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| a permanent group of people established to accomplish organization's purposes within an indefinate group |
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| a group of members created bu the members and may not be relevent to group goals |
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| a group set up to accomplish a narrow range of goals within a set time |
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| gather together and accomplish a task, then disolve |
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| consists mainly of managers of different departments to coordinate with others |
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| new type of computers with moving leaders |
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| meet with an organization to discuss problems |
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| members getting acclimated |
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| attempting to define the task and discussion on how to accomplish it |
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| members develop group interactions and structure |
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| competing, leaders emerge |
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| members share accepting roles and sense of unity |
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| establish ground rules, develop friendships |
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| members enact roles and work toward the group |
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| the ability of a group to develop or work through a problem |
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| final group project is the sum of indv tasks, like interviewing alumni for money |
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| division of labor, overal perofrmance depends on succes of tasks, max performance is limited to least capable member |
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| one indv has to be in this group to solve the problem, depends on the best members performance |
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| task oriented activities related to work itself |
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| social roles to harmonize, gatekeeper and getting to know people |
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| disruptions, things that cause problems, and managers must be good to fight this |
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| the idea of not knowing the job objectives and and no job discription |
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| inconsistant between received role and role behavior, work vs family, and legal and ethical conflictations |
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| norms that their application may vary with a group, small tips, low commission merchandise, leader ,gets a pass by showing up late china is big with this |
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| productivity may be determinde by norms than ability, like showing up late |
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| equality, merit based, social responsibility |
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| the hardest things for managers to perform, |
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| obtain rewards or avoid punishment |
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| identification conformity |
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| desire to be accepted by others, behave as significant others expect us to do |
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| what we want to get to, becomes part of our basic character |
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| social facilitation effect |
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| people perform bettwer as a member of a group, caused by evalation apprehension, we want to look good |
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| social inhabilitation effect |
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| complex learning tasks, sports, public speeking |
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| becomes lost in a crowd, concerts, sporting events |
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| the process of managing productive systems that transform into finished products |
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| the efficiency in which inputs are transformed into outputs |
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| the competative advantage with manufacturing flexability that they can produce axels cheaper and more efficient than copetetators and GM |
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| technology is the combo of knowledge, skills, equiptmentm, and work methods used to convert inputs into outputs |
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| continuous process production |
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| continuously feed raw material through a highly automated system with computer controls |
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| best practices is wwith toyota and jit services |
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| place machines doing different work together for better team work |
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| specific sequence of activities that creates products and services with value for the customer, amazon does well |
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| supliers, company, customers, company, suppliers |
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| auto industry, toyota sells 1200 cars per month vs ford which does 100, have own way to succede |
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| entra funding and service |
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| research, then business formation, then capital formation, then value added incubation, harvest |
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| organizing all suply chains, walmart is one of the best |
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| customer relations management |
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| build lasting relationship and add value to customer |
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| international standards organizations |
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| created the ISO 9000, which is roduct testing, employee tranings; 1400 water and eco friendly product standars: these standards are great becuase a buyer does not need tro follwo up and see how they are performing with standards, thus it saves costs |
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| org wide commitment to continuous improvemmnnet product quality, and scustomer needs |
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| statistical quality control |
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| manage quality through sampling |
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| samples a finished % of goods to insure defects, works and does want a 0, but oftehn times it is impossible |
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| batteries, wine, , ping pong balls |
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| if there are 6 std deviations between the mean and the limit, there will practically be no items that fail to meet specifications no more than 3.4 per 1 million |
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| recession has caused an idea to reingeneer the idea of processing material |
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