Term
| "The Task Situation" (Ch8) |
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Definition
| Sommer asked young people to judge the table arrangements of: conversation, cooperation, co-action, and competition; see p. 158 |
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Term
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Definition
| Different ways words are said - a paralinguistic concern |
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Term
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Definition
| Fast tempos, high pitch level, loudness, many harmonics, bitter, harsh |
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Term
| Architecture Attractiveness (Ch8) |
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Definition
| building designs can have a great impact on people, and their perceptions of the owners of that building; i.e. office designs, the intensity of a courtroom... |
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Term
| Behavioral Constraint (Ch7) |
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Definition
| reduction in one's freedom of movement; the more constrained one is, the more likely they are to experience crowding |
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Term
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Definition
| we feel as though people are in our way; they occupy a territory we need to use in order to leave, i.e. blocking another car with your car |
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Term
|
Definition
| (Personal Space) it's a portable, invisible bubble that surrounds ones body |
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Term
|
Definition
| audible exhalation during speech; not usually associated with males, males who are breathy are viewed as homosexual, in women it's viewed as feminine |
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Term
| Casual-Personal Zone (Ch7) |
|
Definition
| ranges from 18 inches to 4 feet |
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Term
|
Definition
| The Pantone Color Institute reinforces the idea that color affects people's responses; certain colors affect vision, hearing, respiration, learning, behavior, and more --> see p. 164 |
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Term
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Definition
| Going in and stinking up the place |
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Term
|
Definition
| should not be confused with Density!!! a persons perception of spacial restrictions, this perception is very personal |
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Term
|
Definition
| refers to the number of people in a space, not how crowded someone feels |
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Term
|
Definition
| the use of different words to reference similar meanings - a concern of linguistics |
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Term
|
Definition
| slow tempos, many harmonics, flat, disgusted, repulsive |
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Term
| Environmental Attractiveness (Ch8) |
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Definition
| the decor of a room, whether ugly or pretty, affects human behavior in various ways; a beautiful room can yield more positive results than a dingy room |
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Term
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Definition
| an American phenomenon; we place often negative judgements on the accents of other people |
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Term
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Definition
| pitch contour up, fast tempos, discordant, inharmonious piercing |
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Term
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Definition
| filled with interruptions in the stream of speech; i.e. "uh", "er", "ah". |
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|
Term
| Fixed Feature Space (Ch8) |
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Definition
| a space that is fixed or immovable, such as the features in our house; i.e. ceilings, walls, stoves, counters, etc. |
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Term
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Definition
| Whether male or female it is viewed as sluggish, colder, withdrawn and masculine |
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Term
| Friendship-Warmth Touch (Ch9) |
|
Definition
| let's another person know we care for them, value them, and have an interest for them; two people touch each other as people, not objects --> can be confused with sexual touch |
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Term
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Definition
| animals use after their offspring are birthed; the stroking and touching of newborns |
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Term
|
Definition
| Occur at natural punctuation points |
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Term
|
Definition
| fast tempos, higher pitch variation, lively, animated, cheerful |
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Term
|
Definition
| the study of the type, amount, uses, and results of tactile behavior; tactile behavior is how humans communicate via touch |
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Term
|
Definition
| usually caused by anxiety or uncertainty |
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Term
|
Definition
| When a group of people "colonizes" a certain territory, i.e. gang members |
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|
Term
| Human Territoriality (Ch7) |
|
Definition
| the presumptive claim by one of more persons of a geographic area with or without a formal legal basis for that claim |
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Term
|
Definition
| Whether they were males or females, speakers were viewed as more animated; competence, credibility, maximum learning |
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Term
| Increased Variety in Pitch (Ch6) |
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Definition
