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PMP Chpt 13 stakeholder Management
Pmbok 5th edition
14
Other
Professional
07/29/2013

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Cards

Term
What is the process of stakeholder management?
Definition
Identify Stakeholders, Plan Stakeholder Management, Manage Stakeholder Engagement, Control Stakeholder
Term
What is the key output of the Identify Stakeholders process?
Definition
Stakeholder register
Term
What is the key output of the plan stakeholder Management process?
Definition
Stakeholder management plan
Term
What are the key outputs of the Manage Stakeholder Engagement process?
Definition
Issue log, Change request, Updates to project management plan and project documents, Lessons learned (part of updates to organizational process assets)
Term
What are the key outputs of Control Stakeholder Engagement process?
Definition
Change requests, Work performance information, Updates to project management plan and project documentations, Lessons learned (part of updates to organizational process assets)
Term
What should the project manager do with stakeholders throughout the project?
Definition
Identify all of them, Determine their requirements, determining their expectations, determine their interest and influence, Plan how to manage them, Plan how to manage them, Manage their expectations, influence, and engagement
Term
What are stakeholder expectations?
Definition
Beliefs (or mental pictures of) the future. Some expectations will become requirements
Term
why is it important to identify all stakeholders as early as early as possible on a project?
Definition
Stakeholders discovered late in the project will likely request changes, which can lead to delays
Term
What does stakeholder analysis involve?
Definition
Identifying stakeholders, analyzing their impact and influence on the project, and identify ways to manage those impacts
Term
What information about stakeholders might be included in a stakeholder register?
Definition
Name and title, Contact information, Department and supervisor, roles and responsibilities, major requirements and expectations, impact and influences, classification
Term
why is it important to build good relationship with stakeholders?
Definition
Close relationship with stakeholders can provide an early warnings systems for problem on the project
Term
Describe the different levels of stakeholders engagement
Definition
Unaware, resistant, neutral, supportive, Leading
Term
What might be documented in a stakeholder management plan?
Definition
Existing and desired levels of engagement for stakeholders, Details about how stakeholders will be involved in the project, How and why specific project information will be distributed to stakeholders, guidelines for evaluating how well the plan is meeting the needs of stakeholders and the project, How communication will be used to help manage stakeholders engagement and expectations
Term
How does the stakeholder management plan differ from the communications management plan when it comes to documenting communication requirements?
Definition
The communication management plan emphasizes the details about the technology, methods, and models of communication-the how of communication. The stakeholder management plan explains the why of communications- why stakeholders need to receive certain information, and hw the sharing of that information will help in stakeholder management
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