. Campaigns |
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Definition
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Term
| True/False - Field-level security cannot be used to make a field required |
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Definition
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Term
Users can be restricted to view a particular field in views, searches and reports bu hiding the field at
A. Page Layout
B. Field Level Security
C. User Profile
D. None of the Above |
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Definition
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Term
If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate?
A. Overwrite Phil's User Profile with the new associates information and create a new profile for Phil.
B, Create a new profile for Phil as well as the new associate. Deactivate Phil's profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
C. Associate the new role to Phil's existing profile and Transfer all the accounts, opportunities and leads to the new associate.
D. None of the above |
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Definition
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Term
| True/False - Is it possible for a user to own a record and not see it? |
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Definition
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Term
| True/False - A role has many to many relationship with users |
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Definition
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Term
Which of the following statements is/are true for sharing rules (check all that apply)
A. Sharing rules should be used when a user or group of users needs access to records not granted to them by either role hierarchy or organization wide defaults.
B. Sharing rules apply only to new records owned by specified role or group member
C. When you transfer records from one user to another, the sharing rules are removed during the transfer.
D. You cannot change the specified groups or roles for sharing rules |
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Definition
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Term
What are different types of Sharing Rules (check all that apply)
A. Case Sharing Rules
B. Lead Sharing Rules
C. Solution Sharing Rules
D. Campaign Sharing Rules
E. Custom Object Sharing Rules
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Definition
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Term
| True/False - Adding a user to the sales team group will give access to opportunity records that was previously a restricted account |
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Definition
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Term
| True/False - Users with access to opportunities as sales team members cannot extend sharing for those records |
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Definition
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Term
What statement is/are false for Folders (check all that apply)
A. Access is defined either as Read or Read/Write
B. Access to folders does roll-up through role hierarchy
C. The document tab contains a control version cabability
Access to folders does not roll-up through role hierarchy |
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Definition
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Term
The size limit for documents uploaded is:
A. 1 megabyte
B. 3 megabytes
C. 5 megabytes
D. 25 megabytes |
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Definition
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Term
| True/False - Author and the owner have the same access to the document |
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Definition
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Term
What statement is/are true for Account teams(check all that apply)
A. Account teams share roles with the sales teams on opportunities. If you remove an account team role, that role will no longer be listed as an opportunity sales team role.
B. Disabling account teams removes all account teams from all accounts but does not remove the page layout
C. Account Team related list from all page layouts depending on your sharing model, you can specify the level of access each account team member will have to the account and any opportunities associated with that account. So, you can give some team members read-only access and others read/write access
D. Account teams are not available in professional edition |
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Definition
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Term
Workflow Rules consist of the following components:
A. Workflow Task
B. Workflow Outbound Message
C. Workflow Field Updates
D. Workflow Actions
E. Workflow Email Alerts |
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Definition
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Term
| True/False - Workflow cannot be triggered upon import |
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Definition
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Term
What statement is False for a workflow task
A. To assign tasks to multiple users, create multiple tasks as outcomes of the rule
B. A single task can be assigned to multiple users
C. The due dates for workflow task is based on number of calendar days and the rule fails to recognize only working business days by default
D. Historical tracking is allowed for workflow task |
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Definition
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Term
The maximum number of time trigger actions are
A. 10
B. 20
C. 30
D. 40 |
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Definition
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Term
| True/False - Can a delegated approver revoke a previously approved process |
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Definition
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Term
| Multiple Approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved or denied? |
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Definition
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Term
Which of the statements is/are true for data validation?
A. Data Validation can enforce data integrity as well as make a field required in the page layout.
B. Data Validation can prevent duplication of records
C. Data Validation run on the client machine after the user clicks the save button
D. Data Validation rules are not enforced when using API & import operations
E. Validation tiles can be activated/deactivated by the user |
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Definition
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Term
The recycle bin houses deleted data for how may days
A. 30
B. 60
C. 90
D. 120 |
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Definition
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Term
| True/False - File attachments, document tabs and sales force content count towards Data Storage |
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Definition
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Term
What is conditional highlighting for reports?