| a feminine rather than a masculine behavior; females are viewed as dynamic and extroverted, males are viewed as effeminate and aesthetically inclined |
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Term
|
Definition
| "sophisticated fighting" we take preventative measures to stop the encroacher |
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|
Term
| Interactional Territories (Ch7) |
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Definition
| i.e. two people carrying a conversation in a hallway, people go out of their way not to disturb the interaction, b/c it would be rude |
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|
Term
| Interactive Silence (Ch6) |
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Definition
| products of the interaction, and communicate the meaning of a relationship between two interactants |
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Term
|
Definition
| Even pitch, moderate tempos, moderate harmonics, lively, alert |
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Term
| Intimacy Levels and Seating Arrangements (Ch8) |
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Definition
| the intimate level of a relationship affects our seating arrangements; the topic of the people has little impact, the intimacy levels determines where the couple will sit |
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Term
|
Definition
| ranges from 0 to 18 inches |
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Term
|
Definition
| a permanent encroachment, the invader prepares to take over the property -- the encroacher puffs himself out |
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Term
|
Definition
| signs such as "keep out", "go away", "attack dog", etc. |
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Term
|
Definition
| adults often used licensed touchers to relieve their "skin hunger"; beauty specialists, barbers, masseuses, and other kinds of touch can be paid for |
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Term
|
Definition
| used in the animal world to clean offspring; after birth typically |
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Term
| Linguistic Collusion (Ch7) |
|
Definition
| The intruder is labeled as an outsider; mechanisms may be used to confuse or embarrass the outsider |
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|
Term
| Love-Intimacy Touch (Ch9) |
|
Definition
| occurs between intimate lovers and spouses; caresses, kisses, embracing |
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Term
|
Definition
| "wasting away disease", touch can be used as treatment; touch can save infants who would otherwise waste away.. |
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Term
|
Definition
| usually personal artifacts that individuals use to stake out their territories |
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Term
|
Definition
| people who talk through their noses, the least desirable trait in American culture; laziness, low intelligence, boredom -- no interest in a social life |
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|
Term
| Non Grammatical Pauses (Ch6) |
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Definition
| Gaps or breaks that are repeated, at the end or beginning of a verbal phrase, disruptions or false starts |
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Term
|
Definition
| assertive postures or stances that acts as a preventative measure to offset territorial invasion; a defense mechanism |
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|
Term
|
Definition
| olfactory senses often help us; scents have a powerful influence on communicative behavior |
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Term
|
Definition
| Robustness, clearness, and strength; males are viewed as energetic, sophisticated, enthusiastic, open and aesthetically driven; females are seen as humorless and proud, but also strong and lively |
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|
Term
| Paralanguage or Vocalics (Ch6) |
|
Definition
| The study of communicative value of social behavior |
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|
Term
| Perception of Constraint (Ch8) |
|
Definition
| the feelings become intense if we realize there is little space around us; it is the opposite of feeling free to leave an environment |
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|
Term
| Perception of Distance (Ch8) |
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Definition
| we may have psychological distance, or view people as far away; the further someone is away from us the louder we talk, and the interaction is less personal |
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|
Term
| Perception of Familiarity (Ch8) |
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Definition
| physical surroundings that are unfamiliar often make us uncomfortable; we my engage in many adaptor behaviors because we are unsure what to ask. |
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|
Term
| Perception of Formality (Ch8) |
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Definition
| i.e. church buildings, court houses; a formal atmosphere is created that creates an environment of "rule following" |
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|
Term
| Perception of Privacy (Ch8) |
|
Definition
| the degree to which an environment is closed or small; the extent to which it may be perceived as private |
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|
Term
| Perception of Warmth (Ch8) |
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Definition
| the environments create a physiological feeling of warmth; a lack of warmth drives people away, we feel relaxed in warm environments |
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|
Term
| Perceptual Characteristics of Environments (Ch8) |
|
Definition
formality
warmth
privacy
familiarity
constraint
distance |
|
|
Term
|
Definition
| an invisible bubble that expands and contracts depending on the situation, types of relationships, etc. |
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|
Term
| Personality Differences in Seating Arrangements (Ch8) |
