Term
Agreeableness
(big 5 personality traits) |
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Definition
- tend to get along well with others
-managers are likable, affectionate and caring
- low agreeableness maybe distrustful, unsympathetic and uncooperative and antagonistic |
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Term
Conscientiousness
(Big 5 personality traits) |
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Definition
-tend to be careful, scrupulous, and perservering
-managers are organized and self-disciplined
-low in conscientiousness lack direction and self-discipline |
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Term
Openness to Experience
(Big 5 personality traits) |
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Definition
-tend to be original, have broad interests, be open to a wide range of stimuli, are daring and take risks
- are you a Big T or a little t
(big risk taker vs. conservative employee) |
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Term
Internal locus of control
(Big 5 personality traits) |
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Definition
- belief that you are responsible for your own fate
-own actions and behaviors are major and decisive determinants of job outcomes |
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Term
External locus of control
(Big 5 personality traits) |
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Definition
-believe that outside forces are responsible for what happens to and around them
-do not think their own actions make much of a difference |
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Term
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Definition
| - the extent to which an individual has a strong desire to perform challenging tasks well and meet personal standard for excellence |
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Term
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Definition
- the extent to which an individual desires to control or influence others
-want to be in charge/the boss |
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Term
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Definition
- the extent to which an individual is concerned about the establishing and maintaining good interpersonal relations, being liked, and having other people get along
-still going to do tasks well but wants everyone to like each other |
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Term
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Definition
| - describe what managers try to achieve through work and how they think they should behave |
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Term
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Definition
- capture what managers thoughts and feelings about their specific jobs and organization
(overall feeling about something - larger) |
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Term
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Definition
-encompasses how managers actually feel when they are managing
(more of a day to day feeling) |
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Term
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Definition
-a collection of feelings and beliefs that managers have about their current jobs
-managers with high job satisfaction have a positive view of their jobs
-tend to increase as you move up in position |
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Term
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Definition
| -the inner guiding moral principles, values, and beliefs that people use to analyze or interpret a situation and then decide what is the "right" or appropriate way to behave |
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Term
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Definition
| -a quandary people find themselves in when they have to decide if they should act in a way that might help another person even though doing so might go against their own self-interest |
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Term
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Definition
-people and groups affected by the way a company and its managers behave are called its stakeholders
-they supply a company with its productive resources |
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Term
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Definition
-want to ensure that managers are behaving ethically and not risking investors capital by engaging in actions that could hurt the company's reputation
-want to maximize their return on investment |
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Term
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Definition
-guiding practices and beliefs through which particular company and its managers view their responsibility toward their stakeholders
-top managers play a crucial role in determining a company's ethics |
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Term
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Definition
-personal standards and values that determine how people view their responsibilities to other people and groups
-how they should act in situations when their own self-interest are at stake
-how you act (ex:turning in a shoplifter) |
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Term
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Definition
-standards that govern how members of a profession, trade, or craft should conduct themselves when performing work-related activities
- ex: medical and legal ethics (lawyers, priests) |
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Term
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Definition
-standards that govern how members of a society should deal with one another in matter involving issues such as fairness, justice, poverty, and the rights of the individual
-people behave ethically because they have internalized certain values, beliefs, and norms |
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Term
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Definition
| -willingness of one person or group to have faith or confidence in the goodwill of another person |
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Term
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Definition
| -esteem or high repute that individuals or organizations gain when they behave ethically |
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Term
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Definition
| -formal events that recognize incidents of importance to the organization as a whole and to specific employees |
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Term
| Organizational Socialization |
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Definition
| -process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively |
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Term
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Definition
-produces the greatest good and is the best decision for the largest amount of people
-an ethical decision should produce the greatest good for the greatest number of people |
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Term
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Definition
| -an ethical decision should distribute benefits and harm among people people in a fair, equitable, and impartial manner |
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Term
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Definition
| -an ethical decision should be one that a manager has no hesitation about communicating to people outside the company because the typical person in a society would think the decision is acceptable |
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Term
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Definition
| -an ethical decision should maintain and protect the fundamental rights and privileges of people |
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Term
| Evolution of Management Theory |
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Definition
S.A.B.M.O.
-scientific m.t.
-administrative m.t.
