Definiton:Computer program that gives instructions on how to use the software program or system that they support. These programs simulate the capabilities of the system.

Explantation: Users use them when first interacting with a program to find out how the program, or something works.

 Example: Java EE 5 tutorial

Definition:Computer programs that train, usually job related, how to perform tasks, about company procedures or policies. Explanation:Training programs may also be used to teach basic knowledge and skills.

Example: Music Theory and Ear Training Software

Definition: A software help agent that walks the user through a complex proces.

Explanation:Someone may use a wizard when they need help doing a task.

 Example: Struts Flow Wizard (shows how and helps the user use the website)

Definiton:A common drop-down menu that includes commands that provide access to online Help or other forms of user assistance.

Explanation:Someone can use a help menu if they have having trouble accomplishing a task Example: Microsoft Words Help Menu  

Definition:Parts of software programs that help the user accomplish a task or a goal. 

Explanation: Someone may use them whenever they feel they need

 Example: Help Menu, online Help, or Clippy which can be found in Microsoft Word

Definition: A computer text file that contains useful information a user may need in order to install or operate a program

Explanation: A user should read a READ Me file when starting a program or whenever one pops up, they are intented to help the user.

Example: Microsoft Windows README.WRI, README.RTF, or README.DOC