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Definition
| The customer’s preference for a business; usually expressed in regular purchases from the business |
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| A warranty that is written or expressed verbally |
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| Factory approved service center |
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Definition
| Businesses that have been selected by a manufacturer or seller to repair and/or replace products covered by certain warranties |
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Definition
| A warranty that covers the entire product |
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Definition
| A promise made by the seller to the customer that the seller will refund the customer’s purchase price if the product does not perform as expected |
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Definition
| An unwritten, unspoken warranty understood by the customer and the seller that the product will perform as expected |
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Definition
| A warranty that does not contain the provisions of a full warranty; may cover certain repairs or specific parts |
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Term
| Magnuson-Moss Warranty Act |
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Definition
| A federal law which provides guidelines to businesses that offer warranties and guarantees with their products and protects consumers who buy those products |
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Definition
| A failure to perform properly |
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| clause in a legal document that describes specific requirements or conditions |
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Definition
| Someone or something to which one can turn for help |
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Definition
| A person or business that provides a warranty to others |
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Definition
| A promise made by the seller to the customer that the seller will repair or replace a product that does not perform as expected |
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