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russ marketing ch 18
a
23
Marketing
Undergraduate 3
12/03/2008

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Term
Integrated marketing communications
Definition
coordindation of promotion and other marketing efforts for maximum informational and persuasive impact
Term
communication
Definition
A sharing of meaning through the transmissionof information
Term
Source
Definition
A person, group, or organization with a meaning it tries to share with a receiver or an audience
Term
receiver
Definition
the individual, group or organization that decodes a coded message
Term
coding process
Definition
converting meaning into a series of signs or symbols
Term
communications channel
Definition
the medium of transmission that carries the coded message from the source to the receiver
Term
decoding process
Definition
converting signs or symbols into concepts and ideas
Term
noise
Definition
anything that reduces a communications clarity and accuracy
Term
feedback
Definition
the receiver's response to a decoded message
Term
channel capacity
Definition
the limit on the volume of information a communcication channel can handle effectively
Term
promotion
Definition
communication to build and maintain relationships by informing and persuading one or more audiences
Term
primary demand
Definition
demand for a product category rather than for a specfic brand
Term
pioneer promotion
Definition
promotion that informs consumers about a new product
Term
selective demand
Definition
demand for a secific brand
Term
promotion mix
Definition
a combination of promotional methods used to promote a sepecific product
Term
kinesic communication
Definition
communicating through the movement of head, eyes, arms, hands, legs or torso
Term
proxemic communication
Definition
communicating by varying the physical distance in face ot face interactions
Term
tactile communication
Definition
communicating through touching
Term
push policy
Definition
promoting a product only to the next institution down the marketing channel
Term
pull policy
Definition
promotng a product directly to consumers to develop strong consumer demand that pulls products through the marketing channel
Term
word of mouth communications
Definition
personal informal exchanges of communication that customers share with one another about products, brands, and companies
Term
buzz marketing
Definition

an attempt to gain acceptance for a product through word of mouth communications

Term
viral marketing
Definition
a strategy to get internet users to share ads and promotions with their friends
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