Shared Flashcard Set

Details

QM 319 Operations Management
Chapters 6-8
32
Business
Undergraduate 4
04/17/2013

Additional Business Flashcards

 


 

Cards

Term
Factors for selecting a forcasting model
Definition

1. The amount & type of available data

2.Degree of accuracy required

3. Length of forcast horizon

4. Presence of data patterns

Term
What is the Time Series Model Equation
Definition
Data = historic pattern + random variation
Term
What are the types of Quantitative Models
Definition

1. Time Series Models

2. Casual Models

Term
What are the Strengths and Weaknesses of Quantitative Models?
Definition

Strengths

- consistent and objective

-Can consider a lot of data at once

 

Weaknesses

- Necessary data isn't always available

- Forcast quality relies on data quality

Term
What are the types of Qualitative methods?
Definition

1. Executive opinon

2. Market Research

3. Delphi method

Term
What are the Strengths and Weaknesses of Qualitative methods?
Definition

Strengths

- Incorporates inside information

- Useful when future is expected to be very different from past

 

Weaknesses

-Forcaster bias can effect accuracy

 

 

Term
What are the Forcasting Steps?
Definition

1. decide what to forcast

2. Evaluate and analyze appropriate data

3. Select and test the forcasting model

4. Generate the forcast

5. Monitor forcast accuracy over time

Term
What are Principles of Forecasting?
Definition

Forcasts are rarely perfect

Grouped forcasts are more accurage than individual items

Forcast accuracy is higher for shorter time horizons

 

Term
JIT role in services
Definition

- Multifunctional workers

- Reduce cycle time

- Minimize setups

- Good Housekeeping

-Parallel processing

- Simple, highly-visible flow of work

Term
JIT role in manufactoring
Definition

- identify and fix problems

- Reorganize workplace

- Reduce setup times

- Reduce lot sizes and lead times 

- implement layout changes

- Switch to pull production

-Extend methods tto suppliers

Term
What are the benefits of JIT?
Definition

- Smaller inventories

- Improved quality

- Reduced space requirements

- Shorter lead times

- Lower production costs

- Increased productivity

- Increased machine utilization

- Greater flexibility

Term
Supplier and JIT relations
Definition

- use single source suppliers

- build long term relationships

- co-locate facilities to reduce transport

- stable delivery schedules

- Share cost and other info

Term
What is the role of management when it comes to JIT?
Definition

- Responsible for culture of mutual trust

- Serve as coaches and facilitators

- Support culture with appropriate incentive system

- Responsible for developing workers

- provide multi-functional training

- Facilitate teamwork

Term
What are the role of workers when it comes to JIT?
Definition

- Cross trained employees

- Actively engaged in problem- solving

- Workers are empowered

- Everyone responsible for quality

- Workers gather performance data

- Team approaches used for problem solving

- Decisions made bottom-up

- Workers responsible for preventitive maintenance

Term
Muda
Definition
Elimination of Waste
Term
Poka-Yoke
Definition
Foolproof of the process
Term
Jidoka
Definition
The authority to stop the line
Term
Kanban
Definition
Signal for more inventory
Term
Kaizen
Definition
continuous improvement
Term
Define Eliminate Waste.
Definition

- unsynchronized production

- Inefficient and streamlined

- unnecessary material handling

- scrap and rework

Term
What is the philosophy of JIT?
Definition

- Elimination of Waste

- Broad view of operations

- Simplicity

- Continuous Improvement

- Visibility

- Flexibility

Term
What is Six Sigma capability?
Definition
Assumes the process is  capable of procucing output where +/- 6 standard deviations
Term
What are the control charts for Attribute Data?
Definition

p-charts

-track the proportion that are defective in a sample

 

c-charts

- track the average number of defects per unit of output

Term
What control charts are used for variable data?
Definition

- Mean (x bar)

- Range charts

Term
Attribute level data
Definition
Can only be described by discrete characteristics
Term

What is Variable level Data?

 

Definition

Can only be measured using a continuous scale

 

Example length, weight, time, and temperature

Term
What are control Charts?
Definition
Use statistical limits to identify when a sample of data falls within a normal range of variation
Term
What is Standard Deviation?
Definition
Describes the amount of spread or observed variation in the data set
Term
What is Mean (x bar0
Definition
the average or central tendency of a data set
Term
What is acceptance sampling?
Definition
Used to accept or reject entire batches by only inspecting a few items
Term
What is Statistical Process Control (SPC)
Definition
Used to determine whether a process is performing as expected
Term
What are descriptive Statistics?
Definition
Used to describe quality characteristics and relationships
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