Term
What are the three categories of barriers to communication? |
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Definition
1. Personal barriers 2. Environmental barriers 3. Patient barriers |
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Term
List some examples of personal barriers to communication |
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Definition
Low self-confidence Shyness Dysfunctional internal monologue Lack of objectivity Cultural differences Discomfort in sensitive situations Conflicting values to pharmaceutical care practice |
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Term
List some examples of environmental barriers to communication |
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Definition
Physical objects Noise/lack of privacy Workflow issues |
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Term
List some examples of personal barriers to communication |
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Definition
Perceptions -Our knowledge base -Impersonal health care system -Medical condition stigmas |
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Term
List some listening techniques |
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Definition
Stop talking Get rid of distractions Eye contact/ nods/ attentive body posture React to ideas only Read nonverbal messages Clarify any messages |
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Term
What is an open-ended question? |
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Definition
A question that can't be answered with a "yes" or "no" response |
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Term
What is a double barrel question? |
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Definition
Asking more than one thing at once
eg. Do you understand that you should take this in the morning and should avoid milk? |
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Term
What is a leading question? |
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Definition
A question that leads to a certain answer
eg. You understand how to take this, right? |
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Term
What is the funnel technique? |
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Definition
Moving from broader to more specific questions |
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Term
List some techniques to ask sensitive questions |
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Definition
Common behaviors Embed the question Matter of fact manner Discuss the reason |
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Term
What is the purpose of a prospective drug review? |
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Definition
To ensure therapeutic appropriateness |
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Term
What are the two times a prospective drug review or counseling should be done? |
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Definition
When deemed appropriate
or when required by law or rule |
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Term
List the seven areas of prospective drug review |
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Definition
1. Over/under-utilization 2. Therapeutic duplication 3. Drug-disease contraindications 4. Drug-drug contraindications 5. Incorrect dosage or duration 6. Drug allergy 7. Clinical abuse/misuse |
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Term
What are the five steps of counseling? |
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Definition
1. Introduction 2. Questioning the patient 3. Providing information 4. Assessment of patient understanding 5. Ending consultation |
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Term
List three ways a CV is different than a resume |
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Definition
CV is more comprehensive, and exceeds one to two pages
Used for application to grad programs, leadership positions, grant proposals, award nominations
Objective is usually not necessary and employers do not give it much weight, if any at all |
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Term
What does APAP stand for? |
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Definition
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Term
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Definition
Aspirin (acetyl salicylic acid) |
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Term
What does NSAID stand for? |
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Definition
Non-steroidal anti inflammatory |
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Term
Define medication history |
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Definition
The process of obtaining a patient's complete record of past and present medications
This allows one to make an assessment of appropriateness and efficacy |
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Term
List medications that patients often forget to mention during a med history |
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Definition
OTC, herbals, topicals, ophthalmics, otics, vitamins, and hormones |
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