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Purchasing and Buying Behavior
Ch 9, 10, 15, 16, 17 & 18
16
Marketing
Undergraduate 4
04/02/2011

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Cards

Term
Classical conditioning
Definition
Is a process by which a neutral stimulus becomes capable of eliciting a response because it was repeatedly paired with a stimulus that naturally causes the responses. it occurs before the behavior.
Term
Operant Conditioning
Definition
Process of altering the probability of a behavior being emitted by changing the consequences of the behavior. it deals with behaviors under the conscious control & consequences occur after the behavior
Term
Positive Reinforcement
Definition
Because the reward increases the probability of the behavior bing repeated also increases.
Term
Negative Reinforcement
Definition
Frequency of consumer behavior can be increases by removing aversive stimuli.
Term
Extinction
Definition
A process where if the environment is arranged so that a particular response results in neutral consequences, over a period of time that response will diminish in frequence
Term
Punishment
Definition
Used to describe a process where if a response is followed by a noxious or aversive event, then the frequency of the response also decreases.
Term
Reinforcement Schedule
Definition
The rate at which rewards are offered
Term
Continuous Reinforcement Schedule
Definition
"reward given following behavior", Arrange conditions so a positive reinforcer is administered after every desired behavior.
Term
Fixed ratio schedule
Definition
Conditions arranged so that every second, third, or tenth time the behavior is performed, it it reinforced.
Term
Variable Ratio Schedule
Definition
Prize to some fraction of people who purchase. A reinforcer follow a desired behavior on an average of say, one-half, one-third, or one-fourth the time the behavior occurs, but nor necessarily every second, third, or fourth time.
Term
Shaping
Definition
it involves a process of arranging conditions that change the probabilities of certain behaviors not as ends themselves but to increase the probabilities of other behaviors.
Term
Discriminative Stimuli
Definition
The mere presence or absence of certain stimuli can serve to change the probabilities of behavior.
Term
Vicarious Learning (Modeling)
Definition
Refers to processes by which people change their behaviors because they observed the actions of others when they see that negative consequences occur.
Term
Cognitive Strategy
Definition
marketing mix elements are designed to influence consumers' cognitions in order to influence consumer behaviors.
Term
Behavioral Strategy
Definition
Marketing mix elements are designed to influence consumers' overt behaviors somewhat directly.in some cases, information processing is relatively automatic and little conscious information processing occurs.
Term
Combined Strategy
Definition
Marketing mix stimuli are used to influence some combination of consumers' affect, cognitions, and behaviors in order to influence other consumer behaviors.
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