-behavioral m.t.
-management science theory
-organizational environment theory |
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Term
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Definition
-a division of labor
-different workers specialize in specific task over time
-increases efficiency
-leads to higher organizational performance |
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Term
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Definition
- founded/defined the techniques of scientific management
-which focuses on the study of the relationships between people and tasks for the purpose of redesigning the work process to increase efficiency |
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Term
Time and Motion Studies
What are they? |
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Definition
-the systematic investigation and analysis of the motions and the time required to perform a specific operation of task with a view of seeking more efficient methods of production as well as setting time standards
- sometimes would film workers to do this |
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Term
| Who Used Time and Motion Studies? |
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Definition
Frederick W. Taylor
The Gilbreths |
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Term
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Definition
-known for time and motion studies
-they would breakup an analyze every individual action necessary to perform a particular task into each of its component of action
-they found better ways to perform |
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Term
| Administration Management Theory |
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Definition
| -the study of how to create an organizational structure that leads to high efficiency and effectiveness |
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Term
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Definition
| -a formal system of organization and administration designed to ensure efficiency and effectiveness |
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Term
| What Does A Good Bureaucracy Need? |
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Definition
1. written rules and standards
2. clearly specified system of tasks
3. clearly specified hierarchy
4. selection/evaluation system that rewards employees |
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Term
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Definition
-wrote the principles of bureaucracy
-had a positive view on it
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Term
Standard Operation Proceedures
(S.O.P.s) |
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Definition
| -specific sets of written instructions about how to perform a certain aspect of a TASK |
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Term
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Definition
| -formal written instructions that specify actions to be taken under different circumstances to achieve specific goals |
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Term
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Definition
| -unwritten, informal codes of conduct that prescribes how people should act in particular situations |
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Term
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Definition
-studies of how characteristics of the work setting affected worker fatigue and performance at the Hawthorne Works of the Western Electric Co
- ex: workers productivity was measured at various levels of light illumination |
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Term
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Definition
-supervisors would be "behaviorally trained" to manage subordinates to increase cooperation and productivity
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Term
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Definition
- fathered by Edwards Deming
-focuses on analyzing an organizations input, conversion, and output activities to increase product quality
-there is always something to improve |
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Term
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Definition
-the idea that the organizational structures and control systems manager choose are contingent on characteristics of the external environment in which the organization operates
-ex: can you keep up with the demand?
-is like the PLAN B |
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Term
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Definition
| -the people responsible for supervising the use of an organizations resources to meet its goals |
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Term
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Definition
| -the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively |
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Term
| What Are the 4 Functions of Management? |
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Definition
P.O.L.C.
- Planning
- Organizing
- Leading
- Controling |
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Term
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Definition
| -a measure of how well or how productively resources are used to achieve a goal |
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Term
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Definition
| -a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals |
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Term
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Definition
-decide which goals the organization will pursue
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Term
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Definition
| -involves grouping people into departments according to the kind of job-specific tasks they perform |
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Term
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Definition
-using power, personality, influence, persuasion, and communication skills
-revolves around encouraging all employees to perform at a high level |
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Term
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Definition
| -the outcome of the control process is the ability to measure performance accurately and regulating organizational efficiency and effectiveness |
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Term
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Definition
| -symbol of the organization's mission and what it is seeking to achieve |
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Term
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Definition
| -linking and coordinating the activities of people and groups both inside and outside the organization |
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Term
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Definition
| -using information to positively influence the way people (in and out of the organization) respond to it |
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Term
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Definition
| -training, counseling, and mentoring hight employee performance |
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Term
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Definition
| -responsible for the daily supervision of the non-managerial employees (day to day management) |
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Term
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Definition
-responsible for finding the best way to organize human and other resources to achieve organizational goals
(ex: scheduling...not necessarily day to day) |
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Term
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Definition
-responsible for the performance of all departments
-establish organizational goals
-decide how different departments should interact |
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Term
| Challenges For Managing In A Global Environment |
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Definition
-have to find better ways to use their resources and improve their performance in order to keep up
- Building Competitive Advantage
- Maintaining Ethical and Socially Responsible Standards
-Managing A Diverse Workforce
- Practicing Global Crisis Management
-Turnaround Management (new approach) |
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