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Details

Service System Transition
CMMI
6
Other
Not Applicable
05/05/2011

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Term

Service System Transition

Slide 9

AGiles

Definition
SST is about getty new systems in place or retiring obsolete systems - all while making sure nothing goes terrible wrong with the service.
Term
Discuss how your project analyzes service transition needs
Definition
  • first we analyze in our PMP where we discuss staffing needs and risk based on our proposal and SOW.
  • PM uses QP-14 Outsourcing Solutions Procedure to staff 
  • QP 10 Business Solutions  - Business Solution Reports
  • We analyze if we and our customer are pleased with our personnel

 

Term
Describe how your project develops service transition plans
Definition
  • If there is a change in contract requirement such as an increase or decrease in scope - we would engage HCM (QP14)
  • PMP Instructions -- shows staffing plan 
  • QP 14 show how we move people on and off the project. 
  • Figure 2 shows the Off Boarding Process. 
    • PM submits request to HCM
    • Termination approve - HCM prepares package
    • PM and HCM off board employee
Term
Describe how you prepare stakeholders for changes
Definition
  • PM notifies HCM of terminations
  • QP 14 Recruiting and Soucing form is created to recruit for a new postiion 
  • request for termination from employee starts the process.
Term
Discuss how you deploy service system components
Definition
  • Use QP 14 - Onboard employee (Recruiting and Sourcing Form0
  • Use subcontract agreement to manage subs. 
Term
Describe how your project assesses and controls the impact of the transition
Definition
  • We assess and control the transition by conducting 90 day evals period to assess performance 
  • Document in Monthly Business Solution reports.  how the employee is doing
  • QP-10 and QP14.
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