|
Definition
| people with different personalities prefer to sit in different places; nerds sit in the front of the class, students who sit in the back of the classroom are less likely to become leaders |
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Term
|
Definition
| chemical secretions that attract other animals for mates; pherin (to carry) horman 9tl excite or stimulate) |
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Term
|
Definition
| the business transaction area, centered on the desk of the office occupant |
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Term
|
Definition
| i.e. your room; the domain of its owner |
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|
Term
| Professional Functional Touch (Ch9) |
|
Definition
| business like touch used to perform a task or service, such as doctors or beauticians |
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|
Term
| Psycholinguistic Silence (Ch6) |
|
Definition
| pauses related to encoding or decoding speech |
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|
Term
|
Definition
| Open to anyone and seldom under the control of one group, subject to temporary ownership |
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|
Term
|
Definition
| ranges from 8 feet to the region of our interaction bubbles |
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|
Term
|
Definition
| slow tempos, low pitch, few harmonics, flat, little activity, bland, colorless |
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|
Term
| Secondary Territory (Ch7) |
|
Definition
| Not central to the daily functioning of the owner; it is usually under the control of a certain group that is associated with it, i.e. a certain table at a bar |
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Term
|
Definition
| once a business transaction is over, people are often led to a less formal social area; they aren't interested in talking business anymore |
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|
Term
| Sexual Arousal Touch (Ch9) |
|
Definition
| possibly the most intimate form of nonverbal communication, doesn't necessarily have to do with love-intimacy touch |
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|
Term
|
Definition
| strongly felt need for touch, much like hunger for food |
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|
Term
|
Definition
| we adapt our smell every time we enter a new environment; pleasant smells linger longer and unpleasant smells don't tend to linger |
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|
Term
|
Definition
| people cannot detect certain odors or scents, may be unaware of the scents around them; cannot form smell memories.. |
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|
Term
|
Definition
| smells trigger spontaneous recall of events that is associated with a smell; evokes memories, i.e. the smell of your home |
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|
Term
| Social-Polite Touch (Ch9) |
|
Definition
| our body contacts acknowledges social rules, and any touch reaching outside those rules are frowned upon; communicates limited interpersonal involvement |
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|
Term
| Socio-Consultive Zone (Ch7) |
|
Definition
| ranges from 4 to 8 feet; this is the distance at which business transactions take place |
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|
Term
|
Definition
| our senses become overwhelmed with light, sounds, smells, sights, etc. -- an individual isn't able to cope with all the stimuli |
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|
Term
|
Definition
| fast tempos, high pitch, up/down pitch, startled, stunned |
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|
Term
|
Definition
| the degree to which you sense strangers are watching you, when you sense high surveillance you run |
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|
Term
|
Definition
| Men are seen as older; females are viewed as younger and more high strung, more feminine, and less intelligent |
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|
Term
|
Definition
| people have become associated with their territory over long periods of time can essentially lay claim to that territory |
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Term
|
Definition
| In females it makes them look more socially immature, doesn't matter so much with males; negative judgements in women |
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|
Term
|
Definition
| Males were viewed as older, realistic in their outlook; for females in almost the opposite, they are viewed as boorish, lazy and ugly |
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|
Term
|
Definition
| a person seldom initiates touch, and prefers that others don't touch them; research in this discipline is sparse |
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|
Term
|
Definition
| "the untouchables", they are very conscious of who is touching them, when and why; it matters little who they interact with or what they are discussing, they don't want to be touched |
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|
Term
|
Definition
| the owner expels the invader from his or her property; the most active form a defense "King of the Mountain" |
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Term
|
Definition
| (Back Channel Cues) when listeners transmits signals to the speaker that they do not wish to take their turn; slower rate of response, rewarding speaker to keep talking |
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|
Term
|
Definition
| Cues that speakers use to keep the floor; trying to stop the listener from interrupting, drowning out listeners by speaking up |
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Term
|
Definition
| Nonverbally helps the speaker put the brakes on things; turn requesting vocal cues like "but . . . but. . but", "I . . . I . . .I" |
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|
Term
|
Definition
| When we are finished speaking and indicate to our partners that it's time for them to speak; asking questions, dropping pitch, or lowering voice |
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|