A. You can set conditions that when met will report the calculated fields
B. Set thresholds for report analysis
C. Lets you make calculations on custom fields
D. None of the Above |
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Definition
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Term
| True/False - you can use conditional highlighting for summary and matrix reports only |
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Definition
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Term
| True/False - The running user doesn't override the sharing rule while allowing users to see high-level sales data for everyone, not just their own |
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Definition
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Term
Choose the correct Dashboard components
A. Charts
B. Graphs
C. Tables
D. Metrics
E. Gauge |
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Definition
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Term
Who can view campaigns?
A. Admin
B. Admin and Marketing Users only
C. Marketing Users only
D. All users |
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Definition
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Term
Which statements are true for the integrated campaign builder:
A. Cannot filter views by more than one campaign at a time
B. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000
C. The maximum number of Leads/Contacts that can be added from the wizard at one time is 250
D. Can added converted leads to a campaign
E. Integrated Campaign Builder views are not exposed through the force.com API |
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Definition
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Term
| True/False - is it true that campaigns and opportunities have many to may relationship? |
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Definition
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Term
How many lead assignment rules can be active at one time?
A. One
B. Two
C. Eleven
D. Twenty-three |
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Definition
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Term
Which of the statements are true for cases?
A. Manually entering the case received from an email.
B. Automatically generated by an email or website form
C. Can be assigned only automatically by rule assignment, however it can be reassigned manually at a later time
D. Associated to Contacts and Accounts |
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Definition
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Term
A virtual storage that can be used to group criteria such as skill requirements, product categories, customer types or service levels is called:
A. Case queue
B. Case assignment rules
C. Solutions queue
D. None of the Above |
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Definition
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Term
The number of business hours that can be set for the organization to operate:
A. 10
B. 20
C. 30
D. Unlimited |
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Definition
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Term
| True/False - As a system Admin, you can create page layout in the console and assign it to profiles |
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Definition
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Term
| True/False - When you delete a product, the opportunity associated with that product will be suspended until further action is taken |
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Definition
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Term
| True/False - According to Sales Force, console is not for occasional users of SalesForce. The console is best set up for users who view SalesForce for 3 or more hours a day |
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Definition
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Term
What is a roll-up summary field
A. A roll-up summary field lets you rollback the data that was changed last week
B. The roll-up summary field is a custom field that aggregates child record information into a parent record
C. The roll-up summary field is only accessible via API
D. The roll-up summary field gives you a summary of the data type and object relationship |
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Definition
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Term
Features of Platform Services (pick 3)
A. SQL
B. VisualForce Page
C. Apex Class
D. SOQL |
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Definition
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Term
| True/False - Baseline level access can be defined under the organization wide defaults. |
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Definition
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Term
What key considerations ate there around Junction Objects?
A. Both parents can have roll-up summary fields
B. Junction objects cannot have Child objects
C. Workflow and approvals are not available
D. Junction objects cannot be imported using the custom object import wizard |
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Definition
| All the answers are correct |
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Term
Identify areas where Inline Editing is not currently possible
A. workflow status
B. Opportunity status
C. Activity status
D. Lead status |
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Definition
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Term
| True/False - standard reports can be customized or deleted |
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Definition
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Term
| True/False - In Case Teams is where one would go get information on the Sales Team |
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Definition
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Term
How would you customize the Tabs a user can access or select from Tab settings?
A. Change the values per role
B. Change the values per profile
C. Defined in the organization wide defaults
D. In the user settings |
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Definition
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Term
What is a Dashboard comprised of?
A. Charts
B. Graphs
C. Gauges
D. Tables
E. Metrics |
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Definition
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Term
Where do active currencies live (check all that apply)
A. Company Profile
B, User Record (personal Setup)
C. Opportunity Record
D. Forecasts |
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Definition
| All the answers are correct |
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Term
Choose the places where Currency is specified (check all that apply)
A. Company Profile
B. Any object which has a currency field on it
C. Forecasts Opportunity (record)
D. User record (personal set up) |
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Definition
| All the answers are correct |
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