Term
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Definition
| physical object that is purchased |
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Term
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Definition
| action that is performed for someone's benefit |
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Term
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Definition
| one who sells goods and or services directly to consumers |
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Term
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Definition
| any place where goods and services are available to the general public |
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Term
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Definition
| a product or physical item purchased |
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Term
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Definition
| product that typically provides a single use or period of use and is destroyed or dissapears as the consumer enjoys the product |
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Term
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Definition
| product that lasts for a long period of time and continues to be available to the consumer for more than a single use |
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Term
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Definition
| guarantee that a product is in good working order and will give good service for a reasonable amount of time. |
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Term
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Definition
| warranty with no specific limitations |
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Term
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Definition
| states specifically what limitations are |
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Term
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Definition
| person or organization that works on behalf of consumers. |
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Term
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Definition
| group formed by a trade association to address consumer complaints |
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Term
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Definition
| An organization that operates as part of the state or federal government |
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Term
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Definition
| Any helps provided to consumers by companies/stores/businesses |
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Term
| consumer affairs department |
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Definition
| A department of a business that communicates with customers about their rights and needs as consumers |
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Term
| Better Business Bureau (BBB) |
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Definition
| A nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local businesses |
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Term
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Definition
| Being entitled to protection against potentially harmful goods and services |
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Term
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Definition
| Being entitled to information about a seller’s reputation, product and service performance, quality, and price |
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Term
| CR: right to choose products and services |
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Definition
| Having the opportunity to select goods, services, and places to shop |
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Term
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Definition
| A situation in which the same or similar goods and services are offered by more than one seller. |
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Term
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Definition
| Having opportunities to make known likes, dislikes, and problems with products and services |
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Term
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Definition
| Being entitled to a fair and quick remedy to a wrong or loss |
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Term
| CR: right to consumer education |
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Definition
| Being entitled to training to gain knowledge and skills as consumers |
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Term
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Definition
| Being entitled to convenience, courtesy, and responsiveness |
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Term
| CR: right to a healthy environment |
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Definition
| Being able to live in a safe, non-threatening environment |
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Term
| RES: to use products safely |
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Definition
| Read and follow manufacturers’ directions for using a product |
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Term
| RES: to find and use information |
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Definition
| Find materials to compare sellers and products/services to be purchased |
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Term
| RES: to choose purchases carefully |
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Definition
| Make purchases from companies with reliable products and ethical business practices |
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Term
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Definition
| Let companies know when products/services are defective or below-standard |
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Term
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Definition
| Pursue remedies whenever products/services do not meet expectations |
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Term
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Definition
| Learn skills that prepare one to be a confident, informed consumer |
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Term
| RES: to reward good service |
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Definition
| Use your buying power to support reliable sellers and service providers |
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Term
| RES: to promote a healthy caring relationship with the environment |
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Definition
| Consider the effect on the environment of consumer practices, and support companies that consider the environment as well |
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