Term
| Unfilled Silence or Silence (Ch6) |
|
Definition
| vocal activity stops during spoken utterances |
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|
Term
| Vocal Characterizer (Ch6) |
|
Definition
| nonlanguage sounds such as laughing, crying, whimpering, giggling |
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|
Term
|
Definition
| similar to voice qualities, qualify or regulate specific parts of an utterance; intensity, pitch, height -- provide variety withing a spoken sentence, i.e. raising voice when irritated |
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|
Term
|
Definition
| audible not linguistic; includes words like "shhhh", "uh-huh", "er", "ah" -- fillers that might go in pauses |
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|
Term
|
Definition
| audible cues that do not have a structure of language, may or not be accompanied by spoken words -- Three different kind of vocalizations: vocal characterizer, vocal qualifier, and vocal segregate |
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|
Term
|
Definition
| Another to identify us besides DNA, can be useful when combined with other technology; not a new technology |
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|
Term
|
Definition
| includes tempo, resonance, rythm control, articulation control, pitch control, glottis control, vocal lip control, and pitch range |
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|
Term
|
Definition
| closely related to who the speaker is; such information helps us interpret the speaker's words more accurately |
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|
Term
| What are the seven cues associated with emotional states? Hint: SADFISH (Ch6) |
|
Definition
Sadness
Anger
Disgust
Fear
Interest
Surprise
Happiness |
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|
Term
| What are the seven kinds of touches according to Jones? (Ch9) |
|
Definition
positive affect (emotion)
playfullness
control
ritual
hybrid (mixed)
task-related
accidental |
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|
Term
|
Definition
| when someone invades our space we compensate by fleeing without a fight; we let him or her take over |
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Term
|
Definition
| How we perceive or react to the messages of time; the use and study of time, North Americans are particularly concerned with time |
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|
Term
| Psychological Time Orientation (Ch10) |
|
Definition
| How people perceive time and it influences their lives; there are past, present, and future orientations |
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|
Term
| Past Oriented People (Ch10) |
|
Definition
| place high regard on the past, cherishing past moments and living in the past |
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|
Term
| Future Oriented People (Ch10) |
|
Definition
| people who base today's behavior on what might happen in the future |
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|
Term
| Present Oriented People (Ch10) |
|
Definition
| People who live for now, such as children or people in third world countries (who don't know here their next meal is coming from perhaps) |
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|
Term
| Biological Time Orientation (Ch10) |
|
Definition
| how people feel and react to time, the effects of time and physical well-being |
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|
Term
|
Definition
| a biologically based orientation that comes in three cycles |
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|
Term
| The Physical Cycle (Ch10) |
|
Definition
| at the first half of our cycle we are at our strongest, during the second half of the cycle we are low on our energy and need a lot of time to collect ourselves to be productive |
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|
Term
| The Sensitivity Cycle (Ch10) |
|
Definition
| During the first phase we have a positive wave of emotions, during the second part of the cycle we have a less positive outlook on life, and may even grow irritable and grumpy |
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|
Term
| The Intellectual Cycle (ch10) |
|
Definition
| During the first half of the cycle we are more alert, more productive and just better students; during the second half we mind fund ourselves forced to concentrate, difficultry processing information |
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|
Term
| Seasonal Affective Disorder SAD (Ch10) |
|
Definition
| people who often do better during the summer months, but have a difficult time during winter months; lack of sunlight creates deprssion |
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|
Term
|
Definition
| least correlation to interpersonal communication, related to the exact moment in time, not the perception of time, i.e. NASA's time is down to the second! |
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|
Term
| Cultural Time Orientation (Ch10) |
|
Definition
| how cultures use and view time; the three different cultural times are technical time, informal times, and technical time |
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|
Term
|
Definition
| the way in which a culture keeps track of time; i.e. the months and days of a year, it is formal and has been set up for years, but there's no scientific association with it.. |
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|
Term
|
Definition
| the casual time employed by a culture; i.e. "I'll be there in a minute" might be five minutes or a day, depending on which culture you come from, or the term "forever" |
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|
Term
| What are Hall's 7 components of formal time? (Ch10) |
|
Definition
Ordering: nature of time in fixed orders of events; i.e. Sunday or Monday can be considered the first day of the week across cultures
Cycling: N American belief that time has to flow in cycles that "roll over"
Valuation: the value a culture places on time
Tangibility: the cultures perception of time as a commodity
Synthesisity: i.e. sixty minutes makes up an hour, N Americans synthesize time very much!
