Term
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Definition
| using punishment, threats or other negative approaches to get people to do things they do not want to do |
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Term
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Definition
| a conflict-handling mode in which decision makers incorporate different viewpoints and insights to develop consensus and commitment |
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Term
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Definition
| using a give-take approach to resolve conflicts; bargaining and looking for solutions that bring some degree of satisfaction to all parties in a dispute |
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Term
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Definition
| facing a conflict directly using a problem solving approach that allows affected parties to work through their disagreements |
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Term
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Definition
| person who fills in for the project manager in their absence and assists as needed |
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Term
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Definition
| knowning and managing one's own emotions and understanding the emotions of others for improved performance |
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Term
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Definition
| listening with the intent to understand |
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Term
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Definition
| using one's personal knowledge and expertise to get people to change their behavior |
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Term
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Definition
| an approach that causes people to do something for a reward or to avoid a penalty |
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Term
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Definition
| using a win/lose approach to conflict resolution to get one's way |
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Term
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Definition
| conformance to values and ethical standards of a group |
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Term
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Definition
| a pyramid structure illustrating Maslow's theory that peoples behaviors are guided or motivated by a sequence of needs |
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Term
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Definition
| an approach that causes people to participate in a activity for their own enjoyment |
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Term
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Definition
| getting people to do things based on a position of authority |
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Term
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Definition
| matching certain behaviors of another person |
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Term
| Myers-Briggs Type Indicator |
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Definition
| a popular tool for determining personality preferences |
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Term
| organizational breakdown structure |
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Definition
| a specific type of organizational chart that shows which organization units are responsible for particular work items |
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Term
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Definition
| a state in which not enough resources are available to perform the assigned work during a given time period |
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Term
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Definition
| the ability to influence behavior to get people to do things they would not do otherwise |
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Term
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Definition
| charts that show responsibility, accountability, consultation, and informed roles for project stakeholders |
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Term
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Definition
| a relation of harmony, conformity, accord, or affinity |
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Term
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Definition
| getting people to do things based on a persons own charisma |
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Term
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Definition
| column chart showing the number of resources by category and type |
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Term
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Definition
| technique for reducing conflicts by delaying tasks |
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Term
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Definition
| the amount of individual resources an exisiting schedule requires during a specific time period |
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Term
| responsibility assignment matrix (RAM) |
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Definition
| a matrix mapping the work of the project described by the WBS, people responsible as described in the OBS |
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Term
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Definition
| using incentives to entice people to do things |
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Term
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Definition
| deemphasizing or avoiding areas of differences and emphasizing areas of agreement |
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Term
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Definition
| a document describing when and how people will be added to a project team and taken off of it |
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Term
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Definition
| people responsible for managing the subprojects of a larger project |
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Term
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Definition
| an approach in which the whole is greater than the sum of all parts |
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Term
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Definition
| building individual an group skills to enhance project performance |
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Term
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Definition
| a model that describes fives stages of team development: forming, storming, norming, performing, and adjourning |
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Term
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Definition
| retreating or withdrawing from an actual or potential disagreement |
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