Shared Flashcard Set

Details

Service Transition
Service Transition deck
8
Internet/New Media
Professional
08/11/2011

Additional Internet/New Media Flashcards

 


 

Cards

Term
Configuration Management
Definition
CMDB is actual technology that does the Configuration Management work
Term
Knowledge Management
Definition
What knowledge do you need to put a system into Production

DIKW Data Information Knowledge Wisdom
Term
Demming
Definition
PBCA Plan Do Check Act
Six Sygma
Quality Management
Term
Service Design and Release
Definition
Deliver an IT Service that is fit for purpose (utility) and fit for use (warranty)
Term
Service Knowledge Management
Definition
Term
Change Management
Definition
Respond to customer's changing business needs
Term
Change Advisory Board (CAB)
Definition
Term
Release and Deployment Management
Definition
When change is approved...moved to Release Management.

Definitive Media Library (DML)

Location where approved versions of CI's are stored
Supporting users have an ad free experience!