Duration: The duration of length differs across cultures
Depth: present is heavily influenced by past |
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|
Term
|
Definition
| punctuality or lack thereof is important in our culture, and if someone shows up a bit tardy it's a huge problem; "displaced point pattern" people will arrive between 7:30 and 7:57 / "diffused point pattern" people arrive between 7:57 and 8:15 (for an 8 o'clock meeting) |
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|
Term
|
Definition
| the norm in our culture, doing one thing at a time; people think things should follow a schedule so that only one thing is happening at a time |
|
|
Term
|
Definition
| less rigid and involves many people during transactions or business meetings; multitasking is more common in Latin American countries and among youth (with computers and such) |
|
|
Term
| Human Communication (Ch1) |
|
Definition
| the process of one person stimulating meaning in the mind of another person or persons by means of verbal and/or nonverbal messages |
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|
Term
| Nonverbal Communication (Ch1) |
|
Definition
| the process of one person stimulating meaning in the mind of another person or persons by means of nonverbal messages |
|
|
Term
| The Linguistic Distinction (Ch1) |
|
Definition
| verbal messages clearly depend on language, but nonverbal messages do not necessarily depend on a written/spoken language |
|
|
Term
| The Continuity Distinction (Ch1) |
|
Definition
| nonverbal behavior never stops, even when we are asleep we are sending nonverbal messages |
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|
Term
| The Processing Distinction (Ch1) |
|
Definition
| we find ourselves unable to make an absolute distinction between verbal and nonverbal messages; both the verbal and nonverbal messages are required to get a message across... |
|
|
Term
| The Outcome Distinction (Ch1) |
|
Definition
| You can't ignore one component of communication; both the nonverbal and verbal parts of communication work in harmony in order for the receiver to understand the message being sent |
|
|
Term
| The Absolute Distinction (Ch1) |
|
Definition
| it is unlikely that nonverbal messages will ever be truly explicit ; likewise, verbal messages will most likely stay structured and explicit. |
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|
Term
| Accidental Communication (Ch1) |
|
Definition
| often people behave without considering the behaviors message potential for others; i.e. you attribute someone smile as them making fun of you, despite the fact that they aren't thinking about their smile... |
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|
Term
|
Definition
| a nonverbal message that complements the verbal message adds to, reinforces, clarifies, elaborates, or explains the intended meaning of the verbal message |
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|
Term
|
Definition
| some nonverbal messages contradict, dispute, counter, counter, or are in conflict with the verbal messages; i.e. when you say something nasty while smiling |
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|
Term
|
Definition
| nonverbal messages can be used to accent enhance, emphasize, or highlight a verbal message; pausing before you speak, raising your voice, or making physical contact with someone else |
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|
Term
|
Definition
| a nonverbal message that serves the function of repeating; i.e. you hold up two fingers while ordering two tacos at a restaurant.. the nonverbal message could stand alone if the verbal weren't present |
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|
Term
|
Definition
| these regulatory behaviors include looking away or at someone, raising a finger while pausing to show that you haven't finished talking, |
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|
Term
|
Definition
| when nonverbal messages are sent instead of verbal messages |
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|
Term
|
Definition
| the study of the communicative aspects of space; the two areas of study includ territoriality and use of personal space |
|
|
Term
|
Definition
| the study of the communicative aspects of eye behavior; have a major impact on interpretation of emotions |
|
|
Term
| Vocalics or Para-language (Ch1) |
|
Definition
| the study of the communicative aspects of the voice |
|
|
Term
|
Definition
| the study of the communicative aspects of touch |
|
|
Term
|
Definition
