Term
When cleaning computers which kind of liquid would you use to clean a circuit board?
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Definition
Denatured Isopropyl Alcohol |
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Term
| If you spill something on your keyboard, what should you use to clean it? |
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Definition
You can attempt to clean it with demineralized water and drying it off. |
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Term
| What is the best way to clean dust out of computers and computer components? |
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Definition
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Term
| What is the best thing to use to clean computer cases, monitors, keyboards, printer cases, and mice? |
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Definition
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Term
| What document should you find to learn about the health risks concerning a new piece of potentially hazardous electronics or consumables? |
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Definition
| MSDS (Material Safety Data Sheet) |
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Term
| What are 6 of the 12 tools that a computer technician should have in their computer toolkit? |
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Definition
1) Pliers
2) Wire cutters
3) Torx Screwdriver
4) Anti-static strap
5) Chip puller
6) Tweezers
7) Philip Screwdriver
8) Screwdriver
9) Flashlight
10) Mirrors
11) Multi Meter
12) Soldering iron |
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Term
| How many volts can you generate dragging your feet across the floor? |
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Definition
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Term
| How many volts does it take to damage computer components? |
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Definition
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Term
| What are three things you can use to protect your equipment from ESD? |
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Definition
1) Use anti-static spray
2) Keep humity at about 50%
3) Use Anti-static bags for electronic parts |
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Term
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Definition
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Term
| What is the ideal humidy for computer rooms to eliminate ESD? |
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Definition
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Term
| What can you use to make your own antistatic spray? |
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Definition
| Fill up a bottle half way with Downy Fabric Softener and half way with Water |
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Term
| What two computer components are especially sensitive to ESD? |
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Definition
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Term
| What does OSHA stand for and what do they do? |
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Definition
| OSHA (Occupational Saftey and Health Act) and they enforce these rules |
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Term
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Definition
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Term
| What are three obligations for employers according to OSHA? |
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Definition
1) Company and employees identify hazards
2) Preventative measures are taken to address each hazard
3) Employees understand how to respond to accidents |
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Term
| What are 8 of 10 specific company and employee responsibilities? |
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Definition
1) Properly maintain equipment
2) Apply warning labels
3) Post an OSHA poster
4) Keep a record of accidents and injuries
5) Constantly monitor work area to ensure OSHA compliance
6) Employee should understand OSHA notices
7) Employee should follow safety rules
8) Employee should use portective gear
9) Employee should Report hazards to company
10) Employee should Report uncorrected hazards to OSHA |
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Term
| What are the five things that OSHA recommends for properly handling equipment? |
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Definition
1) Lift with your legs, not with your back
2) Don't twist when lifting
3) Keep objects close to body when lifting
4) Push instead of pulling
5) Servers and large printers are heavy, get 2+ people to move one |
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Term
| What are 6 of 8 things that you can do to show proper behaviour to make yourself appear professional? |
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Definition
1) Notation of privacy
2) Confidentiality
3) Maintain a positive attitude and tone of voice
4) Avoid arguing with customers and/or becoming defensive
5) Do not minimize customers' problems
6) Avoid being judgmental and/or insulting
7) Avoid distractions and/or interruptions
8) appearance is 90% of reality |
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Term
| What are 4 of 6 things that they recommend you do to be a good communicator? |
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Definition
1) #1 listening
2) Tact/Discretion
3) Use clear, concise, and direct statements
4) Allow the customer to complete statements
5) Clarity customer statements - ask pertinent questions
6) Avoid using jargon, abbreviations, and acronyms |
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Term
| When it comes to expectations, what should you do? |
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Definition
1) Over estimate timeframe and under estimate capabilities
2) Define expectations ahead of time and agree on them
3) Share a sense of urgency |
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Term
| What two things can kill you when working on computers? |
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Definition
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Term
| What kind of parts can you replace while the computer is running? |
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Definition
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Term
| What should you not use when working on a monitor? |
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Definition
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Term
| What tool should you use to discharge high voltage in a monitor? |
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Definition
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Term
| What should you not try to look at on the laser printer? |
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Definition
The opical lense becuase it has a laser in it. |
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