Shared Flashcard Set

Details

Public Relations: Strategies and Tactics 9e Exam 3
Study Guide for Chapters 9,14-16
47
Communication
Undergraduate 3
11/02/2011

Additional Communication Flashcards

 


 

Cards

Term
Digital Media
Definition
- Few constraints
- “Flattened”
- Low access cost
- Customized
- Nonlinear
- Decentralized
- Flexible format
- Multimedia
Term
Propaganda Appeals
Definition
- plain folks
- testimonial
- card stacking
- transfer
- glittering generalities
Term
Persuasion Strategies
Definition
- Stimulus-response (conditioning)
- Cognitive (logic and learning)
- Motivational (create need)
- Social appeal (altruism and pathos)
- Personality appeal (independence)
Term
Cognitive Dissonance
Definition
people will not believe a message contrary to their predispositions unless the communicator can introduce information that causes them to question their beliefs
Term
Persuasion Factors
Definition
- Audience Analysis
- Source Credibility
- Appeal to Self-Interest
- Clarity of Message
- Time and context
- audience participation
- suggestions for action
- content and structure of messages
- persuasive speaking
Term
Describing Public Opinion
Definition
- direction
- intensity
- stability
- informational support
- social support
Term
Credbility
Definition
- Charisma
- Reliability/sincerity
- Expertise/perceived status
Term
Creating News
Definition
- Stress news values – tie in with the news of the day.
- Work with another newsworthy organization or personality.
- Tie in with a medium on a mutual promotion.
- Conduct a poll or survey.
- Issue a report, or give a speech.
- Use a celebrity for an interview/testimonial.
- Celebrate an event, anniversary, etc.
- Tie in with a holiday.
- Offer an award or recognition.
- Testify or appear before public bodies.
Term
Maslow's Hierarchy
Definition
5. Physiological
4. Safety
3. Belonging
2. Esteem
1. Self-Actualization
Term
Press Kits / E-Media Kits
Definition
Folder
- News releases and/or features
- Photos and/or graphics
- Fact sheets
- Brochures
- Biographies
- Backgrounders
- Other: maps, passes, etc.
Term
Media Relation Tips
Definition
- Shoot squarely
- Don’t play favorites
- Give service
- Don’t beg or complain
- Don’t ask for “kills.”
- Follow deadlines.
- Don’t flood the channels.
Term
Communication Model
Definition
A sender encodes a message that is sent through a medium to a receiver who decodes the message. Decoding and Encoding are subject to personal frame of reference. Communication occurs within the context of a relationship and a social environment.
Term
Perceived Social Support
Definition
support of peers makes us more likely to believe certain things or behave certain ways
Term
Changing Media Tools
Definition
Term
Belief
Definition
Acceptance of truth about something
Term
Grunig Theory of Publics
Definition
problem recognition leads to constraint recognition which leads to level of involvement
Term
Dewy Theory of Publics
Definition
An active social unit formed by recognizing consequence brought about by a common interest
Term
Sleeper Effect
Definition
Initial credibility affects initial acceptance, but effect fades over time
Term
Agenda Setting
Definition
Media content sets the agenda for public discussion; through the selection of stories and headlines the media tells the public what to think about
Term
Uses and Gratifications
Definition
1. change or neutralize hostile opinions
2. crystallize latent opinions and positive attitudes
3. conserve favorable opinions
Term
Third-Person Effect
Definition
states that a person exposed to a persuasive communication in the mass media sees it as having a greater effect on others than on himself or herself
Term
Fear Appeals
Definition
a message designed to elicit fear in an attempt to persuade an individual to pursue some predefined course of action.
Term
Opinion Leadership
Definition
The primary catalyst of public opinion is public discussion and peoples often seek advice from Opinion Leaders
Term
"Two-Sided" Appeals
Definition
Persuasive communication that presents two points of view and then presents arguments to counter the opposing view
Term
Attitudes
Definition
predisposition to behave

frame of reference + cognition + affect + conation
Term
E-Press Rooms
Definition
Term
Media Tours
Definition
- Seek to create the image you want.
- Be as familiar as possible with those with whom you are meeting.
- Confirm all arrangements by letter and phone.
- Keep on schedule.
- Keep up with props, supplies of media kits, and other materials.
- Make notes about follow up.
- Keep clippings of coverage if possible, or take notes of who attended what sessions.
- Pay attention to the needs of the client.
Term
Format for News Release
Definition
- “Inverted-pyramid” development
> Most important facts/information first
- Summary or featurized lead
- Quotations
>Use to add opinion, emotion and “human” elements
- Localization
- Associated Press style
Term
Speechwriting
Definition
- Audience analysis
- Occasion analysis
- Topic analysis
- Speaker analysis
- Rehearse, rehearse, rehearse
- Support materials
Term
News Interviews
Definition
Term
Video News Release
Definition
Term
Media Advisory
Definition
Bullets that clarify key components of upcoming event or coverage opportunity
Term
Fact Sheet
Definition
- Critical information about organization, campaign and/or event
- Answer questions before they are asked
- Can be FAQs
Term
Social Media Release
Definition
- Brief news or feature story
- Links to organizational web site
- Links to video, graphics, photo, sound files housed on web site
- Organizational infograph or paragraph
- Downloadable logos or graphic images
- Contact info
- Social media tags
Term
Audio News Release
Definition
- radio news release
- most important difference is that a radio news release is written for the ear
- strong short sentences
- more concise and to the point
- less formal writing style
Tactics:
- topicality
- timeliness
- localization
- humanization
- visual appeal through imagery and sound bites
Term
PSA
Definition
public service announcement
Term
Podcasts
Definition
series of digital media files (either audio or video) that are released episodically and often downloaded through web syndication
Term
Getting Coverage on TV
Definition
Term
Getting Coverage on Radio
Definition
Term
Blogs
Definition
regularly updated online diary that also features links to news items and stories on the web
Term
Intranet
Definition
- Internal communication
- Employees and password-access outsiders
- Enables confidential communication and rumor research
Term
"Noise"
Definition
- Clutter creates competition for attention and response
- Technical noise occurs when there is channel disruptions
- Semantic noise occurs when there are perceptual dysfunctions
- Influence problems occur when people fail to respond as intended
Term
Opinion Leaders
Definition
1. Highly interested in a subject or issue
2. Better informed on an issue than the average person
3. Avid consumers of mass media
4. Early adopter of new ideas
5. Good organizers who can get other people to take action
Term
Persuasion
Definition
Activity or process in which a communicator attempts to induce a change in the belief, attitude, or behavior of another person or group through the transmission of a message in a context in which the persuadee has some degree of free choice
Term
Communication
Definition
A reciprocal process of exchanging signals to inform, persuade or instruct, based on shared meanings and conditioned by the communicators’ relationship and the social context
Term
Formal Opinion Leader
Definition
also called power leaders, those who have positions as elected officials, presidents of companies, or heads of membership groups, etc…
Term
Informal Opinion Leader
Definition
those who have clout with peers because of some special characteristics; exert considerable influence on their peer groups by being highly informed, articulate, and credible on particular issues
1. active in the community
2. college degree
3. relatively high income
4. regularly read newspapers and magazines
5. actively participate in recreational activities
6. recycle
Supporting users have an ad free experience!