| the study of the communicative aspects of time |
|
|
Term
|
Definition
| The degree to which we perceive someone as attractive based on certain characteristics |
|
|
Term
| Physical Attractiveness (Ch2) |
|
Definition
| the degree to which we perceive someone as attractive based on their physical attributes; i.e. face or body |
|
|
Term
| Social Attractiveness (Ch2) |
|
Definition
| the degree we perceive someone as attractive based on our desire to play or party with them |
|
|
Term
| Task Attractiveness (Ch2) |
|
Definition
| the degree to which we perceive someone as attractive based on someone we would like to conduct business or work activities with |
|
|
Term
|
Definition
| a long term view someone has about his/her body, an often painful preoccupation with ones appearance |
|
|
Term
| Appearance Obsession (Ch2) |
|
Definition
| similar with image fixation, our perceived physical attractiveness is related to our self esteem; i.e trying to live up to unreasonable standards |
|
|
Term
| Personal Body Concept (Ch2) |
|
Definition
| the perception you have about how attractive your body is, and what you perceive to by the physical attributes of your body |
|
|
Term
|
Definition
a classification by Sheldon that placed the human body into three categories:
Endomorphic
Mesomorphic
Ectomorphic |
|
|
Term
|
Definition
have rounded, oval shape / pear shape bodies
viscerotonic: slow, sociable, emotional, forgiving, relaxed |
|
|
Term
|
Definition
triangular body shape that is broad at the shoulders and tapers at the hips
somatotonic: confident, energetic, dominant, hot-tempered, enterprising |
|
|
Term
|
Definition
bony, thin and tall
cerebrotonic: tense, awkward, detached, tactful |
|
|
Term
|
Definition
| can be quite beneficial to our personal relationships; similarity in both appearance, values and background -- people are more likely to accept us |
|
|
Term
|
Definition
| accessories we use to adorn our bodies and clothing |
|
|
Term
|
Definition
| the study of the communicative impact of body movement and gesture; i.e. complementing, accenting, contradicting, repeating, substituting, regulating |
|
|
Term
|
Definition
| speech independent gestures; have a direct verbal translation, used intentionally by the sender to communicate a specific message to an individual or group, substitute for spoken word |
|
|
Term
|
Definition
| gestures of movements that are closely linked with spoken language and help to demonstrate what is being said; speech linked gestures that have little or no meaning when they are not accompanied by speech .. used a lot in face-to-face interactions |
|
|
Term
|
Definition
| gestures and body movements that, along with eye and vocal cues, maintain and regulate the back-and-forth interaction between speakers and listeners during spoken dialogue |
|
|
Term
| Turn Taking Behaviors (Ch3) |
|
Definition
| can be categorized into behaviors that speakers use to maintain or yield his or her talking turn; listeners can use requests to decline an invitation to talk.. there are 4 different categories |
|
|
Term
|
Definition
| given by speakers who wish to discontinue talking and give the listener the opportunity to take the speaking role |
|
|
Term
| Turn-Maintaining Cues (Ch3) |
|
Definition
| used by speakers who want to continue talking |
|
|
Term
| Turn-Requesting Regulators (Ch3) |
|
Definition
| used by the listener to signal the speaker that he or she would like to talk |
|
|
Term
| Turn-Denying Behaviors (Ch3) |
|
Definition
| cues listeners use to signal that we decline our turn to speak |
|
|
Term
|
Definition
| cues that primarly involve facial expressions but can also include a persons posture; people can portray motions they don't actually feel , behaviors that reveal our true emotional states are usually unintentional and out of our control. |
|
|
Term
|
Definition
| Highly unintentional behaviors that are usually responses to boredom or stress, or otherwise are linked to negative emotions |
|
|
Term
|
Definition
| an individual manipulates his or her body |
|
|
Term
| Alter-Directed Adapters (Ch3) |
|
Definition
| movements that are designed to protect other individuals from interacting with them; i.e. folding ones arms |
|
|
Term
| Object-Focused Adapters (Ch3) |
|
Definition
| unconscious manipulation of objects, such as a cigaratte or a wedding ring |
|
|
Term
| Four Gesture "Types" (Ch3) |
|
Definition
Deictic - when the gesture accompanies the word
Iconic - relating a gesture to an event
Metaphorical - abstract ideas such as "on to the next topic.."
