Shared Flashcard Set

Details

Sales
chapter 1
12
Business
Undergraduate 4
07/10/2011

Additional Business Flashcards

 


 

Cards

Term
Sales fundamentals
Definition
solving peoples problems, ask, they must trust you, empathy
Term
Your foundation
Definition
bottom, knowledge and work ethic
Term
customer relationship mgmt
Definition
second, getting and maintaining customers
Term
Building trust
Definition
3rd, reliable, credible, honest, open
Term
developing long term relationships
Definition
providing solutions
Term
amiable
Definition
ask questions,animated
office-friendly, open, personal mementos,
Term
driver
Definition
go getter, reserved business like,
office-achievement awards, no posters, calendars
Term
expressive
Definition
talkative, tellers, talk fast,
office- motivational posters, unorganized desk
Term
analytical
Definition
ask more questions, wants facts and details.
office-work oriented,achievement awards
Term
work ethic
Definition
positive attitude, preparation, honesty, taking pride in work
Term
Knowledge needed for sales
Definition
company, product, customer, competitor, sales
Term
Sales process (during call)
Definition
open, identify needs, explore solutions, reach agreement
Supporting users have an ad free experience!