Term
- In health care, ___ is a vital aspect of diagnosis and treatment
-The ability to communicate with patients, families, and other providers is a ___ part of clinical practice
-No matter how capable providers are at testing, interpreting findings, and determining appropriate interventions, any failure to communicate results & recommendations effectively reduces the ___ ___ of the services provided
-Communication includes ____, ____, and ___ modalities |
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Definition
| communication; critical; optimum value; verbal, nonverbal; written |
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Term
| -Many factors guide ___ writing & ___ with patients -There is no ONE source that gives definitive answers about how to ___ in clinical environments -Ultimately, must ___ various factors to determine how to best serve patients’ needs |
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Definition
| report; communication; communicate; weigh |
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Term
| What are some factors that impact communication? |
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Definition
| research evidence, employer guidelines, third-party provider expectations, accrediting bodies, laws and regulations, provider, and patients and families |
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Term
-Employer guidelines: ___ systems, school systems, ___ agencies; uniform ___ helps in the effectiveness of the communication process
-Third-party providers: what was done & why: important for ___; medical record documentation can be ___
-Accrediting Bodies: The ___ ___
-Laws and Regulations: address communication issues related to ___ ___ and equal access to ___
-The Professional: responsible to develop appropriate & useful methods of ___ and ___ communication |
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Definition
| medical; govt; reporting; reimbursement; audited; Joint Commission; civil rights; services; verbal & written |
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Term
Accrediting Bodies in Healthcare:
-Purpose: various bodies help to ___ care and set ___ for health care service; typically issue ___ to help professionals communicate effectively
-Example-The Joint Commission: a private, nonprofit organization that provides ___ to health care organization & hospitals to ensure certain ___ for patient safety & quality of care are met |
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Definition
| standardize; expectations; guidelines; accreditation; requirements |
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Term
-Section 504 of the Rehabilitation Act of 1973 (enforced by the Health & Human Services Office for Civil Rights): prohibits ___ against individuals with disabilities, including hearing loss, by any program that receives ___ ___
-Hospitals provide ___ ___ to persons with disabilities when needed to aid effective communication; may mean hearing ___ ___ and/or interpreters |
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Definition
| discrimination; federal aid; auxiliary aids; assistive technology; |
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Term
-American with Disabilities Act (enforced by the Dept of Justice): requires institutions that get federal aid to provide ___ ___ to individuals with disabilities to ensure access to participation
-Hospitals provide auxiliary aids to persons with disabilities when needed to aid effective ___; may mean hearing assistive technology and/or interpreters |
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Definition
| public accommodations; communication |
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Term
| Health Insurance Portability and Accountability Act (HIPAA): ___ federal law, defines providers as “___ ___” who are held to standards |
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Definition
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Term
HIPAA Components:
-Title I: health care access, portability, and renewability: to protect coverage for those who ___ or ___ jobs
-Title II: preventing health care ___ and ___, administrative simplification; medical liability reform |
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Definition
| change or lose; fraud and abuse |
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Term
Components of Title 2 of HIPAA:
-___rule: regulates use & disclosure of protected health information (PHI)
-Transactions and code sets rule: for those who file ___ claims with the CMS (Centers for Medicaid or Medicare)
-___rule: similar to privacy rule but deals specifically with protecting electronic health info
-___ ___ rule: providers have to get a national provider identifier (NPI) number
-___rule: creates penalties for violations |
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Definition
| Privacy; electronic; Security; unique identifier; Enforcement |
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Term
Building Rapport:
-Goal: establish a positive ___ relationship
-First moments can set the ___ for the rest of the interaction
-First moments can ___ or ___ with communication with the patient or family |
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Definition
| working; tone; facilitate or interfere |
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Term
| What does AIDET stand for? |
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Definition
| Acknowledge, introduce, duration, expectation, and thank |
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Term
AIDET:
-Acknowledge patient with a ___, ___ contact, shaking hands, etc
-Introduce yourself to the patient & identify your ___
-Duration: give the patient an ___ of how long the appointment will last
-Expectation: inform the patient of what to ___ during the encounter
-___ the patient |
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Definition
| greeting; eye; role; estimate expect; Thank |
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Term
| List 5 tips for communicating that includes an interpreter |
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Definition
| 1. Use simple language 2. Keep sentences short 3. Avoid asking more than one question at a time 4. Avoid slang or technical terms 5. Pause to allow the interpreter to speak |
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Term
| Describe one strategy that may be used with overly talkative patients |
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Definition
| mention that there is a lot of information that must be covered in an appointment, emphasize goals of appointment so patient knows what to expect & attends to the subject, may also reschedule for an additional appointment if needed |
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Term
Medical-Legal Evaluation:
-Others reports focus on patient’s ___ care
-Medical-legal report provides professional judgments about the ___ and probable ___ of hearing loss
-Document evidence to support ___ & ___
-Include statement of ___ of the hearing test
-Note type & equipment ___ status
-List prior ___ ___ to determine potential for temporary threshold shift (TTS)
-Include statement of hearing ___, perhaps calculation using formula 29 |
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Definition
| clinical; diagnosis; cause; impressions; recommendations; validity; calibration; noise exposure; handicap |
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