Beats - gestures related to poetry or music |
|
|
Term
|
Definition
| deception is difficult to discern and we must be cautious when we assume that someone may be lying or telling the truth.. |
|
|
Term
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Definition
| represent and immediate attitude, such as direct body orientation, symmetric positioning, and forward body leaning |
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Term
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Definition
| includes backwards leaning, reduced symmetry in posture, and a lack of tension in muscles |
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Term
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Definition
| the way a person verbally and paraverbally interacts to signal how literal meaning should be taken, interpreted, filtered, or understood in the communicative process |
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Term
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Definition
| masters of exaggeration who tell good stories, have a rhythm to their voice, and are dramatizing |
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Term
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Definition
| uses nonverbal cues to dominate listeners; expansive body posture and large movements that take up space and intimidate |
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Term
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Definition
| engaged is exaggerated bodily movement; repetitive nods and big smiles, behaviors that are valued in courtship |
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Term
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Definition
| remains calm and collected in anxiety riddled situations; they manifest relaxation in their posture |
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Term
| The Attentive Style (Ch3) |
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Definition
| characterized by immediate posture, forward leaning, direct body orientation, cues that signal empathy |
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Term
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Definition
| uses extroverted, expansive and open communicator styles; signal individuals that they are free to talk to, you pull someone towards you with your body posture |
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Term
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Definition
| ranges from absence of hostility to signals of deep intimacy; positively acknowledges other interactants |
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Term
| The Contentious Style (Ch3) |
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Definition
| argumentative, assertive voice, arm waving, forward leaning |
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Term
| The Impression Leaving Style (Ch3) |
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Definition
| may be a combination of other communication styles, least studied communication style |
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Term
| Assertive Communicator Style |
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Definition
| maintains interest in other; people have independence, presence, assertiveness, and forcefullness |
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Term
| Responsive Communicator Style |
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Definition
| emotional, understanding, sensitive, sincere, tender; willing to be helpful through the liberal use of feedback |
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Term
| Versatile Communicator Style (Ch3) |
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Definition
| A combination of responsive and assertive communicator styles; these people deal best with others requests and are accomodating |
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Term
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Definition
Primary Facial Emotions
Sadness
Anger
Disgust
Fear
Interest
Surprise
Happiness |
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Term
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Definition
Primary Facial Emotions
Sadness
CONTEMPT
Anger
Disgust
Fear
Interest
Happiness |
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Term
| Facial Management Techniques (Ch4) |
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Definition
| learned thoroughly to become habitual; social rules that tell us how to create our facial expressions in certain social situations -- we learn so well that these facial behaviors become automatic reactions |
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Term
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Definition
| [a facial management technique] repression of emotions truly felt, and replaced with emotions that better fit the social situation |
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Term
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Definition
| [a facial management technique] exaggerating how we truly feel, sometimes building up external emotions to meet social expectations; i.e. acting really happy at graduation |
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Term
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Definition
| [a facial management technique] seemingly emotionless/poker face; when expression are neutral others are unable to interpret our facial emotions |
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Term
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Definition
| [a facial management technique] we downplay our true emotional intensity in order to meet social expectations; i.e you can't cry in Wal-Mart |
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Term
| Facial Affect Scoring Technique FAST (Ch4) |
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Definition
separates the face into three areas:
1. Eyebrows and Forehead
2. Eyes and Eyelids
3. Lower Face: Cheeks, Nose, Mouth |
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Term
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Definition
| At any given time a person can show two or more emotions in any three areas of the face; may be responsible for the interpretation of cultural differences |
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Term
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Definition
| revealing emotion in only one area of the face, while successfully controlling the other two portions |
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Term
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Definition
| the study of eye behavior, eye contact, eye movement, and the functions of eye behavior. |
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Term
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Definition
| [primary property of eye behaviors] we expect people to respond to our gaze, and gaze at people during interactions; eye behavior is important in interaction |
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Term
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Definition
| [primary property of eye behaviors] arousal may be negative or positive; it is almost impossible not to become aroused when we look at another person |
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Term
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Definition
| [primary property of eye behaviors] it's difficult to establish eye contact with someone and not interact with them; eye contact obliges us to have minimal contact at least with people |
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Term
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Definition
| our eyes focus and scan to collect information about the world around us; this is a primary function of our eyes |
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Term
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Definition
| used by speakers who are using turn maintaining cues |
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Term
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Definition
| regulating and controlling interaction, a sustained gaze or stare acts as a means to obtain power |
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Term
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Definition
| two people looking in the direction of one another's faces; centered on the eyes |
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Term
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Definition
| the gaze of one individual in the direction of another persons face, the gaze is not reciprocated and the other person is trying to avoid the encounter |
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Term
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Definition
| a typically intentional act, a person who averts their eye contact and intentionally is avoiding eye contact |
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Term
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Definition
| one person does not look at the other, but is not intentionally avoiding eye contact |
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Term
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Definition
| Conjugate Lateral Eye Movements is from the neurolinguistic programming; these eye movements are involuntary lateral shift of the eyes to the right or the left |
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Term
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Definition
| positive emotional arousal or interest is being displayed |
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Term
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Definition
| shows lack of interest or boredom |
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