What is Quality Assurance in Phlebotomy?

A specimen collection and handling policies and procedures program that gurantee quality client care by tracting the outcomes based on the guidelines developed by CLSI.

pg. 45 Box 2-2 lists the Quality System Essentials

What is informed consent?

•  Implies voluntary and competent permission for a medical procedure, test, or medication.
• Requires the person be given adequate information regarding the procedure in laymens terms
• Minors require consent of their legal guardians

What is assult?

Threatening or causing fear

What is battery?

Touching without consent or offensive touching

What is malpractice?

The failure to provide the proper and reasonable standard of care to the person / is a type of negligence.

What is patient confidentiality?

The act of regarding information concerning a patient as privileged and not to be disclosed to anyone without the patient's authorization

What is negligence?

Failure to exercise due (standard) care.

What is QA indicator?

 Are guides to monitor all aspects of patient care.

Example of an indicator on a QA form state: "Blood culture contamination rate will not exceed 3%."

What is thresholds value?

 Is a level of acceptabel practive beyond which quality patient care cannon be assured.

Example: 3.00% - the threshold (max value)