Term
| What is the probable cause when the printer prints unknown characters or does not print anything? |
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Definition
The printer may be plugged into a UPS.
An incorrect print driver is installed.
The printer cables are loose.there is no paper in the printer. The printer has been set to pause printing.The printer has been set to Use Printer Offline. |
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Term
| What is the probable cause when the paper jams when printing? |
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Definition
| The paper is dirty. The wrong paper type is being used. Humidity causes the paper to stick together |
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Term
| What is the probable cause when the printer only prints out blank paper for print jobs? |
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Definition
| The toner or ink cartridge is empty or locked in place with packaging tape. the drum is not holding a charge. The nozzles in the ink cartridge are blocked with dust or clogged with dried ink. |
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Term
| What is the probable cause of when the printer doesn't print large or complex images? |
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Definition
| the printer does not have enough memory. |
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Term
| What is the probable cause when a laser printer prints lines or streaks on every page? |
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Definition
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Term
| What is the probable cause of a printer printing ghost images on printed pages? |
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Definition
| The drum is scratched or dirty. the drum wiper blade is worn. |
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Term
| What is a possible solution for when the printer prints unknown characters or does not print anyhting? |
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Definition
| Plug the printer directly into the wall outlet. Uninstall the incorrect print driver and install the correct one. Secure the printer cables. Add paper to the printer. Set the printer to resume printing. set the printer to Use Printer Online. |
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Term
| What is a possible solution for the paper jams when printing? |
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Definition
| Clean the printer. replace the paper with the manufacturers recommended paper type. Insert new paper into the paper tray. |
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Term
| What is a possible solution for when the printer outputs only blank paper for print jobs? |
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Definition
| Remove the packaging tape from the toner or ink cartridge. Replace the ink cartridge. Replace the drum or replace the toner cartridge when it contains the drum. use the cleaning utility to clean the ink cartridge. |
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Term
| What is a possible solution for when the printer wont print complex or large images? |
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Definition
| Add more memory to the printer. |
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Term
| What is a possible solution for when the printer prints streaks or lines on every page? |
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Definition
| Replace the drum or replace the toner cartridge when it contains the drum. Remove and shake the toner cartridge. |
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Term
| What is a possible solution for when printed pages show ghost images? |
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Definition
| Replace the drum or replace the toner cartridge when it contains the drum. |
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Term
| What is a probable cause for when an application doesn't print? |
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Definition
| There is a document error in the print queue. |
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Term
| What is a possible solution for when an apllication doesn't print? |
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Definition
| Manage the print jobs by cancelling the document from the print queue and print again. |
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Term
| What is a probable cause of when a printer cannot be added or there is a print spooler error? |
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Definition
| The printer service is stopped or not working properly. |
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Term
| What is a possible solution for when a printer cannot be added or there is a print spooler error? |
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Definition
| Start the print spooler and if neccessary reboot the computer. |
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Term
| What is a probable cause for when print jobs are sent to the print queue but are not printed? |
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Definition
| the printer has been installed on the wrong port. |
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Term
| What is a possible solution for when print jobs are sent to the queue but are not printed? |
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Definition
| use printer properties and settings to configure the printer port. |
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Term
| What si the probable cause of when the print queue is functioning properly but the printer doesn't print? |
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Definition
| There is a bad cable connection. |
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Term
| What is a possible solution for when the print queue is functioning properly but the printer doesn't print? |
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Definition
| Check for bent pins on the printer cable and check the printer cable connections to the printer and computer. |
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Term
| What is the probable cause of when the printer is printing unknown characters or does not print a test page? |
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Definition
| Wrong or outdated printer driver is installed. |
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Term
| What is a possible solution for when the printer is printing unknown characters or does not print a test page? |
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Definition
| Uninstall the current print driver and install the correct print driver. |
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Term
| What is the probable cause of when a printer prints unknown characters or does not print anything? |
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Definition
| The printer may be plugged into a UPS. Incorrect print driver installed. Printer cables are loose. No paper in printer. |
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Term
| What is a possible solution for when the printer prints unknown characters or does not print anyhting? |
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Definition
| Plug the printer directly into the wall outlet or surge protector. Uninstall the incorrect print driver and install the correct print driver. Secure printer cables. Add paper to the printer. |
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Term
| What is the probable cause for when paper jams when printing? |
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Definition
| the printer is dirty. The wrong type of paper is being used. Humidity causes the paper to stick together. |
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Term
| What are possible solutions for when paper jams when printing? |
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Definition
| Clean the printer. Replace the paper with manufacturers recommended paper type. insert new paper into the paper tray. |
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